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Updating/Removing Reader DC

March 6, 2018, 7:03 am
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Hi all!

 

We've recently started using Manage Engine as a replacement to WSUS for Windows and 3rd party patches.

 

One particular patch that we can't install is a critical one for Adobe Reader DC.

 

We get something along the lines of "Error 1328. Error apply patch to file ****. It has probably been updated by other means, and can no longer be modified by this patch. For more information contact your software vendor."

 

Ok - so it needs to be installed and updated via the same method - Manage Engine.

 

So, rather than manually uninstall on 700+ PCs, I attempted to utilize Manage Engine to uninstall from just my PC as a test and got:

 

"The file system does not support atomic changes to the lock type"

 

Anyone have any ideas?

 

Thanks!

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Citrix environment - licensing of Acrobat Pro 2017

July 5, 2018, 4:58 am
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Dear ladiens and gentleman,

 

i have a questions which the support could not answer.

 

We have a citrix environment with a couple of hundred users. We want to have 4 users using Adobe Acrobat Pro 2017. (We bought the licenses)

 

Issue is the following:

In citrix once installed all the users will have adobe acrobat pro 2017 available on their citrix desktops.

How do we manage that only for the 4 users (each have their own license) citrix is available and for all other it is "disabled".

 

I know that for other software there are admx templates where u can disable the program for some users and for some you can activate it and manage the keys also via the gpo or a template?

 

If someone has done something similar or is using admx templates (for win server 2016) please let me know.

 

Too bad that the official support was of no help.

 

Best Regards

Seb

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Verify License of Acrobat Pro DC via Registry or Other Method

October 23, 2018, 8:09 am
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I have a couple of subscription licenses for Acrobat Pro DC. Our notes on the computers they were assigned to were misplaced. We think we have a good sense of which computers have them, but is there a way to confirm remotely, i.e., via a Registry Key or .XML file or similar on the computer, without having to connect to the computer and launch the software?

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Enhance Security through windows Registry

November 6, 2017, 8:43 am
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Hi all,

 

I want to get your advice about how to manage the following settings.

 

By default we have implemented through GPO the configuration of Adobe Reader DC that we want to keep on the registry but we are having some issues.

 

All of them are set to Update and as a REG_DWORD

 

bEnhancedSecurityInBrowser  HKEY_LOCAL_MACHINE SOFTWARE\Policies\Adobe\Acrobat Reader\DC\FeatureLockDown

bEnhancedSecurityInBrowser  HKEY_CURRENT_USER SOFTWARE\Adobe\Acrobat Reader\DC\TrustManager

bEnhancedSecurityInBrowser  HKEY_LOCAL_MACHINE SOFTWARE\Wow6432Node\Policies\Adobe\Acrobat Reader\DC\FeatureLockDown

 

bEnhancedSecurityStandalone  HKEY_LOCAL_MACHINE SOFTWARE\Policies\Adobe\Acrobat Reader\DC\FeatureLockDown

bEnhancedSecurityStandalone HKEY_CURRENT_USER SOFTWARE\Adobe\Acrobat Reader\DC\TrustManager

bEnhancedSecurityStandalone HKEY_LOCAL_MACHINE SOFTWARE\Wow6432Node\Policies\Adobe\Acrobat Reader\DC\FeatureLockDown

 

bProtectedMode HKEY_LOCAL_MACHINE SOFTWARE\Policies\Adobe\Acrobat Reader\DC\FeatureLockDown

bProtectedMode HKEY_CURRENT_USER SOFTWARE\Adobe\Acrobat Reader\DC\TrustManager

bProtectedMode HKEY_LOCAL_MACHINE SOFTWARE\Wow6432Node\Policies\Adobe\Acrobat Reader\DC\FeatureLockDown

 

iProtectedView HKEY_LOCAL_MACHINE SOFTWARE\Policies\Adobe\Acrobat Reader\DC\FeatureLockDown

iProtectedView HKEY_CURRENT_USER SOFTWARE\Adobe\Acrobat Reader\DC\TrustManager

iProtectedView HKEY_LOCAL_MACHINE SOFTWARE\Wow6432Node\Policies\Adobe\Acrobat Reader\DC\FeatureLockDown

 

This configuration leaves the Reader with the following configuration

 

 

Some users are having issue with this configuration so we have decided to let the users modify the settings.

 

But other issue appears.

 

How to reproduce:

Start adobe reader – settings – security (enhanced)  uncheck “Enable Protected Mode at startup”

No problem so far, then force a GPupdate /force – this then activates the settings

unnamed.png

Protected View:  “Files from potentially unsafe locations”   and keeps the “Enable Protected mode at startup “ un checked = this setting is a Unsupported configuration (https://www.adobe.com/devnet-docs/acrobatetk/tools/AppSec/protectedmode.html)

 

That situation will cause the error below. As soon a pdf file is launched from a potential unsafe location. (= any pdf file from the Internet)

unnamed (1).png

 

I believe we should ensure that we cannot fall into a unsupported configuration =

When  “Enable Protected Mode at startup” is unchecked – then Protected View:  must be set on Off

 

This issue will only be experienced when a User is unchecking “Enable Protected Mode at startup” but once this is done and the next GPO Update appears these Users will have an error.

 

Any advice will be welcome.

 

Thanks in advance.

 

Best Regards.

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MS Intune to deploy Acrobat Pro DC

September 21, 2018, 11:46 pm
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I am looking to use MS Intune or possibly Solarwinds for deployment. Has anyone been able to do this?

 

Many thanks,

 

Allan

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The URL you have provided could not be reached. Please verify that the URL is... Acrobat/SP2010

April 16, 2012, 1:05 pm
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The following error is produced in Acrobat when trying to click version history documents in SharePoint 2010. "The URL you have provided could not be reached. Please verify that the URL is correct and that the network location is reachable." The revision of the document is reachable, but through typical HTTP via a web browser...but not through the SharePoint <==> Acrobat X Pro COM object magic that works fine for currently checked out documents. Please see inserted image. Thoughts on a fix?

error_adobe+.png

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MSI + MSP + Acrobat DC Customization Wizard = No bueno

October 11, 2017, 12:31 pm
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I've been banging my head on this problem for a few days now, and can't seem to find a resolution.  I'm moderately familiar with packaging and scripting installs, so there is a possibility my issue lies with my understanding of patching MSI files with MSP's.

 

I'm trying to create a custom installation of Acrobat Reader DC 2017 using the Acrobat Customization Wizard DC.  The downloads I'm starting off with are:

 

AcroRdrDC1701220093_en_US.exe
Which contains:

     abcpy.ini

     AcroRdrDCUpd1701220093.msp

     AcroRead.msi

     Data1.cab

     list.txt

     setup.exe

     setup.ini

 

CustWiz1502020039_en_US_DC.exe

 

Step 1:  Extract files from AcroRdrDC1701220093_en_US.exe using 7zip to a folder called Reader

Step 2:  Install Acrobat Customization Wizard DC

Step 3:  Launch ACW, load AcroRead.msi from Reader folder

Step 4:  Modify the settings, including a few custom HKLM and HKCU registry keys I got from here:

                    Services integration

Step 5:  Save transform file as "AcroRead.mst" to the Reader folder

Step 6:  From a virtual machine, run the installation files like this:

                    msiexec -i AcroRead.msi TRANSFORMS=AcroRead.mst /quiet

Step 7:  Launch Acrobat Reader DC

 

What I found was some of the settings in the ACW did not propagate to the installation .  Mostly, none of the custom HKCU settings replicated to the user's registry.  I found a bug report with Acrobat Reader DC 2015 where the registry keys weren't migrating over properly at launch of Reader

                    [Acrobat Reader DC] HKCU registry keys are not replicated for each user as for Adobe Reader

Supposedly a fix was released in the 2017 branch of Reader.

 

What I discovered above is that in step 2, I was creating a transform file using the 2015 version of Acrobat Reader DC, but using the 2017 version of the ACW.  This might have been where some of my problems were coming from, so my next goal was to patch the MSI using the AcroRdrDCUpd1701220093.msp, and then re-create the transform file from scratch.  This is where I'm getting a little lost.

 

I read that an 'Administrative Installation' needs to be created, and then patched.  So I ran the command msiexec /a acroread.msi /p AcroRdrDCUpd1701220093.msp and then installed to a different folder called "Administrative Installations\Adobe Reader DC".  I then ran msiexec -i acroread.msi TRANSFORMS=acroread.mst /quiet from the original READER folder (because the MSI seems to have been updated) and I get all sorts of missing files errors.

 

All I'm trying to do is configure a transform file from the latest version of Acrobat Reader DC (2017) and then install the package, including the transform, to a virtual workstation for testing.  Can someone point out what I'm doing wrong?  Tnx.

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How do I disable the Adobe ID login popup

April 12, 2016, 1:48 am
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Hi,

 

Im installing Acrobat Standard DC in our Citrix environment. I managed to create a prov.xml file and thats placed on the imaged server.

 

Everythign seems to work fine, except for one thing. We dont want our employees connecting to Cloud solutions and Sharepoint I disabled all these setting with Registry settings.

These options are no longer available on the start screen, and in any of the menus.

After about 30 second of having Acrobat open Im getting a "sign in with your Adobe ID" popup, which is driving me nuts.


Is there any possibillity to disable that splash screen?


Ive found a solution here:

Disable Adobe Sign-in - Acrobat DC - Super User

but since we dont use packaging for installing, this isnt a viable solution for me.

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Acrobat Reader DC Font Pack is free?

December 3, 2018, 8:31 pm
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Why is Adobe Acrobat DC Installer not detecting VC++ 2013 x64?

October 25, 2017, 7:51 am
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Attempting to install the application via MSI was quitting immediately when ran silently. I removed the silent flag to see that the installer was complaining about not detecting VC++ 2013 x64 on my machine.

 

I checked and I have the latest version installed already (12.0.40660). I've attempted to uninstall/reinstall the VC++ 2013 x64 package as well as run the repair portion, but Acrobat still cannot detect it.

 

Any thoughts?

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Reader DC - Update Error 100600

February 19, 2018, 1:40 am
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Hello,

 

we're deploying Adobe Reader DC though GPO (MSI form AIP).

Until now updates was disabled, now I want to enable continouus updates.

I set the necessary registry keys to enable it but updates fail stating Error 100600 "updates have been disabled by your system policy".

How ever, this occur even on a manual installation without any mst or other restrictions. Just double clicking the MSI and go through the installation.

Updates are successfull if I install from exe.

 

Is it possible to do an initial installation through GPO and then continue with automatic updates?

 

Regards,

Hermann

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Where can i download the 2017 Customization wizard

October 13, 2017, 2:20 am
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I have downloaded the latest version of adobe reader DC 17 but where can I download the customization wizard.

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How can i fix ERROR 111200 when updating Acrobat XI Pro on Win 10. this is on more than one machine

July 12, 2017, 6:17 am
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The last three pc's on our network that i ran updates for Acrobat xi pro all failed with error code 1112000. can anyone assist with a solution? reinstalling is not a practical fix (we have over 100 PC's on the network).

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How do I disable the Creative Cloud sign-in pop-up Window

November 22, 2018, 2:35 am
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adobe_creative_cloud.png

Hi

 

I have installed Creative Cloud on a Citrix server, I have som users who use Creative Clud and some who don't.

 

If you sign in, Creative cloud is just minimized and don't pop up at logon.

 

but user who don't have a creative clod account and don't need on, are prompted for login every time they logon to the Citrix server.

 

How do I stop Creative cloud sign-in window from popping up at logon?

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How to disable automatic update of Adobe Acrobat 2017 Pro?

July 16, 2018, 1:54 am
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In an enterprise environment we should be able to control the software version that we deploy to our systems. With Adobe Reader everything works fine but this Adobe Acrobat 2017 Pro is a little bit stubborn and decided to update himself even that the Adobe Acrobat Update service is disabled. Can you please provide us a solution to this issue? We want to disable automatic updates for Adobe Acrobat 2017 Pro. Thank you.

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Acrobat Reader DC proxy popup

October 11, 2018, 3:35 am
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Hi all, we have recently upgraded to reader DC and we are now getting a proxy popup when we go to save, print and sometimes open PDF's.  we use messagelabs for our web filtering and it's that that's blocking whatever URL it's trying to connect to.  I found this page and whitelisted all the acrobat services URL's, still the popup appeared

Adobe Creative Cloud Network Endpoints

*.acrobat.com

*.echosign.com

*.echocdn.com

*.bam.nr-data.net

*.newrelic.com

Required by Adobe Acrobat services

 

I re-installed adobe reader using the customisation tool, disabling all online services and features....popup was still happening.

 

I then installed wireshark and saw it was trying to connect to https://files.acrobat.com.  i whitelisted that URL and it's STILL appearing.  My boss is really getting on at me to get it fixed but i don't know where to turn to next.  Googling it bring up loads of people with the same issue but i can't find an answer. 

 

Can anyone help? anyone managed to resolve this?

 

thanks

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Adobe Acrobat Standard or Professional RDS License and Restrictions

February 12, 2018, 10:28 pm
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We would like o know whether an Adobe Acrobat Standard or Professional license can be installed on a Remote Desktop Server, and whether we can apply software access restrictions to manage the number of licenses we require. 

 

For example, if we apply Software Access Restriction to a group of 5 users, can we purchase 5 licenses even though 10 users operate on the server.  Access Restrictions means the user cannot see or open the application.

 

There are different license types also, from Retail to Volume License.  Would be good to confirm what license is required for Remote Desktop / Terminal Services.

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How to turn off "Protected View" or "Protected Mode" in version 2018.009.20050

January 4, 2018, 1:38 pm
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I am working in an environment with about 1300 systems with a variety of adobe products being deployed one of which is the Adobe Acrobat Pro DC version 2018.009.20050.

 

I was tasked with finding a way to disable Protected Mode\View as it is causing an issue with our users and their older PDFs.

 

Through most of my research everything points to how to do it in the gui and some antiquated registry keys for 2015 version.

 

After a great deal of time vested in what seems to be a dead end I am here to ask if there is a registry key I can deploy using GPO in order to turn "OFF" Protected view :Adobe Acrobat Pro DC version 2018.009.20050?

 

Something strange is that I also notice that there was supposed to be a check box for "Enable Protected mode at startup" on the Security [Enhanced] section. It seems to be removed from the 2018 version or could it be due to a customization wizard. Here is a link to what I thought it was supposed to look like with the check box in place.

 

http://www.ctimls.com/Support/Images/NonCTI%20Images/Adobe/AdobeAcrobatReaderDCSecurity-En hancedProtectedModeOff.jpg

 

Keep  in mind for mine that check box and the nomenclature is removed leaving a gap of space and then it starts off with "Protected View".

 

Any and all help is appreciated..

 

VR

DAVINCI02

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Where is the full package offline installer so I can test deployment of Acrobat Pro DC subscription?

August 30, 2018, 4:19 am
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2 hours so far.... 2 hours and still no install files to determine if this software is even fit for our purpose.

 

Honestly, How hard is it to get access to the offline installation media?

 

Its trial software... it stops working after 7 days!

 

If its THIS much hassle, just to get to see if the trial software even works... what is going to be like once we've paid our money?

 

 

 

In the 2 hours I've been chasing support (who happily dodge the question or require me to interact with the "Specialist Deployment Team"), I've downloaded AND installed 3 other vendors PDF software from full package installers.

 

 

Can you guess where Acrobat is coming in the list for our software & deployment evaluation...

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Acrobat DC 2017 "Sign in required"

September 19, 2017, 10:28 am
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I have been trying hard to make the Acrobat 2015/2017 installations work for us, but I am still having trouble. The 2015/2017 installers and serials work fine for manual installation . The problem is after the software is installed the user is forcibly prompted to logon. I have already done the following and failed each time:

 

1. Using the “adobe_prtk.exe” tool with the following command:

adobe_prtk.exe --tool=Serialize --leid=V7{}AcrobatESR-12-Win-GM --serial=xxxx-xxxx-xxxx-xxxx-xxxx-xxxx --regsuppress=ss

The above produces the following:

Return Code = 25 or 14 instead of 0

 

2. Run Adobe Acrobat DC Customization wizard, add serial number and “Grant Offline Exception & Disable Registration”

This produces the error “Offline exception grant process failed”

 

Here is what is shown in the bottom of the log file:

09/18/17 11:54:15:233 | [INFO] |  |  |  | OOBELib |  |  | 4988 | SN not validated in this session

09/18/17 11:54:15:233 | [INFO] |  |  |  | OOBELib |  |  | 4988 | No SN to be remembered

09/18/17 11:54:15:233 | [INFO] |  |  |  | OOBELib |  |  | 4988 | User hasn't registered

09/18/17 11:54:15:233 | [INFO] |  |  |  | OOBELib |  |  | 4988 | OOBELibImpl::CommitPCD ENDED

09/18/17 11:54:15:233 | [INFO] |  |  |  | SLCoreService |  |  | 4988 | Shutting down SLCore 2.0 Release (build 2.0.1.360321).

09/18/17 11:54:15:245 | [INFO] |  |  |  | SLCoreService |  |  | 4988 | Service destruction took 12.0 ms and succeed.

09/18/17 11:54:15:245 | [INFO] |  |  |  | OOBELib |  |  | 4988 | Closing AdobeIALClient 1.0 Release (build 1.0.6.3) session.

 

 

I have called adobe multiple times and waited for hours. nobody ever answers the phone. I need this issue resolved ASAP.

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