We have Acrobat pro 2017 here installed for about 150 users. We deployed the 2017.008.30051 version and used the Customization wizard (CustWiz1502020039_en_US_DC) to dial in many settings for the software (we created a transform file that does this and it works well). We originally had deployed the software with the upgrade disabled, but have since decided we would like to get automatic updates enabled. We found the appropriate registry settings to get that process started:
[HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Adobe\Adobe ARM\1.0\ARM]
"iLogLevel"=dword:00000001
[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Adobe Acrobat\2017]
"Check"=dword:00000001
"Mode"=dword:00000003
[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Adobe Acrobat\2017\FeatureLockDown]
"bUpdater"=dword:00000001
We have tested this on the 008.30051 version, as well as the .011.30096 version, but have found that though the update process starts, it fails out claiming no valid source file could be found. From the ARM service logs, I can see the update fails with a 1706 error after it downloads the current upgrade file for adobe 2017 (Acrobat2017Upd1701130127.msp) and at least makes an attempt to execute it. Our goal is to get the 150 installs that are deployed successfully upgrading to the current version of Adobe without having to manually upgrade each one, and keep that automated process in place going forward. We can push out those group policies easily, but we are missing something else since after repeated testing, we keep ending up in the same boat.
Other things we know:
-these installs will upgrade successfully if you manually check for updates within Acrobat
-using the downloaded .msp file will also successfully upgrade the 2017 installs (that file is not corrupt)
-Arm is running at: Adobe ARM 1.824.31.1644
Below is the chunk of the Adobe Arm log where it fails to upgrade:
[2019-03-14 11:03:36:0681] Adobe ARM 1.824.31.1644 logging started.
[2019-03-14 11:03:36:0681] Launched in the SYSTEM context, no UI will be available
[2019-03-14 11:03:36:0681] Command Line: /ArmUpdate /MSI FOLDER:"C:\ProgramData\Adobe\ARM\S\30530" /MODE:3 /PRODUCT:Acrobat /VERSION:17.0 /LANG:ENU /Svc /USER:SYSTEM /SESSIONID:1
[2019-03-14 11:03:36:0681] Notify...
[2019-03-14 11:03:36:0681] Could not find ARM server to notify
[2019-03-14 11:03:36:0681] GetLastError(): 2 - The system cannot find the file specified.
[2019-03-14 11:03:36:0681] InitUIStrings...
[2019-03-14 11:03:36:0712] ************************************
[2019-03-14 11:03:36:0712] InitSessionWithProduct...
[2019-03-14 11:03:36:0712] Check for updates interval is overwritten for Adobe Acrobat 2017 {AC76BA86-1033-FFFF-7760-0E1108756300}
[2019-03-14 11:03:36:0712] ProductCode: {AC76BA86-1033-FFFF-7760-0E1108756300}
[2019-03-14 11:03:36:0712] ProductName: Adobe Acrobat 2017
[2019-03-14 11:03:36:0712] ProductVersion: 17.011.30096
[2019-03-14 11:03:36:0712] ProductUACPatching: disabled
[2019-03-14 11:03:36:0712] Product UI Language: ENU
[2019-03-14 11:03:36:0712] ProductLanguage installed: 0
[2019-03-14 11:03:36:0712] ProductRegistry: SOFTWARE\Adobe\Adobe Acrobat\2017
[2019-03-14 11:03:36:0712] ProductInstallDir: C:\Program Files (x86)\adobe\AcroProDC2017\
[2019-03-14 11:03:36:0712] Manifest URL redirected: https://armmf.adobe.com/arm-manifests/win/Acrobat2017Manifest2.msi
[2019-03-14 11:03:36:0712] re-initializing strings with langauge: ENU
[2019-03-14 11:03:36:0743] InitListener...
[2019-03-14 11:03:36:0743] Init...
[2019-03-14 11:03:36:0743] Notify...
[2019-03-14 11:03:36:0743] Could not find ARM server to notify
[2019-03-14 11:03:36:0743] GetLastError(): 2 - The system cannot find the file specified.
[2019-03-14 11:03:36:0743] StartServer...
[2019-03-14 11:03:36:0743] IsVistaOrLater returns 1
[2019-03-14 11:03:36:0743] ARM Server started
[2019-03-14 11:03:36:0743] Action added: Listener
[2019-03-14 11:03:36:0743] RunRestarted...
[2019-03-14 11:03:36:0743] StartProduct...
[2019-03-14 11:03:36:0743] GetPreferences...
[2019-03-14 11:03:36:0743] Using CommandLine preference AUTO_ALL
[2019-03-14 11:03:36:0743] InitDownloadManager...
[2019-03-14 11:03:36:0743] GetOverwriteURL...
[2019-03-14 11:03:36:0743] No overwrite file
[2019-03-14 11:03:36:0743] Product can start
[2019-03-14 11:03:36:0743] InitSession...
[2019-03-14 11:03:36:0743] InitUpdateData...
[2019-03-14 11:03:36:0822] InitExtraManifestProperties...
[2019-03-14 11:03:36:0837] AllowedLogsessionDllVersions: 7.2.1.3614;7.3.1.100;7.3.1.136;7.3.1.140
[2019-03-14 11:03:36:0837] InitUpdateFromProductUpdatesTable...
[2019-03-14 11:03:36:0837] MDOV
[2019-03-14 11:03:36:0837] Error Code: 1615
[2019-03-14 11:03:36:0837] InitUpdateFromProductUpdatesExTable...
[2019-03-14 11:03:36:0837] InitUpdateDataFromRecord...
[2019-03-14 11:03:36:0837] InitUpgrade...
[2019-03-14 11:03:36:0837] Upgrade disabled, returning: 15666
[2019-03-14 11:03:36:0837] File list in Manifest: Acrobat2017Upd1701130127.msp
[2019-03-14 11:03:36:0837] InitUpdateFiles...
[2019-03-14 11:03:36:0837] EvaluateUpdateForInstall...: ID_Acrobat2017Upd1701130127.msp
[2019-03-14 11:03:36:0837] MDOV
[2019-03-14 11:03:36:0837] Error Code: 1615
[2019-03-14 11:03:36:0837] EvaluateCondition...: ID_Acrobat2017Upd1701130127.msp
[2019-03-14 11:03:36:0837] New file object: Acrobat2017Upd1701130127.msp
[2019-03-14 11:03:36:0837] AddFileObject...
[2019-03-14 11:03:36:0837] get update values for Update ID: ID_Acrobat2017Upd1701130127.msp
[2019-03-14 11:03:36:0837] InitFilesInUse...
[2019-03-14 11:03:36:0837] Added Reboot Dismiss file: vcruntime140.dll
[2019-03-14 11:03:36:0837] Added Reboot Dismiss file: vccorlib140.dll
[2019-03-14 11:03:36:0837] Added Reboot Dismiss file: msvcp140_2.dll
[2019-03-14 11:03:36:0837] Added Reboot Dismiss file: msvcp140_1.dll
[2019-03-14 11:03:36:0837] Added Reboot Dismiss file: msvcp140.dll
[2019-03-14 11:03:36:0837] Added Reboot Dismiss file: concrt140.dll
[2019-03-14 11:03:36:0837] Added Reboot Dismiss file: SendAsLinkAddin.dll
[2019-03-14 11:03:36:0837] Added Reboot Dismiss file: PDFMOutlookAddin.dll
[2019-03-14 11:03:36:0837] Added Reboot Dismiss file: PDFMOfficeAddin.dll
[2019-03-14 11:03:36:0837] InitManifestProperties...
[2019-03-14 11:03:36:0837] WaitMsiMutexLimit: 60
[2019-03-14 11:03:36:0837] ErrorDetailsURL: http://www.adobe.com/go/update_error_win
[2019-03-14 11:03:36:0837] WhatsNewURL: http://www.adobe.com/products/reader.html
[2019-03-14 11:03:36:0837] UpgradeDisplayName not found in Manifest, will use Adobe Acrobat Reader DC
[2019-03-14 11:03:36:0837] WaitDynamicFilesInUse: 86400000
[2019-03-14 11:03:36:0837] AllowUpdateInSystemContext: 1
[2019-03-14 11:03:36:0837] CloseApplications: Distiller;AdobeCollabSynchronizerNotification;AcrobatTrayIcon
[2019-03-14 11:03:36:0837] Found AllowServiceConditions: SvcCond1;SvcCond2
[2019-03-14 11:03:36:0837] EvaluateCondition...: SvcCond1
[2019-03-14 11:03:36:0837] ProcessFileCondition...
[2019-03-14 11:03:36:0837] File: C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe
[2019-03-14 11:03:36:0837] File version: 1.824.31.1644
[2019-03-14 11:03:36:0837] Condition met
[2019-03-14 11:03:36:0837] EvaluateCondition...: SvcCond2
[2019-03-14 11:03:36:0837] ProcessFileCondition...
[2019-03-14 11:03:36:0837] File: C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARMHelper.exe
[2019-03-14 11:03:36:0837] File version: 1.824.31.1644
[2019-03-14 11:03:36:0837] Condition met
[2019-03-14 11:03:36:0837] AllowServiceMode: 2
[2019-03-14 11:03:36:0837] Service allowed in full auto mode only
[2019-03-14 11:03:36:0837] Blacklist: 2;16;17;18;19;52;53;54;63;68;81;82;83;84;85;86;87;88;89;90;91;92;93;97
[2019-03-14 11:03:36:0837] UrlFallback: http://ardownload.adobe.com
[2019-03-14 11:03:36:0837] relaunched, skipping IsNotUpdatableAdminInstall
[2019-03-14 11:03:36:0837] GetOverwriteURL...
[2019-03-14 11:03:36:0837] No overwrite file
[2019-03-14 11:03:36:0837] InitInstalls...
[2019-03-14 11:03:37:0493] File to be added to install object: C:\ProgramData\Adobe\ARM\Acrobat_17.011.30096\Acrobat2017Upd1701130127.msp
[2019-03-14 11:03:37:0493] ExecuteInstalls...
[2019-03-14 11:03:37:0493] CloseApplications...
[2019-03-14 11:03:37:0493] GetInteractiveUser...
[2019-03-14 11:03:37:0509] DuplicateTokenEx success: explorer.exe
[2019-03-14 11:03:37:0509] LaunchProcessAsUser...
[2019-03-14 11:03:37:0525] Action added: Execute Installs
[2019-03-14 11:03:37:0525] ARM update mutex created
[2019-03-14 11:03:37:0525] InstallProductMsp...
[2019-03-14 11:03:37:0525] file - C:\ProgramData\Adobe\ARM\Acrobat_17.011.30096\Acrobat2017Upd1701130127.msp
[2019-03-14 11:03:37:0525] args - ARM_EXECUTION=YES
[2019-03-14 11:03:37:0525] ValidateSingleInstallFiles...
[2019-03-14 11:03:38:0165] ValidateSingleInstallFiles returns TRUE for: C:\ProgramData\Adobe\ARM\Acrobat_17.011.30096\Acrobat2017Upd1701130127.msp
[2019-03-14 11:03:55:0322] IsInstallUpdateInProgress...
[2019-03-14 11:03:55:0322] Install in progress response sent to caller
[2019-03-14 11:03:55:0447] ActivateArmBalloon...
[2019-03-14 11:03:55:0447] GetInteractiveUser...
[2019-03-14 11:03:55:0447] DuplicateTokenEx success: explorer.exe
[2019-03-14 11:03:55:0447] LaunchProcessAsUser...
[2019-03-14 11:03:56:0228] Error 1706. No valid source could be found for product Adobe Acrobat 2017. The Windows Installer cannot continue.
[2019-03-14 11:03:56:0228] ** Setting Error Condition:
[2019-03-14 11:03:56:0228] Error Code: 150000
[2019-03-14 11:03:56:0228] Entering kInstallFailure in Error object
[2019-03-14 11:04:00:0462] Installation returned error code:
[2019-03-14 11:04:00:0462] Error Code: 1603
[2019-03-14 11:04:00:0462] Last MSI action name: Rollback
[2019-03-14 11:04:00:0462] Error Code: 1603
[2019-03-14 11:04:00:0462] RegisterError...
[2019-03-14 11:04:00:0462] Action deleted: Execute Installs
[2019-03-14 11:04:00:0462] VerifyProductAfterUpdateInstall...
[2019-03-14 11:04:00:0462] *** Product after installation ***
[2019-03-14 11:04:00:0462] Check for updates interval is overwritten for Adobe Acrobat 2017 {AC76BA86-1033-FFFF-7760-0E1108756300}
[2019-03-14 11:04:00:0462] ProductCode: {AC76BA86-1033-FFFF-7760-0E1108756300}
[2019-03-14 11:04:00:0462] ProductName: Adobe Acrobat 2017
[2019-03-14 11:04:00:0462] ProductVersion: 17.011.30096
[2019-03-14 11:04:00:0462] ProductUACPatching: disabled
[2019-03-14 11:04:00:0462] Product UI Language: ENU
[2019-03-14 11:04:00:0462] ProductLanguage installed: 0
[2019-03-14 11:04:00:0462] ProductRegistry: SOFTWARE\Adobe\Adobe Acrobat\2017
[2019-03-14 11:04:00:0462] ProductInstallDir: C:\Program Files (x86)\adobe\AcroProDC2017\
[2019-03-14 11:04:00:0462] Manifest URL redirected: https://armmf.adobe.com/arm-manifests/win/Acrobat2017Manifest2.msi
[2019-03-14 11:04:00:0462] ShowArmDialog...
[2019-03-14 11:04:00:0462] ProcessResult...
[2019-03-14 11:04:00:0462] Result registered successfully: Error 1706. No valid source could be found for product Adobe Acrobat 2017. The Windows Installer cannot continue.
[2019-03-14 11:04:00:0462] GetInteractiveUser...
[2019-03-14 11:04:00:0478] DuplicateTokenEx success: explorer.exe
[2019-03-14 11:04:00:0478] LaunchProcessAsUser...
[2019-03-14 11:04:00:0478] LogReportDataIntoAnalytics... requested by exit instance
[2019-03-14 11:04:00:0478] skipping, will restart or system context
[2019-03-14 11:04:00:0478] Cleanup...
[2019-03-14 11:04:00:0494] UAC is enabled
[2019-03-14 11:04:00:0494] elevated, will use safe cleanup
[2019-03-14 11:04:01:0134] Service success, time elapsed: 500
[2019-03-14 11:04:01:0134] Service notify success
[2019-03-14 11:04:01:0134] cleanup serviced
[2019-03-14 11:04:01:0353] Notify...
[2019-03-14 11:04:01:0353] WriteFile succeeded in Notify
[2019-03-14 11:04:01:0353] Requested to stop listener
[2019-03-14 11:04:01:0353] Confirming request to stop listener
[2019-03-14 11:04:01:0353] Action deleted: Listener
[2019-03-14 11:04:01:0556] ARM returns ERROR_SUCCESS
[2019-03-14 11:04:01:0556] Adobe ARM 1.824.31.1644 logging finished.
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