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AcrobatUpd11009.msp patch cannot be installed

September 17, 2014, 1:23 pm
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Hello all,

 

Another month, another Adobe patching headache! So I have read the Enterprise Administration guide many times, and I have been deploying and patching Adobe Flash,Reader and Acrobat for years now. Usually it goes smoothly, but eventually I always run into an issue. This time my problem is this:

  • Last month, I created a new Acrobat XI AIP from the bas 11.0 media. I patched this AIP to 11.0.07 (quarterly)
  • I then installed Acrobat on many clients using the command line option 'PATCH=AcrobatSecUpd11008.msp' to "chain" the OOC patch into my install, without actually applying the OOC to my AIP.
  • Today, when I try to apply the AcrobatUpd11009.msp to these same clients, I am getting the error in the log file:  "PATCH SEQUENCER: minor upgrade patch \\server\share\AcrobatUpd11009.msp is not applicable."
    • And error in GUI: "The upgrade cannot be installed by the Windows Installer service because the program to be upgraded may be missing, or the upgrade may update a different version of the program. Verify that the program to be upgraded exists on your computer and that you have the correct upgrade".

 

Can someone out there tell me what I did wrong here? I believe I can uninstall 11.0.08 then run a full install of 11.0.09 from a new AIP, but that seems unnecessary.

 

Thanks in advance!

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Adobe Reader DC All Language Serial No License in a Corperate Environment.

April 13, 2015, 7:59 am
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hi Guys.

 

With regards to a Adobe Reader Corperate Distribution agreement and installing Adobe reader across the LAN.

According to the help files on the "multi language" Help part of the Reader DC Customization wizard it says that a "multi/all language  Serial number can be purchased" for MUI installs,

 

Does anyone know how much this is and where one can be purchased from ?

 

Thanks

 

Jason,

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upgrade of Adobe Reader 10.1.0 to 10.1.3 using SCCM

June 5, 2012, 5:18 am
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Hi Team,

 

We want to roll out Adobe Reader 10.1.0 to 10.1.3 using SCCM, gone through many forums still get confusing. please let me know what is best pracitce to upgrade 10.1.0 to 10.1.3 using simpliest way..

 

Thanks in Advance.

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Can ANYONE please tell me what the 'ESD' means for Acrobat XI Pro Win ESD? What is the difference between 'Acrobat XI Pro' and 'Acrobat XI Pro Win ESD'?

February 4, 2016, 7:35 am
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Can ANYONE please tell me what the  'ESD'  means for Acrobat XI Pro Win ESD? What is the difference between  'Acrobat XI Pro'  and  'Acrobat XI Pro Win ESD'?

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When launching Acrobat Pro DC on a second computer the customer tries to sign in with her enterprise ID and gets an 'Access Denied - You do not have access to this service' error.

January 16, 2017, 4:34 pm
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I have removed and re-installed the application and get the same error. PC is running Windows 7 Enterprise 64Bit.

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Disable select your color theme window at the startup

February 5, 2017, 8:24 pm
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Can anyone tell how to disable "Select your colour theme window at the startup"

2017-02-06_5-08-17.png

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How to Integrate Adobe Updates and Microsoft WSUS

September 29, 2015, 1:26 am
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My environment implemented strict UAC policies. This hinders users from Installing updates. Is it possible to centrally manage updates through WSUS. If not, are there tools to manage Adobe Updates centrally?

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Acrobat DC doesn't work with FileMaker after Windows and Adobe updates

January 19, 2017, 10:45 am
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We are using Acrobat Pro DC on several computers in our company (both Windows 7 and 10).  We also use FileMaker (versions 14 and 15) which has container fields that we place pdf files into.  FileMaker displays the pdfs in the container fields using a combination of Internet Explorer and the default pdf viewer (Acrobat in our case).  Last week after the Windows and Adobe updates we started getting this error:

 

"There is a problem with Adobe Acrobat/Reader.  If it is running please exit and try again (9:9)."

 

and FileMaker crashes after hitting OK in the error message box. 

 

I fixed a Windows 7 PC by disabling the Adobe Reader add-on in Internet Explorer.  However, the Adobe Reader add-on does not show up in any of the Add-on lists when I go to Manage Add-Ons in Internet Explorer 11 on a Windows 10 PC.  I uninstalled Acrobat, ran a registry cleaner, then reinstalled an older version of Acrobat DC and the pdfs in container fields show up in FileMaker until Acrobat updates and the error message comes back.

 

I contacted FileMaker tech support and they said it sounded like an Adobe issue, so they weren't much help.

 

Has anyone else had this FileMaker / Adobe issue?  It sounds similar to the problems described in another thread https://forums.adobe.com/thread/2221850

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Where can I purchase multiple XI licenses? No one wants to use DC...

February 10, 2017, 7:51 am
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My users do not wish to use DC - where can I purchase XII licenses in bulk?

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I bought a copy of Adobe Acrobat XI Pro and was unable to download on my laptop. Need instructions on how to proceed.

February 6, 2017, 7:05 pm
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I bought a copy of Adobe Acrobat XI Pro and was unable to download on my laptop.  Need instructions on how to proceed.

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Trusted Certificate Pop-up in Reader XI

March 27, 2013, 10:10 am
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I deployed Adobe Reader XI for Windows7 with Group Policy and the Customization Wizard.  

 

I notice an Adobe Reader Security pop up when I launch Reader.   Trusted certificates from your previous version of Adobe Reader were found.  Would you like to import them?... 

 

Is there anything I can do to the trasform file to not display this message to my users?   Not sure if it matters if they Import or Use Default is selected.

 

Our eviroment will be mixed with Reader XI and Acrobat 9 and X.

 

Thanks!Adobe Reader Certs.JPG

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Adobe Acrobat Pro DC

January 27, 2017, 11:23 am
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I ordered 4 licenses over the phone with Adobe in December.  I received an email with the 4 licenses/serial numbers in it.  I have downloaded 3 of the licenses.  The 4th license after downloading (when it decides to download) keeps asking for a sign in/log in.  We do not sign in to each Adobe download.  We should just be able to open Adobe and look at documents.  My IT company has tried several times to fix this.  Is it possible that the serial number I have is "bad"?  Do I need a new one?

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PDapp.exe Crash with Acrobat XI on a terminal server

June 27, 2016, 5:45 am
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Hi,

 

We have Acrobat XI 11.0.03 installed on 3 terminal servers here.

 

One of them suddently stopped working, the process PDapp.exe crash with the following message everytime that acrobat is started.

 

____________________________________________

Application Error 1000 :

 

Faulting application name: PDApp.exe, version: 9.0.0.263, time stamp: 0x56e11428

Faulting module name: KERNELBASE.dll, version: 6.1.7601.23418, time stamp: 0x5708a7e4

Exception code: 0x40010006

Fault offset: 0x0000c54f

Faulting process id: 0x1958

Faulting application start time: 0x01d1d06b8e6fd964

Faulting application path: C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\core\PDApp.exe

Faulting module path: C:\Windows\syswow64\KERNELBASE.dll

Report Id: cdc17154-3c5e-11e6-a6b7-0050569ce73a

 

____________________________________________

 

So Ive installed the update to Acrobat XI 11.0.16 with no success.

 

Installed the Application manager 10.0.  Performed multiple reboot and a repair with no luck.

 

Also disabled the AV (we use bitdefender)

 

What are my next steps ?

 

Thanks

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Adobe Reader DC All Language Serial No License in a Corperate Environment.

April 13, 2015, 7:59 am
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hi Guys.

 

With regards to a Adobe Reader Corperate Distribution agreement and installing Adobe reader across the LAN.

According to the help files on the "multi language" Help part of the Reader DC Customization wizard it says that a "multi/all language  Serial number can be purchased" for MUI installs,

 

Does anyone know how much this is and where one can be purchased from ?

 

Thanks

 

Jason,

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How do I disable USAGE INFORMATION in the .msi - READER DC

April 14, 2015, 5:54 am
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How do I disable USAGE INFORMATION in the .msi? I have used the Wizard to turn off all online services but after I install it its not there under Preferences. It somehow reappears after I launch Reader DC a few times, the USAGE INFORMATION returns. Anyone know how to remove this in the Wizard so that it doesn't report the usage back to Adobe? I want this featured to be turned off at the time of install and not have to change this setting after install.

 

Thanks!

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I bought a copy of Adobe Acrobat XI Pro and was unable to download on my laptop. Need instructions on how to proceed.

February 6, 2017, 7:05 pm
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I bought a copy of Adobe Acrobat XI Pro and was unable to download on my laptop.  Need instructions on how to proceed.

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How to update or patch Adobe Reader DC without local admin rights

June 10, 2015, 10:58 am
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We are about to deploy Adobe Reader DC in an enterprise environment where none of the users has local admin rights on their desktops.  Updating and patching typically requires that users are local administrators on their PC, but that is not allowed in this corporate environment.  If set to install updates automatically, do you know if Adobe Reader DC updates & patches will get installed on these computers?  If not, is there any other way to get these updates installed, either by using an Adobe tool or otherwise a 3rd party solution?

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Problem with the Enterprise version of Adobe Reader 10.1.3

April 11, 2012, 8:41 am
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I tried deploying the 10.1.3 in the way I successfully deployed 1.1 and 1.2, but kept getting errors about a transform on install. I tried installing the patched MSI without any transforms, but still got the error. Then I tried running the download straight from the enterprise distribution link, but that didn't work either, even on a computer without Adobe Reader installed.

 

I think there might be something wrong with the enterprise distribution.

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Trusted Certificate Pop-up in Reader XI

March 27, 2013, 10:10 am
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I deployed Adobe Reader XI for Windows7 with Group Policy and the Customization Wizard.  

 

I notice an Adobe Reader Security pop up when I launch Reader.   Trusted certificates from your previous version of Adobe Reader were found.  Would you like to import them?... 

 

Is there anything I can do to the trasform file to not display this message to my users?   Not sure if it matters if they Import or Use Default is selected.

 

Our eviroment will be mixed with Reader XI and Acrobat 9 and X.

 

Thanks!Adobe Reader Certs.JPG

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How can I hide paid tools?

April 15, 2015, 3:11 am
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Hi everybody,

 

I need to deploy Adobe Acrobat Reader DC on thousands of computers in the school.

 

I do not want users to have access to tools that are not free. For example, when I try the tool "Export PDF" he sent me to a webpage and offers me to buy the full version.

 

This will generate a lot of helpdesk ticket. I am sure you will understand the issues.

 

I have tried the solution I have find here: DC Tools Customization but it seems not working. For instance, I imported the followings registry settings without success, the tools remains available:


********************************************* START OF THE REG FILE *********************************************

[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Acrobat Reader\DC\FeatureLockDown\AcroApp\cDisabled]

"a2"="EditPDFRdrApp"

"a3"="CommentApp"

"a4"="FillSignApp"

"a5"="CollectSignaturesApp"

"a6"="SendAppFull"

"a0"="EPDFApp"

"a1"="CPDFApp"

 

[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Acrobat Reader\DC\FeatureLockDown\AcroApp\cFavorites]

"a2"="EditPDFRdrApp"

"a3"="CommentApp"

"a4"="FillSignApp"

"a5"="CollectSignaturesApp"

"a6"="SendAppFull"

"a0"="EPDFApp"

"a1"="CPDFApp"

********************************************* END OF THE REG FILE *********************************************

 

Any help will be very appreciated.

 

Many thanks in advance,

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