Hopefully I'm asking this question in the right place.   Please direct me if I'm not.

Due to some issues with alot of our applications that are web-enabled and rely in IE.  When are 1500+ users get prompted to up date reader or flash player they do not understand to turn off the 'optional' check mark to download and install chrome.

This cause multiple helpdesk calls as their web-enabled apps do not work correctly in chrome.

We had found documention: http://kb2.adobe.com/cps/837/cpsid_83709/attachments/Acrobat_Reader_Updater.pdf

to disable the update notifications, however  checking both xp and win7 machines, the key mentioned on page 16  of the pdf mentioned above, did not exist in HKLM, but did find it in HKCU.   Tried to create the iCheck and iCheckReader in both places but not sure if they are actually working.

Here is our actual goal:  We just don't want users prompted to update reader or flash player because of the chrome install.   We don't want reader or flash to update 'automatically'; We still want the ability to update it manually.

How can we turn off any auto update functionality, and prompting of updates so users never see them in both apps?

We currently have users with reader, 8, 9 and 10.

if you can provide documentation, detailed steps, registry keys, etc.  I would greatly appreciate it.

Thank you,

Chad

We are attempting to disable certain Adobe Online Features within Adobe Reader 11.x.
- Create PDF Online
- Tools Pane

all while trying to keep the Sign Pane fully functional ("I Need to Sign" in particular using Place Initials and Place Signature)

Other features, such as disabling Purchase Adobe Acrobat, Disable Product Updates, Digital Editions, etc seem to work just fine.

We've used the Customization Wizard XI to do most of the work, but checking the 'Disable Tools Pane in Reader" box appears to do nothing.  If we Disable all Adobe Online Services using bEnableAcrobatHS = 0, we loose functionality within the Sign Pane (the only option is to Work with Certificates).  This is the expected behavior because of EchoSign, but we would like to disable as much of the Adobe Online Services as we can.

Per the Administrative Guide and Preference References, we've set the following which should disable these two features, but it doesn't appear to work...
bEnableFilesShare = 0

bCreatePDFOnline = 0

Has anyone successfully disabled the Create PDF Online and Tools Pane without loosing the Sign Pane, or features from the Sign Pane using the registry?

Any help would be greatly appreciated.

-Rob

Hello,

I am trying to create an installer for Adobe Acrobat 11 Pro. I have used the customization wizard to create a transform file for the install and specified it to be silent. However, it appears that windows are still opening in the background when the installer runs, which causes my department's automated installer service to close out of the install thinking the installer is "broken."

The windows appear to be "Moving ____ to recycle bin" messages, meaning the Acrobat MSI is moving the setup files rather than deleting them completely.

Is there a way to change this behavior in order to make the installer delete the files instead of moving them?

The command is currently:

if exist [file generated to determine if a prior uninstall was sucessful] (msiexec /i "[PATH]Adobe Acrobat Pro\Adobe Acrobat 11 Pro\AcroPro.msi" /qn CLIENTUILEVEL=0 TRANSFORMS=[PATH]\Adobe Acrobat Pro\Adobe Acrobat 11 Pro\AcroPro.mst" /l*v "[PATH]\adobe.log")

Any help is appreciated.

Thanks,

Drew

About 8 months ago we installed about 40+ Adobe Acrobat Standard 9.0 installations throughout our environment.  We then have had the time to create a completely hands free installation .msi that disables the AutoUpdate feature and a configures a few more items.

My question is:

How can I disable the AutoUpdate feature on Adobe Acrobat Standard 9.0 without having to go into the Edit>Preferences Menu and deselect it?

Thanks for your time.

Hello,

We have a sharepoint 2010 enviroment and recently upgraded our Acrobat X11 installs ( both reader/std/pro) to version 11.0.5.

We have a mixture of WIndows 7 32/64Bit IE 8 and IE 9 machines

After upgrading to 11.0.5 when users click a pdf file in a SP document libary one of two things happens depending if they have the

Adobe Reader Plugin Enabled or not

If the Adobe Reader Plugin is enabled, they will not get prompted to run/save the pdf file and it will not open in a new tab in the browser

If the Adobe Reader Plugin is disabled, they will get a popup window that has the correct URL to the PDF in the address bar but they will not be prompted to save or run the file.

If they click in the addrss bar and press enter the pdf will then load in the external reader/acrobat application.

This issue started with 11.0.5 updates, rolling people back to 11.0.4 fixes the issue.

I have attempted everything I can think of including rebuilding new machines with our image.

Has anyone see issues like this with the 11.0.5 update?

I have a problem with the error "LANG_LIST has some locales which does not match with the locale of serial number" recurring.

I am trying to install Acrobat XI Std silently by SCCM.

I've used the Adobe Customisation Wizard to create a mst which include the volume serial number we have with our licence purchases. Note that I am in Australia. I use the command line in SCCM for the install as "msiexec /i "AcroStan.msi" TRANSFORMS="D&B_AcroStd.mst" /qn" which fails silently. If I install on a local machine using an admin command prompt and changing to /qb at the end, I get the aforementioned error.

I have a few things to try and resolve, having searched the adobe forums and other forums for the solution. The mst is only trying to install US English & I have even gone so far as to use the direct editor in the customisation wizard and change some values in the property table to resolve this. In the property table I can confirm that LANG_SEL_DEFAULT = ENU, REGIONAL_LIST = ENU, LANG_LIST = en_US, ProductLanguage = 1033

Is there a way to check the language specified for ym serial number?

Bryndon

Has anyone ever seen this = I created a .mst using the Adobe customization tool. When I run the acropro.msi with the TRANSFORMS=ACROPRO.MST it ignores my serial number. I get the company name and organization name but the serial number is  blank. The installations are failing as soon as I click next with a blank serial number.

Hey All,

We've been deploying Adobe products utilizing group policy software installations; in the past, we've only had Flash and Reader deployed in this way. Recently our division got volume licensing for Acrobat, so we've been starting to roll that out. While the installation more-or-less works with Vista/7, we've hit a big snag on our XP machines.

Acorbat appears to install just fine via GPO but, on about half of the XP boxes, Acrobat closes right after you try to open a PDF and displays an error 16. It seems like Acrobat will work for a user at first but, as soon as the user logs in to the comp a second time, error 16 comes back with a vengance. There are a couple other posts on here depicting this error, but none of their solutions work in our enviroment. Some of the things we've tried:

• Verifying permissions - http://kb2.adobe.com/cps/827/cpsid_82744.html
  • Tried changing permissions on just those individual folders and their entire containers - neither worked
  • Whenever I uncheck the 'read-only' box and hit apply, it gives me an 'access denied' error on a few files. Then, if I open the properties window again, the 'read-only' box is re-checked, though it's a full box, not a checkmark.
• Reinstall
  • Tried uninstalling Acrobat completely and reinstalling via...
    • GPO
    • Un-customized .msi (we typically apply an MST to the GPO)
    • The original disc
  • Tried uninstalling ALL Adobe products, then installing JUST Acrobat in the three ways described above.
    • Sidenote - if you've never tried to completely uninstall an adobe product, you're in for a treat - there are little bits of Adobe lying ALL OVER the system drive. Does anyone know of a solid method that will actually work to remove Adobe's residuals? Even their Flash uninstaller leaves Flashy crap behind.
  • In all of these instances Acrobat will work again, but only for the first time a user logs in. After they log out of that comptuer and back in, the configuration error pops right back up.

I'm at my wit's end on this and would seriously appreciate any ideas. Has anyone experienced anything like this before? Does anybody have some more options we can try out?

Thank you all so much for reading,

Jake

Hi,

I'm deploying Acrobat XI via SCCM in unattended mode.

MST has been created with all settings EULA, license key, etc and following language options:

in "Installation Options" (silent mode):

Application Language English (US). No other options marked.

Also, I made some change in "Direct Editor" in "Property" table. "Lang list" has been changed to "en_US".

Installation and register works perfect on all "English" systems (by meaning English, it is location in OS). But on all non-English systems after installation following error occurs:

Of course no need to know norwegian to understand that this is something wrong with license key or installation itself. So started googling and this article found:

Error "Language mismatch between entered serial number and Acrobat launch language" | Windows

But what is strange, default language is English. Checked this in Acrobat option and in Modify option.

To clarify, I want to deploy Acrobat XI Std do different locations over the word with English language as default.

How to solve this issue?  

Dear Community,

wondering how to get rid of that registration popup when starting Adobe Acrobat Pro XI (11.0.5) on Citrix XenApp 6.5 privisioned Windwos 2008 R2 server?

Anyone who can help with this? Thanks in advance.

Andrew

Hi. I work in an enterprise environment that is currently migrating to  64-bit Windows 7. The only version of Acrobat we have approved for Windows 7 is 10.1.2. We're seeing an issue with this version that causes the preview handler to not work. The preview panel in Explorer is just white and will eventually give the error "Preview handler surrogate host has stopped working."  I've tried to fix listed on http://www.pretentiousname.com/adobe_pdf_x64_fix/index.html but that registry key is already correct. Our current work around for these users to just install Reader X1 and make it the default PDF handler, but I would like to find a better solution. Is there a known issue with Acrobat 10.1.2 and 64-bit operating systems? Or is there a way to change just the default preview handler?

I have an existing .mst file for Adobe reader 11.0.03 and added it to a deployment for 11.0.04. When I try to save I get the following error: Unable to save document, MSI database Commit failed, Error Code = 1627.

Any advice is much appreciated.

Extra information: Added the customization wizard to Windows XP, Windows 7 and Server 2012 / no solution

Morning All,

Hoping someone has some experience deploying Adobe Acrobat Pro.

Here are the steps I've taken so far however when I deploy it it doesn't activate and instead runs in trial mode.

1) Downloaded the AAMEE

2) Run the AAMEE and pointed it to my CS6 Installation Media

3) Put in the key and told it I only want to install Adobe Pro

4) Finished it off and it ran successfully. It created the deployment folder and noticed it had created the Adobe Pro msi in the exceptions folder as expected.

5) Pushed out the MSI using the following command:

msiexec.exe /i AcroPro.msi EULA_ACCEPT=NO REGISTRATION_SUPPRESS=YES SUITEMODE=1 INSTALLLEVEL=101 AS_DISABLE_LEGACY_COLOR=1 IGNOREAAM=1 TRANSFORMS=en_GB.mst /qn

6) It installs perfectly fine however when I run it it still asks for the activation key!

Any ideas?

Hello,

actually I´m creating install packages with the Customization Wizard for Acrobat and Reader XI.

For Acrobat and Reader X we had some issues with viewing chinese documents and because of that we had to install the Asian Language Support in the category "Features" as shown below:

(Screen from Customization Wizard X)

Now with Customization Wizard XI this features are no longer available:

Are this features now basically integrated with XI or what do I have to do?

Thanks and regards

Daniel

We are installing acrobat pro with GP on XP systems. The install goes fine but on some users machines when they launch the program it comes back with

"Cannot use this product under a guest account". The users are admins on the system. If I uninstall acrobat pro 10 and reinstall in manually the same error happens. (note these systems had acrobat pro 9 installed, but was un-installed with the acrobat pro 10 MST)

I have a client considering a 200 user Acrobat Pro server install. What type of server resources would an install such as this require?

We have a series of installations in a lab/classroom environment where we would like to disable the autoupdate feature of Acrobat Professional 9. Currently when a new user logs in the autoupdater wil launch telling the user that there's a new update available. That's great and all except that a) most users are not admins and couldn't do the update any way, b) we use Sassafras Keyserver and updating the App with IT will cause the keyserver functionality to stop which would then make us fall out of compliance with licensing, c) IT likes to make sure that ALL users are on the same version which means that we need to control when and how updates are installed.

Is there any way to do this and then have the settings propagate to all users?

I was able to successfully create a Windows 2008 R2 SP1 Group Policy that would be able to distribute the Adobe Reader Application using the Adobe Customization Wizard XI. I tried to use the same procedure from the Adobe Acrobat Standard 11 download from the adobe licensing site and was unable to get the Group Policy to work. The error message that I am getting is...

The install of application Adobe Acrobat XI Standard 11.0 from policy  Deploy Adobe Acrobat 11 failed. The error was : %%1603

This is the procedure that I created for deployment of Adobe Acrobat XI using Group Policy.

How to create a group policy deployment of Adobe Acrobat XI

Overview:

This procedure covers the steps needed to create a group policy that will deploy the Adobe Acrobat installation.

Requirements

•    Windows 2008 Group Policy

•    Adobe Acrobat Customization Wizard

     o    ftp://ftp.adobe.com/pub/adobe/acrobat/win/11.x/11.0.00/misc/CustWiz11000_en_US.exe

•    Adobe Acrobat XI (Version 11)

     o    download from adobe account

Procedure:

1.    Download the Adobe Acrobat XI package.

2.    Extract the contents of the Adobe Acrobat XI package.

a.    Type msiexec.exe /a AcroStan.msi

b.    Click Next

c.    Put in the Network Location Share where everyone can extract the installation.

d.    Click Install

e.    The package will then extract to the network location as indicated above.

f.    Click Finish, once the installation has completed.

g.    Open the Adobe Customization XI Wizard, and customize the package by selecting the AcroStan.msi file. 

h.    Customize the AcroStan.MSI installation file   

i.    Default viewer of PDF files: Make Acrobat the Default PDF Viewer

ii.    Remove previous versions of Acrobat

iii.    Run Installation: Silently

iv.    If reboot is required at the end of installation: Suppress reboot

i.    Shortcuts: Remove the desktop Shortcut

j.    Online and Adobe Services: Disable Product Improvement Program: checked.

k.   Generate Transform File

i.    Click Transform > Generate Transform File

ii.   Create an Setup.Ini file in the folder of the Distribution Package.

iii.  Name the Transform File something useful like “CompanyConfigs”.

3.    Create a Group Policy to deploy the software package. It is usually best to have a group policy for each software installation package.

a.    Update the Domain Default Policy with Always install with elevated privileges. This will allow all software deployment packages to install. 

i.    Computer Configuration > Policies > Windows Settings > Administrative Templates > Windows Components > Windows Installer > Always install with elevated privileges : Enabled.

b.  Create a Group Policy to enable Windows 7 Verbose Mode

i.    Computer Configuration > Policies > Administrative Templates > System > Verbose vs normal status messages : Enabled.

c.    Create a Group Policy for the Software Installation

i.     Computer Configuration > Policies > Software Settings

ii.    Right click and select New > Package

iii.   Click the AcroRead.msi

iv.   Click Advanced

v.    Click the Modifications Tab and click Add

vi.   Optional: Click the Uninstall this application when it falls out of the scope of management.

Note: This setting can be used to uninstall the application if the group policy ever changes in that the application should be removed.

vii.    The package is now created …

4.    Test the Client in a Virtual Machine

a.    Go to a windows client and run “gpupdate /force”.

b.    The system will then respond that it needs to restart the computer.

c.    Type Yes, and allow the computer to reboot.

d.    If Group Policy is not setup to allow for verbose messages in Windows 7 then the user will just see “Please wait…”, if verbose message is enabled the user will see “Installing Adobe Acrobat…”.

Can someone please tell me what I am missing to get the group policy deployed? It has the same permissions as the Adobe Reader folder and I have done everything exactly the same, except that Adobe Standard has the license number, and owner information included in the Transform file (.mst).

Thank you.

Hello,

now we received our first Acrobat XI License (we don´t have volume licenses).

I built a software package and did some changes to the settings with the customization wizard (without license key).

(Package was built with Empirum Workplace Automation)

After my first test runs I encounterd a little problem.

Before Acrobat opens in trial mode, you have to login with an Adobe ID and I´m not able to enter a license key.

Is it possible to bypass the ID login so I can enter a license key after the installation?

Thank you,

Christopher

silent install for adobe reader version 110003