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How to remove "add account" in Reader DC

April 21, 2015, 2:11 pm
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I am testing new package deployments of Adobe Reader DC prior to releasing it.

 

I have used the customization tool for Adobe Reader DC to create a MST file so its a tailored install. The only thing it seems is, I can not alter or remove is the "add account" for Microsoft Share-Point.

 

At this time our organization does not have Share-Point and possibly not anytime soon.

 

How can I remove/disable that option? I would rather not spend the administrative overhead on training end user to ignore that it exists.

 

Jon

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Why, Adobe, WHY??

August 30, 2012, 3:47 pm
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Everytime I turn a corner trying to deploy this application to an enterprise, I'm always hit with another stupid little nag from Adobe.  First, it's auto updating.  Then, it's the registration screen that never goes away.  NOW, it's a prompt in the notification center to "Claim my benefit" and "continue updating my profile".  I don't want all my users getting this prompt!  They don't NEED any benefits, and they don't NEED to update the profile for the generic login I had to create to register this product to make that nag screen go away. 

 

HOW CAN I END THIS MADNESS??

 

I just want to install Adobe products, deploy them silently, and just WORK for the end user without having to jump through all these hoops to disable this and that which would normally be great for any consumer user.  Geesh.

 

I'm hoping that this is a simple reg edit?  Hoping??

 

Thanks. 

 

(Sorry for the rant.  I've just spent a lot of time lately trying to get this to deploy and not nag users with things they don't need to know.)

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"Grant offline exception" function, Internet access required?

September 18, 2013, 9:58 am
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Does the Adobe Customization Wizard "Grant offline exception" function REQUIRE Internet access to validate the S/N it was given? Because it's failing with an "offline exception grant process failed..." error.

 

The oobelib.log file pretty much indicates it's trying to access the Internet and ultimately ends with an "Adobe PRTK: Failed to validate the serial number" entry.

 

We are trying to run the Wizard on a system located on a secure network to create a transform to install Acrobat on other systems located on this same network - all of which have no Internet access.

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How can I get Adobe Acrobat SharePoint opendocuments component plug-in? It does not show in IE11 All Add-ons

May 12, 2016, 9:03 am
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I am trying to get PDFs to open in either Adobe Pro or Reader from within SharePoint. It seems like the only viable alternative is to install the Adobe Acrobat SharePoint opendocuments component on our systems.  I have looked online to find the plugin but cannot locate it.  There was a posting that I read, that suggested that it is installed during the Adobe install.  It was not installed on my system, and I cannot find it anywhere in the IE 11 Add-On manager looking at All Add-Ons. Another post said that the add-on would become visible once a SharePoint document is opened. That does not happen. Another post recommended that the DOCIcon.xml file should be modified. That cannot happen, as modifying that file changes the PDF opening behavior on the entire Farm, and I want this to be limited to just one site. Thoughts?

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Acrobat DC - set internet connection speed to LAN

June 16, 2015, 11:43 am
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Hello,

 

Is there a way to set Internet connection speed to LAN (in Edit> Preferences> Internet> Internet Options) using using Acrobat Customization Wizard DC?

 

Thanks!

Samir Dautovic

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Reader DC not set as default after using customization wizard and SCCM. Windows 10 Entx64

November 3, 2015, 2:54 pm
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Hi there,

we use SCCM to deploy software and configured Reader DC similarly to how we used previous version of reader.

Part of this process is make reader the default pdf handler

 

When deployed as part of a task sequence, Reader is not the default for any user. (Edge remains the default)

When deployed as an application and installed by 1 user, reader becomes the default for that user, but no other users.

 

Any ideas on whats needed to resolve this?

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Acrobat Reader DC - auto defaults to .PDF viewer

April 16, 2015, 8:10 am
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I work in an enterprise environment that supports around 1200 computers.  I have about 80 users that have various versions of Adobe Acrobat Pro installed on their office computers.

 

When we upgraded our reader product to DC and deployed it, all of the computers with Acrobat Pro installed had their default viewer changed from Acrobat Pro to Reader DC.  I have not had this issue with other previous versions of Adobe Reader.

 

I have the Adobe Customization Tool set to "Installer will decide which product will be the default."

 

Capture.PNG

 

It is my understanding that with this selection, the installer will set the default .PDF viewer to the most secure version. (of course this is going to be the new Reader DC program)

 

I have already found a registry change that removed the welcome screen.  Are there any other fixes, flag, switches that I can take advantage of to have the installer not change the users default viewer?

 

I have a lot  of users that work only with Acrobat Pro and get a bit upset when their default viewer changes.  Our technicians have to remote into the individual computers and switch the default viewer manually.  If we had to do this each time Adobe releases an update, it would not be a sufficient use of resources.  I would like more control over this.  What are my options?

 

Jared

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How to Integrate Adobe Updates and Microsoft WSUS

September 29, 2015, 1:26 am
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My environment implemented strict UAC policies. This hinders users from Installing updates. Is it possible to centrally manage updates through WSUS. If not, are there tools to manage Adobe Updates centrally?

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Deploy Reader DC

January 25, 2016, 12:19 pm
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I have tried to use MSIEXEC to install the AcroRead.msi via a batch file. This doesn't seem to want to install quietly without user interaction. Has anyone been able to deploy this quietly? Can someone help me out with this?

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Language Pack for Adobe Acrobat Professional 8.0.0

June 29, 2009, 11:28 pm
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Hello everyone

 

I installed Adobe Acrobat on a Terminal Server. During the installation i choosed the language "German". Now every user has Adobe Acrobat in German.

 

Now i would check is there a language pack for adobe acrobat 8.0.0 in english so the user can set their own language to use adobe acrobat.

 

Is that possible or is there another good possibilty?

 

Thanks a lot for your help

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How to remove "add account" in Reader DC

April 21, 2015, 2:11 pm
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I am testing new package deployments of Adobe Reader DC prior to releasing it.

 

I have used the customization tool for Adobe Reader DC to create a MST file so its a tailored install. The only thing it seems is, I can not alter or remove is the "add account" for Microsoft Share-Point.

 

At this time our organization does not have Share-Point and possibly not anytime soon.

 

How can I remove/disable that option? I would rather not spend the administrative overhead on training end user to ignore that it exists.

 

Jon

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Acrobat DC pro form set up nice and really to use as web form

February 3, 2017, 11:55 pm
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Creative cloud installed on laptop, Acrobat dc pro is installed. PDF form is interactively created and saved. How can I put up on website, set it as a web form or create an app for my applicant to fill in and send it back to my cloud storage?

 

Appreciate anyone who help

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AcrobatUpd11009.msp patch cannot be installed

September 17, 2014, 1:23 pm
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Hello all,

 

Another month, another Adobe patching headache! So I have read the Enterprise Administration guide many times, and I have been deploying and patching Adobe Flash,Reader and Acrobat for years now. Usually it goes smoothly, but eventually I always run into an issue. This time my problem is this:

  • Last month, I created a new Acrobat XI AIP from the bas 11.0 media. I patched this AIP to 11.0.07 (quarterly)
  • I then installed Acrobat on many clients using the command line option 'PATCH=AcrobatSecUpd11008.msp' to "chain" the OOC patch into my install, without actually applying the OOC to my AIP.
  • Today, when I try to apply the AcrobatUpd11009.msp to these same clients, I am getting the error in the log file:  "PATCH SEQUENCER: minor upgrade patch \\server\share\AcrobatUpd11009.msp is not applicable."
    • And error in GUI: "The upgrade cannot be installed by the Windows Installer service because the program to be upgraded may be missing, or the upgrade may update a different version of the program. Verify that the program to be upgraded exists on your computer and that you have the correct upgrade".

 

Can someone out there tell me what I did wrong here? I believe I can uninstall 11.0.08 then run a full install of 11.0.09 from a new AIP, but that seems unnecessary.

 

Thanks in advance!

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Acrobat and AUSST

January 9, 2017, 11:36 am
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We are deploying a large footprint of CC, we have created\deployed the  Adobe Update Server Setup Tool (AUSST) v4 for the CC applications and this works for any of the Applications (photoshop, bridge,dreamweaver..ect), but I can not figure out how to update acrobat pro... Documentation is EXTREAMLY limited (as is typical for adobe) and there is nothing for the Acrobat piece.

 

Has anyone got this to work for Acrobat Pro on a windows system

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Suppress Acrobat DC Sign In (Already successfully licensed for imaged deployment)

February 3, 2017, 5:55 pm
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I'm working on a Citrix XenDesktop deployment with Windows 10, both persistent and non-persistent desktops.

 

I've followed the instructions listed here - Common Deployment Options and Methods — Enterprise Administration Guide to serialize my master images, and that works fine. I run the APTEE, generate the XML and serialize my masters. All works successfully, no errors in the log. The original install was done using a MSI transform from the customization wizard that disables cloud features and sets some program defaults. Grant offline exception is also in there.

 

The issue comes in when I deploy the images. Even though the master is serialized, when a user launches DC for the first time it prompts them for a sign in. Here is where it gets interesting, although it prompts for a sign in, if you cancel out of the popup the program runs fine. Close and relaunch Acrobat and it opens as it should, no sign in prompt. This happens for both my persistent and non-persistent images.

 

I looked through the logs (oobelib in %temp%), and it looks like on first launch (for every user) Acrobat is doing something like this:

 

  • Acrobat checks the licensing, sees that it's not licensed
  • Displays the sign in prompt
  • Meanwhile in the background it continues the license check
  • Eventually (after about 15 - 20 seconds) it sees that it's licensed and reports back all good
  • But never gets rid of the sign in prompt

 

I could let this go for my staff using persistent desktops by just telling them to close the prompt on first logon, but not for my student labs.

 

Has anyone ever seen this behavior before? Is there a way around this?

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How to Integrate Adobe Updates and Microsoft WSUS

September 29, 2015, 1:26 am
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My environment implemented strict UAC policies. This hinders users from Installing updates. Is it possible to centrally manage updates through WSUS. If not, are there tools to manage Adobe Updates centrally?

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How can I get Adobe Acrobat SharePoint opendocuments component plug-in? It does not show in IE11 All Add-ons

May 12, 2016, 9:03 am
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I am trying to get PDFs to open in either Adobe Pro or Reader from within SharePoint. It seems like the only viable alternative is to install the Adobe Acrobat SharePoint opendocuments component on our systems.  I have looked online to find the plugin but cannot locate it.  There was a posting that I read, that suggested that it is installed during the Adobe install.  It was not installed on my system, and I cannot find it anywhere in the IE 11 Add-On manager looking at All Add-Ons. Another post said that the add-on would become visible once a SharePoint document is opened. That does not happen. Another post recommended that the DOCIcon.xml file should be modified. That cannot happen, as modifying that file changes the PDF opening behavior on the entire Farm, and I want this to be limited to just one site. Thoughts?

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Plug-ins Don't Work in Reader XI; Work Fine in Reader X

December 18, 2012, 1:32 pm
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We're looking to upgrade from Reader 9.x to Reader XI.  A bunch of us in IT have been running Reader X without issue for some time so we didn't anticipate any problems with XI. I tested the upgrade process on a machine with 9.x and although it worked fine, none of our add-ins worked.  I performed the following on a machine with XI with no positive results:

  • Performed repair or 'modify' installations of the applications in question that load add-ins/plug-ins into Adobe
  • I verified the .API files were in in the proper location
    • One plugin (caseMap) goes into reader\plug_ins
    • Another plugin (Interwoven) goes into reader\plug_ins\Interwoven
  • Verified protected mode was disabled via registry
    • reg add "HKEY_USERS\DefUser\Software\Adobe\Acrobat Reader\11.0\Privileged" /v bProtectedMode /t reg_dword /d 0 /f

 

Again: Going from 9.x to X we don't have a problem, and usually adding the .API file is all that's necessary to get the plug-in working again.  But when going from 9.x to XI or X to XI, the plug-ins no longer work.

 

Has something drastically changed between X and XI that would make these add-ins cease to function?

I've reached out to the vendors & am awaiting responses.  In the mean time, is there anything I failed to check or something else I can do?

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Acrobat standard and pro

February 8, 2017, 5:11 am
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Hello everyone.

 

I experience unusual problem: We bought acrobat standard and pro licenses, but now whenever i download standard distributive from

https://www.licensing.adobe.com/

and try to install it, I get acrobat Pro installed, even on a totally fresh computer.

 

Will appreciate any help!

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Reader DC not set as default after using customization wizard and SCCM. Windows 10 Entx64

November 3, 2015, 2:54 pm
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0

Hi there,

we use SCCM to deploy software and configured Reader DC similarly to how we used previous version of reader.

Part of this process is make reader the default pdf handler

 

When deployed as part of a task sequence, Reader is not the default for any user. (Edge remains the default)

When deployed as an application and installed by 1 user, reader becomes the default for that user, but no other users.

 

Any ideas on whats needed to resolve this?

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