I am trying to deploy Adobe Reader XI to our Windows 10 computers using SCCM 2016. I am using the following command in my package
"AcroRdrDC1801120035_en_US.exe" EULA_ACCEPT=YES /qn and while the deployment works and installs Reader, the EULA acceptance doesn't. While
it's only a minor inconvenience, we don't want our users to have to accept the agreement, especially if there is a way to automatically accept it. Can someone please
help me? thanks
Hello,
I've struggeling at the Acrobat DC installation with a customized package.
We've named user Enterprise licensing.
So I've downloaded the Acrobat package from our portal and customized it as needed.
Problem now is, that when I try to install this package it won't create the required regkeys for named users.
As per Common Deployment Options — Enterprise Administration Guide these keys should exist.
[HKEY_LOCAL_MACHINE\SOFTWARE\Adobe\Licensing\UserSpecificLicensing]"Enabled"="1"
[HKEY_LOCAL_MACHINE\SOFTWARE\Adobe\Identity\UserSpecificIdentity]"Enabled"="1"
The command I'm using is this one:
msiexec /i "AcroPro.msi" IGNOREVCRT64=1 TRANSFORMS=AcroPro.mst ROAMIDENTITY=1 ROAMLICENSING=1 /qn /L*v C:\Temp\AcroDC.log
Thanks for you help
Trying to install adobe acrobat DC on an offline windows 7 pc. I have installed this package several times on win 10 computers on the same network with no errors. On win 7 it errors on all computers.
Log file below.
15:31:774 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 4704 | Build Version - 1.15.0.46
12/27/18 17:15:31:774 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 4704 | Logging Level verbosity Set to 4
12/27/18 17:15:31:783 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 4704 | Successfully fetched the optionXML content from MSI database ...
12/27/18 17:15:31:793 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 4704 | MSI ProductCode ({AC76BA86-1033-FFFF-7760-0C0F074E4100}) is not installed on the system ...
12/27/18 17:15:31:795 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 4704 | The install language for Acrobat (APRO19.0) from the fallback map (en_US)
12/27/18 17:15:31:796 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 4704 | Bootstrapper launch location is :: C:\Users\admin123\Desktop\Adobe DC\Build\ASU\Set-up.dat
12/27/18 17:15:31:965 | [INFO] | | ASU | OPM | OPM | | | 5032 | Build Version - 10.0.0.99
12/27/18 17:15:31:965 | [INFO] | | ASU | OPM | OPM | | | 5032 | Logging Level verbosity Set to 4
12/27/18 17:15:31:966 | [INFO] | | ASU | OPM | OPM | | | 5032 | Schema version and schema compatibility version are same or greater than current
12/27/18 17:15:32:493 | [INFO] | | ASU | OPM | OPM | | | 5032 | _opm_handle_OPDReturnedStatus called with opdStatus as:0
12/27/18 17:15:32:493 | [INFO] | | ASU | OPM | OPM | | | 5032 | No Record found for the input fields in opm_getValueForKey
12/27/18 17:15:49:930 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 4704 | Build Version - 1.15.0.46
12/27/18 17:15:49:930 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 4704 | Logging Level verbosity Set to 4
12/27/18 17:15:49:930 | [ERROR] | | ASU | MSIInvoker | MSIInvoker | | | 4704 | The Bootstrapper Process return code is (42).Stopping the installation process.
I am testing new package deployments of Adobe Reader DC prior to releasing it.
I have used the customization tool for Adobe Reader DC to create a MST file so its a tailored install. The only thing it seems is, I can not alter or remove is the "add account" for Microsoft Share-Point.
At this time our organization does not have Share-Point and possibly not anytime soon.
How can I remove/disable that option? I would rather not spend the administrative overhead on training end user to ignore that it exists.
Jon
We are about to deploy Adobe Reader DC in an enterprise environment where none of the users has local admin rights on their desktops. Updating and patching typically requires that users are local administrators on their PC, but that is not allowed in this corporate environment. If set to install updates automatically, do you know if Adobe Reader DC updates & patches will get installed on these computers? If not, is there any other way to get these updates installed, either by using an Adobe tool or otherwise a 3rd party solution?
Once installed (Offline Exception added for License), Acrobat XI Pro starts nicely without issues. But when I right click a website and selects "Convert Webpage to PDF" I get a "Trial version. Try for 30 days or purchase license now".
How do I fix this before deploying the software in SCCM?
I've used the Adobe Customization WIzard XI to package Acrobat XI Pro with the following changes from "Blank"
Personlization Options:
* Username: Blank
* Organization: My Organization
* Serial Number: 1118-xxxx-xxxx-xxxx-xxxx-xxxx (Offline Exception granted)
* EULA Option: Checked
Installation Options:
* Default viewer for PDF files: Make Acrobat the defauilt PDF viewer
* Remove Previous: Checked
* Remove all versions of Reader: Unchecked
* Enable Optimization: Checked
* Enable Caching: Checked
* Run Installation: Unattended
* If reboot required: Suppress reboot
* Application Languages: English (United States)
* Acrobat MUI Languages: en_US
Features: Everything included
Files and Folders: No changes
Registry: Removed Acrobat Assistant 8.0 and Adobe ARM from CurrentVersion\Run
Shortcuts: Desktop shortcuts removed
Everything else down to Online and Adobe Services are standard
Online and Adobe online services:
* Disable product updates: Checked
* Load trusted root: Enable & Ask before Installing
* Disable registration: Checked
* When launching PDF in Internet Explorer, prompt user with Open/Save: Checked
* Disable Help > Digital Editions: Unchecked
* Disable Product Improvement Program: Checked
* Disable Viewing of PDF with Ads for Adobe PDF: Unchecked
* Disable all Adobe online services based on workflows and entry points: Checked
Everything else is untouched.
Generated transform file and deployed to test clients. All are reporting the Rightclick, Convert Webpage with a Trial dialog showing up. They can use Acrobat and create PDFs from within the application without problems. When in word, I get an error "Adobe Acrobat is not activated. Cannot create the PDF file".
I would think that granting the offline exception should have made this unnecessary?
We are using Acrobat Pro DC on several computers in our company (both Windows 7 and 10). We also use FileMaker (versions 14 and 15) which has container fields that we place pdf files into. FileMaker displays the pdfs in the container fields using a combination of Internet Explorer and the default pdf viewer (Acrobat in our case). Last week after the Windows and Adobe updates we started getting this error:
"There is a problem with Adobe Acrobat/Reader. If it is running please exit and try again (9:9)."
and FileMaker crashes after hitting OK in the error message box.
I fixed a Windows 7 PC by disabling the Adobe Reader add-on in Internet Explorer. However, the Adobe Reader add-on does not show up in any of the Add-on lists when I go to Manage Add-Ons in Internet Explorer 11 on a Windows 10 PC. I uninstalled Acrobat, ran a registry cleaner, then reinstalled an older version of Acrobat DC and the pdfs in container fields show up in FileMaker until Acrobat updates and the error message comes back.
I contacted FileMaker tech support and they said it sounded like an Adobe issue, so they weren't much help.
Has anyone else had this FileMaker / Adobe issue? It sounds similar to the problems described in another thread https://forums.adobe.com/thread/2221850
Using Acrobat Pro DC in a Citrix 7.8 environment, with a roaming install and Adobe supported configuration. After DC was published to the PVS image, users are using an error that states "No dictionaries were found".
Anyone else in a virtual environment ran into this issue and found a fix?
Any help appreciated, thanks.
I've deployed Adobe Reader DC using the msi and transform created with the Acrobat Customization Wizard DC.
It install fine but when users first run Reader they are prompted for an administrator credentials because the program C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\ADelRCP.exe is trying to run.
Our users do have local admin rights. How do I prevent this popup occuring on Reader startup and what does this ADelRCP.exe do?
I have been trying hard to make the Acrobat 2015/2017 installations work for us, but I am still having trouble. The 2015/2017 installers and serials work fine for manual installation . The problem is after the software is installed the user is forcibly prompted to logon. I have already done the following and failed each time:
1. Using the “adobe_prtk.exe” tool with the following command:
adobe_prtk.exe --tool=Serialize --leid=V7{}AcrobatESR-12-Win-GM --serial=xxxx-xxxx-xxxx-xxxx-xxxx-xxxx --regsuppress=ss
The above produces the following:
Return Code = 25 or 14 instead of 0
2. Run Adobe Acrobat DC Customization wizard, add serial number and “Grant Offline Exception & Disable Registration”
This produces the error “Offline exception grant process failed”
Here is what is shown in the bottom of the log file:
09/18/17 11:54:15:233 | [INFO] | | | | OOBELib | | | 4988 | SN not validated in this session
09/18/17 11:54:15:233 | [INFO] | | | | OOBELib | | | 4988 | No SN to be remembered
09/18/17 11:54:15:233 | [INFO] | | | | OOBELib | | | 4988 | User hasn't registered
09/18/17 11:54:15:233 | [INFO] | | | | OOBELib | | | 4988 | OOBELibImpl::CommitPCD ENDED
09/18/17 11:54:15:233 | [INFO] | | | | SLCoreService | | | 4988 | Shutting down SLCore 2.0 Release (build 2.0.1.360321).
09/18/17 11:54:15:245 | [INFO] | | | | SLCoreService | | | 4988 | Service destruction took 12.0 ms and succeed.
09/18/17 11:54:15:245 | [INFO] | | | | OOBELib | | | 4988 | Closing AdobeIALClient 1.0 Release (build 1.0.6.3) session.
I have called adobe multiple times and waited for hours. nobody ever answers the phone. I need this issue resolved ASAP.
Hello everyone
I installed Adobe Acrobat on a Terminal Server. During the installation i choosed the language "German". Now every user has Adobe Acrobat in German.
Now i would check is there a language pack for adobe acrobat 8.0.0 in english so the user can set their own language to use adobe acrobat.
Is that possible or is there another good possibilty?
Thanks a lot for your help
We are installing acrobat pro with GP on XP systems. The install goes fine but on some users machines when they launch the program it comes back with
"Cannot use this product under a guest account". The users are admins on the system. If I uninstall acrobat pro 10 and reinstall in manually the same error happens. (note these systems had acrobat pro 9 installed, but was un-installed with the acrobat pro 10 MST)
I have tried to download Adobe Reader but the system will not let me and it tells me I have a more uptodate version (Acrobat Reader) on the computer.
I use Windows 7.
What can I do?
Kind regards,
Angela.
When creating APP-V5 package for Adobe Acrobat DC enterprise deployment, I noticed after deploying and testing the package if I leave the machine like that, by next day my entire hard disk space is gone.
I noticed the cause is AdobeGCclient.exe which is creating continuous 4GB log files under [users]\temp folder until entire hard disk space is consumed.
When I browsed I did not find a valid solution yet
Anyone, please let me know the fix for this
Here is the screenshot of the log files..
Hey there,
I recently installed Acrobat Standard DC in my company on about 50 PCs. I disabled automatic updates via Adobe Customization Wizard because we had an issue with IBM Notes 9 (see here: IBM Notes 9 doesn't start after updating Acrobat DC ). Now that the issue is resolved, I would like to re-enable automatc updates. I changed some registry keys (see here: Pre-Deployment Planning — Enterprise Administration Guide ), but I get a message that an update could not be installed due to policy settings.
Do I have to set other registry keys as well or how can I re-enable automatic updates?
Greetings
Florian Burger
Hi,
We have a Citrix XennApp 7.6 Farm and we want to deploy Adobe Acrobat DC with user licensing.
I already deploy the application on my test server but i would like to know the way to manage user licensing.
Actually,
The first user who launch the application is asked to enter his user account to validate the license,
The next user is not asked to enter his user account.
Could you say me if each user have to log in ? if they don't, do they will have a warning after 30 days ?
Other requests about licence account :
Could we delete a licence account from the manager and give this licence to another user ?
User are getting 
this error, random user, random locations
How can we resolve this . Happens at random times, but still allows user to finish document
Good afternoon,
First post on Adobe forums and I couldn't find an answer to this anywhere.
We have Adobe Reader DC deployed to all of our users. We need to load the trusted root certificates from an Adobe Server. Clicking "Update Now" works, which is great because we get the certificates and our issue is resolved. However, we need to do this for all users.
To try and achieve this, I made 2 changes:
Computer\HKEY_CURRENT_USER\Software\Adobe\Acrobat Reader\DC\Security\cDigSig\cAdobeDownload - bAskBeforeInstalling
Changed from 1 to 0
Computer\HKEY_CURRENT_USER\Software\Adobe\Acrobat Reader\DC\Security\cDigSig\cAdobeDownload - bLoadSettingsFromURL
Changed from 0 to 1
The effect of these 2 Registry changes was to tick the box for "Load trusted root certificates from an Adobe server" and to untick the box for "Ask before updating". These settings are found in Adobe Reader under Edit > Preferences > Trust Manager.
These changes do not result in the certificates being downloaded though; but only seem to set the tick boxes as desired. So I'm wondering, how do we effectively click the "Update Now" for all users? Is there a Registry change that we can do for this as well?
Currently, we have just 1 Certificate under Edit > Preferences > Signatures > More (under Identities & Trusted Certificates). We get many, many more after clicking "Update Now".
Thanks to anyone who can offer any help/advice.
Chris
I had Adobe Acrobat 7.0 Professional installed on my system and had to replace the hard drive, so required a re-install.
I have the original CD, serial number, and manual that came with it years ago when I bought it.
I am running Windows 7 Professional, which is the same OS I had previously before I had to replace the hard drive and had Adobe Acrobat 7.0 Professional installed.
Issue here is activation? When I start it, says can't activate, call Adobe Customer Service. I call and has a recording that refers me to a web link that says the activation servers have been retired.
How do I activate my software?
Bruce