I've recently started working with Adobe Customization Wizard X.

I've got Adobe Reader X customized and it's already installed all computers. Now, I'm working on customizing Adobe Acrobat X. During the customization, I only have the following 2 options:

1. Installer will decide which product will be the default

2. Make Acrobat the default PDF viewer

Choosing the 1st option, makes Acrobat as the default PDF viewer. In other words, I don't get an option to keep Adobe Reader X as the default on the existing computer.

Found a blog in Adobe site which suggests running Adobe Reader installation again after Acrobat is installed. Although it works, it just isn't a good solution (my opinion).

http://blogs.adobe.com/pdfitmatters/2011/03/installing-acrobat-x-and-reader-x-on-the-same- machine.html

Can you advise what're the registry setting that I can set during the Acrobat X customization so that it doesn't become the default PDF viewer.

Regards,

Parvez

Message was edited by: Parvez Akkas Included the hyperlink to the blog that was mentioned

I am having trouble with a new installation for one of our staff.  I recently installed Adobe Acrobat Pro DC, but it kept requesting a login.  I contacted Adobe, and was given instruction to use a specific download package, then during the install to skip the section where it requested a login.  I was also directed to an Adobe uninstaller utility.  I performed these steps and it was ok initially, but a week later the user contacted me that he was unable to use the product as it kept asking for a login.

So, I am looking for some suggestions to fix this issue.  I have a single user who will be stationary at his computer, so I don't desire to any login features.

Also, I would like to know if there's a way to back up custom settings.  The user has already customized the product to his liking and I am wonder if there is a folder or some specific file I can back up in the event I need to re-install.

Thanks!

Hi, we deploy all our applications on the computer of our college with FusionInventory agent. So I've created a installation paquet for Adobe Acrobat DC for Mac computers with

hdiutil mount

and

install -package

but when this is done, how can we set the serial number automatically?

Hi,

i have problems with the customization wizard DC. I try to deploy Adobe Acrobat Reader 2015 and Acrobat 2015 Pro (both classic track -> thatswhy 2015 is right, or?).

Because i did not find an CW for 2015 I used DC instead... maybe thats the problem - i dont know...

I try to set Security -> Protected View -> Files from potentially unsafe locations but i did not work neither with Reader nor Pro version, its always "off" after installation and opening the application as default user. Was not a problem when we customized version 11 with the CW for 11.

Because it was a recommendation i already uninstalled CW for 11 and try to edit/add some registry settings manually or with the CW is not the way it should be.

Anybody got a clue on that?

Thanks Sascha

Hello everyone,

We have a RDS 2012 R2 environment for our users and I have recently installed Acrobat Standard DC on to our host servers. These servers also have Reader DC installed on them.

We have restricted access to Acrobat to two users by editing permissions on the exe as they are the only ones that require access to the application.

Since the installation of Acrobat, any PDFs being opened from Internet Explorer 11 are opening up in Acrobat and telling users that they need to accept the user agreement before they can open their PDFs, which they cannot accept as they have been denied access to Acrobat. I have checked out the default application for individual users as well as myself and it is set to Reader but the PDFs still persist in opening in Acrobat. These PDFs are being accessed through our local intranet which is on SharePoint 2013.

So really my question is, is there a way to force PDFs to open in Reader rather than Acrobat other than through Default Programs? Any help would be greatly appreciated.

Thank you.

I originally posted this in the regular installation problems section, but it more properly belongs here ....

We are currently (finally) upgrading our enterprise workstations to AAProX from AAPro9. However, I am having a problem with the actual upgrade process.

We are using SCCM to deploy to our workstations and it is working fine for new installations to machines with no pre-existing version of Acrobat, using the following command line:

start /wait msiexec.exe /i acropro.msi /qn TRANSFORMS=acropro.mst REBOOT=REALLYSUPPRESS

The .mst contains all the required customizations and the /qn switch allows the installation to complete without needing to close any MS Office apps or Internet Explorer. The REBOOT property, well, really suppresses.

Here is the problem: if a workstation has AAP9 installed, the upgrade will work just fine as long as there are no MS Office apps or Internet Explorer running. However, if any of these MS applications are open and running, the upgrade fails. It seems that, even though the installer can handle open applications to install the new AAPX, the part that handles the removal of the earlier version of AAP cannot deal with open MS apps and fails.

I've spent a lot of time searching and tried a couple of things, as follows, but with no resolution:

- separate command line for removal of AAP9

start /wait msiexec.exe /x {AC76BA86-1033-F400-7760-000000000004} /qn REBOOT=REALLYSUPPRESS

- added properties to both separate command lines to attempt to suppress the user interface for the application pop-ups (as suggested other sites)

start /wait msiexec.exe /x {AC76BA86-1033-F400-7760-000000000004} /qn UIMODE="NO" REBOOT=REALLYSUPPRESS

start /wait msiexec.exe /i acropro.msi /qn UIMODE="NO" TRANSFORMS=acropro.mst REBOOT=REALLYSUPPRESS

- I found the UPGRADINGPRODUCTCODE  Property on another Adobe forum page, but it didn't perform as it was suggested it would.

start /wait msiexec.exe /x {AC76BA86-1033-F400-7760-000000000004} /qn UPGRADINGPRODUCTCODE=1 REBOOT=REALLYSUPPRESS

start /wait msiexec.exe /i acropro.msi /qn UPGRADINGPRODUCTCODE=1 TRANSFORMS=acropro.mst REBOOT=REALLYSUPPRESS

I've looked at the Direct Edit section in the Customization tool for the different 'Ignore' actions, but I don't really understand what they would actually do, so I backed away from that for now, in hopes that someone has some magic beans to offer here. Ideally there is a property or a quick custom action that can be added to the .mst file. We have about 300 installs to upgrade, so I would rather not have to beg or plead or force close all of the different MS processes for that many users.

I've also run the Acorbat Cleaner tool, which works fine but requires a machine restart before the installation of AAPX. I'm really trying to make this work without having to intrude on the users' work day. After hours could work, but forced restarts when they aren't there could cause data loss and users hate IT enough already.   Would really like to make it clean.

So, I need some in terms of how to get AAP9 to uninstall silently without having to close the open apps, if it's possible at all. Many thanks in advance for any help.

Any light at the end of this tunnel would be most appreciated.

Trying to follow same exact steps to update Acrobat Standard DC that I've used with Acrobat Standard X and not having success. Was hoping someone could weigh in, tell me what I'm doing wrong.

I've downloaded the "base" installer (Acrobat_2015_Web_WWMUI.exe) from the Adobe Licensing website. I extract it, and am left with bunch of different files, including the AcroPro.msi file, which is version 15.006.30033 according to Orca and the Adobe Customization Wizard.

I then downloaded the latest quarterly patch (Classic Track - Acrobat2015Upd1500630094.msp) from the Adobe Downloads site.

From a command prompt, I ran the following:

msiexec /a d:\adobe\acropro.msi /update Acrobat2015Upd1500630094.msp

After a minute or so the update completes. I check the version of the AcroPro.msi file and it now reports 15.006.30094.

I deploy using Group Policy, but here is where the installation fails. There is an error message in the Windows Application log stating, "Product: Adobe Acrobat DC -- Error 1334.The file 'dropboxstorage.api' cannot be installed because the file cannot be found in cabinet file 'Data1.cab'. This could indicate a network error, an error reading from the CD-ROM, or a problem with this package."

I remember a while back having this problem (missing files in the Data1.cab) and it being the result of my trying to apply the quarterly patch to an already patched MSI, rather than applying the quarterly patch to the base MSI file. But as far as I can tell, that's not happening here - I'm applying the patch to the base MSI.

Thoughts?

Hi

My company has currently set new UAC security settings but we have an issue where we are not able to update Adobe products because UAC stops it, UAC also does not prompt for elevation it just out right blocks updates.

We really need a way to either allow the updater to run/install past the UAC restrictions OR find a way to distribute adobe updates via WSUS if it's possible

Thanks

Hi,

We have Acrobat XI 11.0.03 installed on 3 terminal servers here.

One of them suddently stopped working, the process PDapp.exe crash with the following message everytime that acrobat is started.

____________________________________________

Application Error 1000 :

Faulting application name: PDApp.exe, version: 9.0.0.263, time stamp: 0x56e11428

Faulting module name: KERNELBASE.dll, version: 6.1.7601.23418, time stamp: 0x5708a7e4

Exception code: 0x40010006

Fault offset: 0x0000c54f

Faulting process id: 0x1958

Faulting application start time: 0x01d1d06b8e6fd964

Faulting application path: C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\core\PDApp.exe

Faulting module path: C:\Windows\syswow64\KERNELBASE.dll

Report Id: cdc17154-3c5e-11e6-a6b7-0050569ce73a

____________________________________________

So Ive installed the update to Acrobat XI 11.0.16 with no success.

Installed the Application manager 10.0.  Performed multiple reboot and a repair with no luck.

Also disabled the AV (we use bitdefender)

What are my next steps ?

Thanks

We are about to deploy Adobe Reader DC in an enterprise environment where none of the users has local admin rights on their desktops.  Updating and patching typically requires that users are local administrators on their PC, but that is not allowed in this corporate environment.  If set to install updates automatically, do you know if Adobe Reader DC updates & patches will get installed on these computers?  If not, is there any other way to get these updates installed, either by using an Adobe tool or otherwise a 3rd party solution?

How do I disable USAGE INFORMATION in the .msi? I have used the Wizard to turn off all online services but after I install it its not there under Preferences. It somehow reappears after I launch Reader DC a few times, the USAGE INFORMATION returns. Anyone know how to remove this in the Wizard so that it doesn't report the usage back to Adobe? I want this featured to be turned off at the time of install and not have to change this setting after install.

Thanks!

My company uses a web proxy and firewall. There is a ton of documentation for creative cloud products and making them work by whitelisting urls for a web proxy, but I cant seem to find a definitive list for DC/Acrobat. The closest thing I could find is this, from this link.

Introduction — Enterprise Administration Guide

May 10, 2016http://www.adobe.com/devnet-docs/acrobatetk/tools/AdminGuide/index.html#may-10-2016

• UI and feature updates.
• See also the Release Notes

The following list contains changes to the enterprise-related features and documentation:

• Support for VMware Horizon server for streaming to Windows machines via VDI.
• Added this enterprise-specific What’s New section.
• Added virtualization overview section with licensing support details.
• Added SWID collection scripts.
• Added GUID definitions for DC.
• Added new network endpoint details:

  • ardownload.adobe.com
  • armmf.adobe.com
  • trustlist.adobe.com
  • crl.adobe.com/cds.crl
  • ans.oobesaas.adobe.com/ans/v1/sms
  • armmf.adobe.com/onboarding/smskill.txt

We are not deploying this software via management tools, we are sending users the invite email and installing from the links included. We were able to get CC to talk through our network, but Acrobat DC still hangs during installation and calls an http error.

The following error is produced in Acrobat when trying to click version history documents in SharePoint 2010. "The URL you have provided could not be reached. Please verify that the URL is correct and that the network location is reachable." The revision of the document is reachable, but through typical HTTP via a web browser...but not through the SharePoint <==> Acrobat X Pro COM object magic that works fine for currently checked out documents. Please see inserted image. Thoughts on a fix?

We have a piece of main software from a vendor that can only user a few older versions of reader or DC. I'm able to get the 11.0.10 exe and deploy it via a batch file, but I'm curious as to the MUI files. will the update files deploy the same way? I need to get to 11.0.18. any help is greatly appreciated!

I am upgrading reader on a terminal server. I don't want the 'Acrobat Security Settings' dialog box popping up asking to import settings the first time each user opens a signature enabled pdf. Is there a way to avoid this?

Hello

I am trying to update our deployment of Acrobat Pro Extended 9.0.0 to the latest patch, 9.1.3.

We are not deploying the updates via Group Policy, as our deployment of Acrobat Pro is "on demand", therefore I initially wish to update the administrative installation point.

I feel it important to point out that our software was downloaded from the Adobe Licensing site, and is not copied off any CD/DVD media.

My basic process here is:

Download the patch files for Acrobat Pro Extended for Windows, from Adobe:

• AcroProExUpd910_all_incr.msp (no longer easily found on Update site as downloadable at the time of this post)
• AcrobatUpd911_all_incr.msp
• AcrobatUpd912_all_incr.msp
• AcrobatUpd913_all_incr.msp

Of which, based on the article at http://kb2.adobe.com/cps/498/cpsid_49880.html I understand that:

• 9.1.0 is a quarterly update
• 9.1.1 is a security update
• 9.1.2 is a quarterly update
• 9.1.3 is a security update (assumed, as it came out in the wake of current security fixes)

Therefore, I think I need to update my AIP to 9.1.0, then to 9.1.2 (acceptable according to the release notes for this patch) and then to 9.1.3, thus completing my task.

My problem comes from running the patches on the AIP.  Normally I use a customised installation, but to rule that out, I am ONLY using the downloaded software - no local customisations applied using the Adobe Customisation Wizard.

Patching the 9.0.0 version to 9.1.0 using msiexec /a Acro3D.msi /p AcroProExUpd910_all_incr.mspWORKS!  Setup completes, no errors.

Patching the 9.1.0 version to 9.1.2 using msiexec /a Acro3D.msi /p AcrobatUpd912_all_incr.mspFAILS!  Setup reports a missing file in the Data1.cab, interop.adobepdfmakerx.dll.  Google search reveals unlikely sources to download this missing file.

Patching cannot continue, as 9.1.2 is a pre-requisite to 9.1.3.  I have the same problem with applying 9.1.1, though the above KB article made me ignore trying to get that to work.

Does anyone have any advice where I am going wrong?

Thanks!

UPDATE:

After more digging around, it seems that the 9.1.x updates are only for Pro and Standard, whereas the 9.1 update is explicitally for the Pro Extended product.

All 4 patches will patch an "installed" version of the Acrobat Professional Extended product, however the 9.1.2 update will not patch the administrative installation point, presumably because of the different version (Pro or Standard patch, not Pro Extended patch), resulting in the error of the missing file.

The Adobe Security Bulletin clearly says the patches are available for Standard, Professional and Extended, yet the patches dont seem to work!  This is just nuts!

Hi, I setup a group policy to install Adobe Reader 11.10 when people turn on their PCs.

To update those installations to Adobe Reader DC what should I do?

Do I setup a new group policy for Adobe Reader DC, or do I add an MSI to the existing group policy?

Many Thanks    

I work in an enterprise environment that supports around 1200 computers.  I have about 80 users that have various versions of Adobe Acrobat Pro installed on their office computers.

When we upgraded our reader product to DC and deployed it, all of the computers with Acrobat Pro installed had their default viewer changed from Acrobat Pro to Reader DC.  I have not had this issue with other previous versions of Adobe Reader.

I have the Adobe Customization Tool set to "Installer will decide which product will be the default."

It is my understanding that with this selection, the installer will set the default .PDF viewer to the most secure version. (of course this is going to be the new Reader DC program)

I have already found a registry change that removed the welcome screen.  Are there any other fixes, flag, switches that I can take advantage of to have the installer not change the users default viewer?

I have a lot  of users that work only with Acrobat Pro and get a bit upset when their default viewer changes.  Our technicians have to remote into the individual computers and switch the default viewer manually.  If we had to do this each time Adobe releases an update, it would not be a sufficient use of resources.  I would like more control over this.  What are my options?

Jared

My environment implemented strict UAC policies. This hinders users from Installing updates. Is it possible to centrally manage updates through WSUS. If not, are there tools to manage Adobe Updates centrally?

The SCCM SCUP catalogs are not available for the DC products. When can we expect to see them? Thanks.