Hello all, I've got a weird one here. I'm running some reports in my environment and trying to fine out what Adobe DC is. I also have Adobe DC Pro, Adobe DC Standard, and Adobe DC Reader installations as well but the majority of people just have Adobe DC installed. Is there a difference between them meaning paid versus free?

I am working in an environment with about 1300 systems with a variety of adobe products being deployed one of which is the Adobe Acrobat Pro DC version 2018.009.20050.

I was tasked with finding a way to disable Protected Mode\View as it is causing an issue with our users and their older PDFs.

Through most of my research everything points to how to do it in the gui and some antiquated registry keys for 2015 version.

After a great deal of time vested in what seems to be a dead end I am here to ask if there is a registry key I can deploy using GPO in order to turn "OFF" Protected view :Adobe Acrobat Pro DC version 2018.009.20050?

Something strange is that I also notice that there was supposed to be a check box for "Enable Protected mode at startup" on the Security [Enhanced] section. It seems to be removed from the 2018 version or could it be due to a customization wizard. Here is a link to what I thought it was supposed to look like with the check box in place.

http://www.ctimls.com/Support/Images/NonCTI%20Images/Adobe/AdobeAcrobatReaderDCSecurity-En hancedProtectedModeOff.jpg

Keep  in mind for mine that check box and the nomenclature is removed leaving a gap of space and then it starts off with "Protected View".

Any and all help is appreciated..

VR

DAVINCI02

I've deployed Adobe Reader DC using the msi and transform created with the Acrobat Customization Wizard DC. 

It install fine but when users first run Reader they are prompted for an administrator credentials because the program C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\ADelRCP.exe is trying to run.

Our users do have local admin rights.  How do I prevent this popup occuring on Reader startup and what does this ADelRCP.exe do?

We are using a stand alone version of Adobe DC Pro (15.006.30033.2205) (no other Adobe products).  Windows 7 32-bit environment.  I have used the Adobe customization tool to create a custom install package.  I now need to update this package with the latest patch from Adobe to correct a recent security patch.

Ideally I'd like to make a new customized installer package as this allows us to disable the Adobe Sign-In feature, which our agency will never use.

I am trying to use:  msiexec /i acropro.msi PATCH="Acrobat2015Upd1500630280.msp" TRANSFORMS="AcroPro.mst" 

The .mst file was created by the customization tool.  However, when I run this command, I get the error:

"This patch package could not be opened.  Verify that the patch package exists and that you can access it, or contact the application vendor to verify that this is a valid Windows Installer patch package."

I have attempted uninstall and reboot and cleaning the registry of previous installation of Adobe DC Pro without any luck.

Can someone provide guidance on how to create a new customized install with the latest patch and still have the Adobe Sign-In option disabled?

VMWare Horizon Environment - Cloned Desktops created from Golden Image.

Adobe DC Pro and Reader installed in to the Image.

Adobe DC Pro installed for named users but not run using this:

1. Log in to master image.
2. (Optional) Customize the installer with the Customization Wizard.
3. Install Acrobat on the master image with the following command:

Setup.exe  /sALL/msiROAMIDENTITY=1ROAMLICENSING=

5. hut down the master image.
6. Take a snapshot of the master image.
7. Update all VM desktops using the captured snapshot.

Problem - PDF Viewer defaults changed to PRO for all users. What do I need to change when creating to keep users default to Adobe Reader? (or whatever PDF viewer the user currently has). Using PRO is an issue as only 20 of our 300 users actually have a named user license available to use.

I would like to deactivate the license before re-installing windows on a computer that have acrobat 2017 perpetual license

the software was installed using ACW that have the serial number with 'Grant Offline Exception' checked

Attempting to install the application via MSI was quitting immediately when ran silently. I removed the silent flag to see that the installer was complaining about not detecting VC++ 2013 x64 on my machine.

I checked and I have the latest version installed already (12.0.40660). I've attempted to uninstall/reinstall the VC++ 2013 x64 package as well as run the repair portion, but Acrobat still cannot detect it.

Any thoughts?

Hi,

Is the app configuration keys for Adobe Acrobat Reader for iOS listed anywhere? I am waiting to add them to our MDM server to manage the app when deployed to the device. We are using BES12 and have to either input the configuration manually or use a template.

I've read this, but was not helpful at all:

Enterprise Mobility Management — Enterprise Guide for Acrobat on Mobile Devices

Hello,

we are trying to install Adobe Acrobat DC on a provisioned Citrix XenDesktop 7.6 Farm.

Installation has been customized using the customization wizard. As described here: http://www.adobe.com/devnet-docs/acrobatetk/tools/AdminGuide/citrix.html

The Installation is working on the Server where the installation originally has been made. User don't get any Online Dialoges Product is activated correctly.

Since this farm is provisioned as described here:

New Server with different Hostnames start from the same Disk.

If users log on to this new Server and start Adobe Acrobat they are presented with a Dialog to Log In as if the application has not been customized or activated.

How can this Problem be resolved? Has someone encountered the same problem or even found a working solution?

Many Thanks for your support in advance

S.Moser

First, I tried just charging on through, like I knew what I was doing.  That didn't work.

Next I started reading documentation, including Deploying Adobe Acrobat.  This document states "Deploy Acrobat before you install the MSI package created by Creative Cloud Packager."  What on EARTH does THAT mean?  Install Acrobat BEFORE you install Acrobat?  Am I reading that correctly?

I was told by Adobe support that I should delete the Acrobat DC that I downloaded and packaged via the Creative Cloud Packager.  That's not going so well.  Should I abandon this track and download the Acrobat_DC_Web_WWMUI.exe?

Hi

I'm trying to make an Acrobat DC deployment package. We are a CCE customer. I'm yet to have success with Acrobat DC deployments. They tend to work at first, then the prompt for sign-in comes back, or the product claims to not be activated. In any case, here are the steps I'm taking, please tell me whether or not it looks like I'm doing this right. And most of all, what I'm supposed to do with the checkbox that offers me to "allow standalone Acrobat deployment with CCE serial... This is new, and thus far, I have not been able to find any documentation that explains what it is. Not even the "Help" window that displays for each page addresses it. Questions are in bold.

1. Make Acrobat DC package using CCP. I uncheck the "Creative Cloud Desktop Application", as this package should be strictly the latest version of Acrobat. Though, I do want admin users to be able to update their own software.
2. I open Acrobat Customization Wizard DC and proceed to open C:\[path]\Acrobat Pro DC\Build\Setup\APRO15.0\Adobe Acrobat\AcroPro.msi. All defaults are left default unless noted in the following steps.
3. Since this is a package made with CCP, I leave the serial number field blank.
   1. Personalization
      1. In this scenario (am a CCE customer, configuring a package to be deployed via SCCM) what should I do with "Allow standalone Acrobat deployment with CCE serial"?
      2. Check- Suppress display of EULA
   2. Installation Options
      1. Remove all versions of Reader
      2. Silently
      3. Suppress reboot
   3. Online Services and Features
      1. Check- Disable Upsell
      2. Check- Disable SignOut
      3. Check- Disable all services
   4. Save the package.
   5. Save the entire folder to the application share for SCCM
   6. Open SCCM > Software Library > Create Application
      1. Windows Installer (some things say to use the installer, other things say to use the MSI. Please explain!)
      2. Browse to location of AcroPro.msi
      3. Fill in Application details
      4. Installation program: msiexec /i "AcroPro.msi"  TRANSFORMS=AcroPro.mst /q
         1. Is this the right installation program? Should I change from msi to exe? Does the transform and /q switch look right?

So far, the application will deploy and install fine, but "Sign In Required" pops up immediately upon opening a PDF, which feels like neither the work pulling down the app from CCP, or switching the MST is making any difference. Also, I want to make this part of a OSD task sequence. What else do I need to do to this package in order for it to install as part of a task sequence, activated and not requiring sign in?

Thanks for your help!

-Garrett

Hello.

We routinely update Acrobat with the latest patch using the same methodology every time. Since 11.0.0.14 or 11.0.0.15, this has always worked fine (Windows7 x64):

msiexec /p <patchname>.msp /a <location of AIP created from the original installation media DVD)>\acropro.msi

With the patch for 11.0.0.18, this process completed successfully. However there is a problem. In the newly created AIP, "acropro.msi" is not there.

I have tried numerous methods including using a completely different workstation with brand new files copied directly from the original installation media. Our methodology has not changed.

Have they changed the location of acropro.msi in the resulting AIP, or is this patch messed up?

Please help.

We are using a stand alone version of Adobe DC Pro (15.006.30033.2205) (no other Adobe products).  Windows 7 32-bit environment.  I have used the Adobe customization tool to create a custom install package.  I now need to update this package with the latest patch from Adobe to correct a recent security patch.

Ideally I'd like to make a new customized installer package as this allows us to disable the Adobe Sign-In feature, which our agency will never use.

I am trying to use:  msiexec /i acropro.msi PATCH="Acrobat2015Upd1500630280.msp" TRANSFORMS="AcroPro.mst" 

The .mst file was created by the customization tool.  However, when I run this command, I get the error:

"This patch package could not be opened.  Verify that the patch package exists and that you can access it, or contact the application vendor to verify that this is a valid Windows Installer patch package."

I have attempted uninstall and reboot and cleaning the registry of previous installation of Adobe DC Pro without any luck.

Can someone provide guidance on how to create a new customized install with the latest patch and still have the Adobe Sign-In option disabled?

I have a very specific problem. I use a invoice program at work that requires silverlight. Silverlight is only compatible with Internet Explorer.

The program shows pdfs in the browser and for some reason it does not work well with Adobe Acrobat DC but work fine with Adobe Reader. I have both applications installed on my computer and it seems impossible to have Internet Explorer use Reader as the standard viewer when Acrobat DC also is installed. When I open the internet settings in Reader, it even points to Acrobat DC. (see picture). I've tried changing the standard program to Reader but it does not help. I've tried disabling the Adobe PDF Reader addon in IE, but that opens the pdf outside of the browser which is not a solution that works. I need Acrobat DC so uninstalling it is not an option.

Is there a file or registry entry that can be changed to have the Adobe PDF reader addon in Internet Explorer use Adobe Reader instead of Adobe Acrobat DC?

I have been trying hard to make the Acrobat 2015/2017 installations work for us, but I am still having trouble. The 2015/2017 installers and serials work fine for manual installation . The problem is after the software is installed the user is forcibly prompted to logon. I have already done the following and failed each time:

1. Using the “adobe_prtk.exe” tool with the following command:

adobe_prtk.exe --tool=Serialize --leid=V7{}AcrobatESR-12-Win-GM --serial=xxxx-xxxx-xxxx-xxxx-xxxx-xxxx --regsuppress=ss

The above produces the following:

Return Code = 25 or 14 instead of 0

2. Run Adobe Acrobat DC Customization wizard, add serial number and “Grant Offline Exception & Disable Registration”

This produces the error “Offline exception grant process failed”

Here is what is shown in the bottom of the log file:

09/18/17 11:54:15:233 | [INFO] |  |  |  | OOBELib |  |  | 4988 | SN not validated in this session

09/18/17 11:54:15:233 | [INFO] |  |  |  | OOBELib |  |  | 4988 | No SN to be remembered

09/18/17 11:54:15:233 | [INFO] |  |  |  | OOBELib |  |  | 4988 | User hasn't registered

09/18/17 11:54:15:233 | [INFO] |  |  |  | OOBELib |  |  | 4988 | OOBELibImpl::CommitPCD ENDED

09/18/17 11:54:15:233 | [INFO] |  |  |  | SLCoreService |  |  | 4988 | Shutting down SLCore 2.0 Release (build 2.0.1.360321).

09/18/17 11:54:15:245 | [INFO] |  |  |  | SLCoreService |  |  | 4988 | Service destruction took 12.0 ms and succeed.

09/18/17 11:54:15:245 | [INFO] |  |  |  | OOBELib |  |  | 4988 | Closing AdobeIALClient 1.0 Release (build 1.0.6.3) session.

I have called adobe multiple times and waited for hours. nobody ever answers the phone. I need this issue resolved ASAP.

I am trying to deploy Adobe Reader XI to our Windows 10 computers using SCCM 2016. I am using the following command in my package

"AcroRdrDC1801120035_en_US.exe" EULA_ACCEPT=YES /qn and while the deployment works and installs Reader, the EULA acceptance doesn't. While

it's only a minor inconvenience, we don't want our users to have to accept the agreement, especially if there is a way to automatically accept it. Can someone please

help me? thanks

A few users have thousands of files in the folder .\AppData\Adobe\Acrobat\11.0\DEXShare

File are names look like:

• mn5Fk_002d8GRYd2uzRbJjr8cD
• G7sqjn_002dxFNiBBeK5kEeLSB
• qbfU6nyOXEhnal7FozpGjA

They all have the same content:

<</DEXShare [/c <<>>]>>

I was not able to find any information about this folder or where these files are needed for.

Does anyone knows what is generating these files and why?

Can we delete this files without causing an issue?

(Our OS is Windows 8.1 Enterprise and we are using Adobe Reader Version 11.0.18)

Hi

i have a issue with a installer created by Creative Cloud Packager (CCP).

1. After launch the MSI created by CCP, at the end of the log I have

MSI (c) (D4:74) [11:54:52:766]: Product: CC Acrobat DC (X64) -- Installation operation failed.

MSI (c) (D4:74) [11:54:52:766]: Windows Installer a installé le produit. Nom du produit : CC Acrobat DC (X64). Version du produit : 1.0.0000. Langue du produit : 1033. Fabricant : Adobe Systems Incorporated. Réussite de l’installation ou état d’erreur : 1603.

    2. When i execute the setup create by CCP, i have

08/10/18 12:12:58:809 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 11204 | Build Version - 1.13.0.59

08/10/18 12:12:58:810 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 11204 | Logging Level verbosity Set  to 4

08/10/18 12:12:58:840 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 11204 | Successfully fetched the optionXML content from MSI database ...

08/10/18 12:12:58:862 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 11204 | MSI ProductCode ({AC76BA86-1033-FFFF-7760-0C0F074E4100}) is not installed on the system ...

08/10/18 12:12:58:865 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 11204 | The install language for Acrobat (APRO18.0) from the fallback map (fr_FR)

08/10/18 12:12:58:865 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 11204 | Bootstrapper launch location is :: C:\temp\Adobe\CC Acrobat DC (X64)\Build\ASU\Set-up.dat

08/10/18 12:12:58:976 | [INFO] |  | ASU | OPM | OPM |  |  | 11944 | Build Version - 10.0.0.99

08/10/18 12:12:58:976 | [INFO] |  | ASU | OPM | OPM |  |  | 11944 | Logging Level verbosity Set  to 4

08/10/18 12:12:58:978 | [INFO] |  | ASU | OPM | OPM |  |  | 11944 | Schema version and schema compatibility version are same or greater than current

08/10/18 12:12:59:063 | [INFO] |  | ASU | OPM | OPM |  |  | 11944 | _opm_handle_OPDReturnedStatus called with opdStatus as:0

08/10/18 12:12:59:063 | [INFO] |  | ASU | OPM | OPM |  |  | 11944 | No Record found for the input fields in opm_getValueForKey

08/10/18 12:13:01:697 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 11204 | Build Version - 1.13.0.59

08/10/18 12:13:01:697 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 11204 | Logging Level verbosity Set  to 4

08/10/18 12:13:01:697 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 11204 | The return code from the Bootstrapper Process is (0).

08/10/18 12:13:07:838 | [INFO] |  | ASU | MSIInvoker | AAMEEUtilities |  |  | 11204 | Process creation completed.

08/10/18 12:13:07:838 | [FATAL] |  | ASU | MSIInvoker | MSIInvoker |  |  | 11204 | The return code from the Adobe Installer Process is (19).Stopping the installation process.

08/10/18 12:13:07:838 | [ERROR] |  | ASU | MSIInvoker | MSIInvoker |  |  | 11204 | Failed in Acrobat (C:\temp\Adobe\CC Acrobat DC (X64)\Build\Setup\APRO18.0) deployment (3211311).Stopping the installation process.

Before executed the installer, i have clean all temp folder, close all process Adobe, Internet Browser and MS Office, and use the AdobeCreativeCloudCleanerTool

But the result is same.

When i execute the setup.exe in CC Acrobat DC (X64)\Build\Setup\APRO18.0\Adobe Acrobat i don't have issue but i can't use this setup for deploy with SCCM

For information, with other product created by CCP (Photoshop, After Effects, FireWorks, etc..) the package work correctly.

Can you help please ?

if you need i can send the full MSI log (5.6Mo)

Thanks you

I've created an App-V sequence of Adobe Acrobat DC 18.011.20063 via the document App-V Deployment | Acrobat DC. When I test by installing on a VM using the Powershell command Add-AppvClientPackage <package.appv> -DynamicDeploymentConfiguration <DeploymentConfig.xml> | Publish-AppvClientPackage -Global | Mount-AppvClientPackage, it installs and launches successfully.

However, when the same sequence is pushed to the machine via SCCM, the Adobe Acrobat DC shortcut is missing from the Start Menu. The Distiller shortcut is present as well as all the files in the App-V folder. I've tried many things to get this to work properly and no luck.

There is an application in the DeploymentConfig.xml called AcrobatInfo.exe which has the same <name> as Adobe Acrobat DC. I've set that to "Application Enabled=False" and no luck.

Any ideas to help me out? I'm stumped.

When I log in to the Adobe site to download my recently purchased Acrobat 2017 (17.0) Standard and Pro MSI's, I'm given the same download - Acrobat_2017_Web_WWMUI.exe (same checksum as well) - which appears to only have the PRO MSI file. How do I get the MSI file for Acrobat STD?

Bonus question : Is there a current Adobe Customization Wizard that I can use to create custom transform files (MST's) to create custom installs for workstations (instead of users) that are installed by SCCM?

Sorry for multiple questions