Recently installed Adobe Acrobat Pro DC for a client and they are reporting that it is unable to print. Restarting the computer will allow them to print for a time but then it will stop printing again. Found that ending the splwow64.exe process and closing all Adobe Pro windows then opening PDFs will have the same result as restarting. User is on Windows 7 Pro x64. User is able to print from other programs while unable to print from Acrobat Pro. Any ideas on a permanent solution?

Hello,

I am trying to create an installer for Adobe Acrobat 11 Pro. I have used the customization wizard to create a transform file for the install and specified it to be silent. However, it appears that windows are still opening in the background when the installer runs, which causes my department's automated installer service to close out of the install thinking the installer is "broken."

The windows appear to be "Moving ____ to recycle bin" messages, meaning the Acrobat MSI is moving the setup files rather than deleting them completely.

Is there a way to change this behavior in order to make the installer delete the files instead of moving them?

The command is currently:

if exist [file generated to determine if a prior uninstall was sucessful] (msiexec /i "[PATH]Adobe Acrobat Pro\Adobe Acrobat 11 Pro\AcroPro.msi" /qn CLIENTUILEVEL=0 TRANSFORMS=[PATH]\Adobe Acrobat Pro\Adobe Acrobat 11 Pro\AcroPro.mst" /l*v "[PATH]\adobe.log")

Any help is appreciated.

Thanks,

Drew

Hi,

I followed the instructions on
https://www.adobe.com/devnet-docs/acrobatetk/tools/AdminGuide/appvacrobatDC.html and created app-v5 package for Acrobat
DC

https://www.adobe.com/devnet-docs/acrobatetk/tools/AdminGuide/appvacrobatDC.html

But,after the package is published globally, on clicking“Adobe Acrobat DC” shortcut below error appears

"The application was unable to start correctly (0xc0000142). Click OK to close the application."

Eventvwr MSG is:

The virtual application 'C:\ProgramData\App-V\2D7F7D2A-8A70-4159-B4B6-6AF3709F009C\7767094D-E452-4772-8B38-E6C651 0221F0\Root\Acrobat\acrodist.exe' could not be started because the App-V Subsystem 'Virtual Filesystem' could not be initialized. {error: 0x74300E0A-0x20006}

The NTFS setting for 8.3 Short name creation is enabled in my both App-V5.1 sequencer and APP-V 5.1 Client machines

Environment:

Office 2016

Adobe Acrobat DC

Windows
7 Enterprise with Service Pack 1

APP-V5.1 HF2

Please help

Hello all,

Another month, another Adobe patching headache! So I have read the Enterprise Administration guide many times, and I have been deploying and patching Adobe Flash,Reader and Acrobat for years now. Usually it goes smoothly, but eventually I always run into an issue. This time my problem is this:

• Last month, I created a new Acrobat XI AIP from the bas 11.0 media. I patched this AIP to 11.0.07 (quarterly)
• I then installed Acrobat on many clients using the command line option 'PATCH=AcrobatSecUpd11008.msp' to "chain" the OOC patch into my install, without actually applying the OOC to my AIP.
• Today, when I try to apply the AcrobatUpd11009.msp to these same clients, I am getting the error in the log file:  "PATCH SEQUENCER: minor upgrade patch \\server\share\AcrobatUpd11009.msp is not applicable."
  • And error in GUI: "The upgrade cannot be installed by the Windows Installer service because the program to be upgraded may be missing, or the upgrade may update a different version of the program. Verify that the program to be upgraded exists on your computer and that you have the correct upgrade".

Can someone out there tell me what I did wrong here? I believe I can uninstall 11.0.08 then run a full install of 11.0.09 from a new AIP, but that seems unnecessary.

Thanks in advance!

I am trying to deploy the Adobe Acrobat XI through SCCM 2012 R2. I have customized the package with Adobe Customization Wizard XI according to our requirement. In deployment package i am using msiexec /i AcroPro.msi /qn TRANSFORMS=AcroPro.mst /L*V "%temp%\example.log" command but it gets failed on client machine. Since i am running the installation in verbose mode, here is log generated in example.log file.

When i run the same command manually on client machine from elevated command prompt then Adobe Pro get installed successfully. This is what confusing me why it is not installing from SCCM. I am using Domain Admin account in SCCM for deployment so user account privileges should not be an issue.

Property(S): ERROR_PRINTER_SETUP = 0

Property(S): Radio = Verify

Property(S): DescriptionLabel = 0

Property(S): ARPPRODUCTICON = _SC_Acrobat.ico

Property(S): AdobeAcceptEULA = No

Property(S): REGIONAL_LIST = ENU

Property(S): UIMODE = YES

Property(S): DWUSINTERVAL = 30

Property(S): esif = application.sif

Property(S): BDK = 0

Property(S): PRINTERINFO2_PLOCATION = My Documents

Property(S): PRINTERINFO2_PCOMMENT = Creates Adobe PDF

Property(S): LANG_SEL_DEFAULT = ENU

Property(S): EULA_ACCEPT = YES

Property(S): CustomText = 0

Property(S): CompleteText = 0

Property(S): FileInUseProcess = 0

Property(S): edl = Asneu.dll

Property(S): ARPHELPTELEPHONE =   

Property(S): ErrorUnsupportedOS = This application cannot be installed on this operating system. Setup will now terminate. Please refer to the minimum system requirements athttp://www.adobe.com/go/acrobat_system_reqs.

Property(S): ERROR_NEWER_OVER_OLDER_ABORT = The Installer has encountered the following older Adobe product on your computer:

[BlockingProduct]

Property(S): ERROR_PRO_OVER_BASE_ABORT = The Installer requires that you uninstall [BlockingProduct] before continuing this installation, in order to avoid application conflict.  Please follow these steps:

1) Cancel this Installer

2) Go to the "Add/Remove Programs" Control Panel, located at

      Start: Settings: Control Panel

3) Highlight the product [BlockingProduct]

      and click Remove

4) Relaunch this Installer

Property(S): ERROR_OLDER_OVER_NEWER = Setup has detected that you already have a more functional product installed.  Setup will now terminate.

Property(S): IsMinIE_Message =  requires Internet Explorer 7.0 or greater.  Please visit www.microsoft.com to upgrade Internet Explorer.

Property(S): SecureCustomProperties = AS_PRINTER;AS_PRINTER_DRIVER;AS_PRINTER_DRIVER_64;UT_A3D9;UT_AP9;UT_AS9;UT_AS6;UT_AP6;UT_ APU;UT_ASU;UT_D;UT_E;UT_AP7;UT_AS7;UT_FR;UT_AS8;UT_AP8;UT_6X;UT_7X;UT_A3D8;UT_A3D7;UT_AT;U T_RDRBIG_ALL;UT_RDRMIN_ALL;DEACTIVATE;UT_D_AS;UT_D_AP;UT_D_A3D;UT_D_EL;UT_AP10;UT_AP11;UT_ AS10;UT_AS11;REPAIRSELECTED;DEFAULT_VERB;AS_HKCR_EXE;PDFSHELL_LOCALSERVER_COMMAND;PDF_DEFA ULTICON;PDF_PREVIEW_HANDERLER_DLL;PDF_PREVIEW_HANDERLER_HELPDIR;PDF_INPROCSERVER_VIEWERPS; CreatePDFMOfficeX64Registry;DeletePDFMOfficeX64Registry;RegisterPDFMOfficeX64Comp;UnRegist erPDFMOfficeX64Comp;LOTUS_INSTALLED;DELBASIDTCA;IS_CURRENT_PDFOWNER;MIN_SYSTEM;ACROBAT_APP _PATH;APPPATHS_OUTLOOK_EXE;APPPATHS_POWERPOINT_EXE;APPPATHS_WORD_EXE;APPPATHS_EXCEL_EXE;OU TLOOK_EXE;AS_OPTIMIZE_STATUS;AS_OPTIMIZE_ENABLED;HOT_FIX_XP64;AAM_SETUP_PATH_ALLUSER;WIA_D ISPLAY_NAME;ARM_COLLECT;BLOCK_APP_TIMEOUT;BLOCK_ENTRYPOINT_LOGGING;UT_D_A3DPV;UT_D_APPV;UT _D_ASPV;UT_D_ELPV;PDX_DEFAULT_PROGID;DEFAULT_PROGID;WCCHROMEEXTVER;PRESERIALIZATIONFILEPAT H;CWProvXMLFile;AS_PRINTER_XP;OWNERSHIP_STATE;PDF_INTEGRATION;ENABLE_OPTIMIZATION;DEFAULT_ PDF_PROGID;DEFAULT_CURVER_PROGID;PDF_ACROBROKER_PATH;INSTALLMAJORVERSION;DISABLE_DESKTOPSH ORTCUT_AAM_CACHED;DISABLE_DESKTOPSHORTCUT_AAM;HKLMLANGUIKEY;AAM_DESKTOPSHORTCUT_EXISTS;AAM _PROGRAMMENUENTRY_EXISTS

Property(S): ProductFamilyCode = {AC76BA86-0000-0000-0000-000000000000}

Property(S): IGNORE_INTEROP_REQS = NO

Property(S): BlockingProduct = NONE

Property(S): UpgradeTagFile = instmsiw.exe

Property(S): EulaAgreementRequirement = 0

Property(S): Eula_accept_term = 0

Property(S): ALLOW_LOCKDOWN_MEDIA = NO

Property(S): ALLOW_LOCKDOWN_BROWSE = NO

Property(S): ERROR_NO_ADMIN = You do not have sufficient privileges to run this installer.  Setup will now terminate.

Property(S): ERROR_ACROELEMENTS_INSTALLED = The installer detected that you have Acrobat Elements on your system.  You must uninstall the older version first before installing this version.

Property(S): ERROR_OLD_ACROBAT_INSTALLED = The installer detected that you have an older version of Acrobat on your system.  You must uninstall the older version first before installing this version.

Property(S): InstalledFile = 0

Property(S): ERROR_BASE_OVER_PRO = Setup has detected that you already have a more functional product installed.  Setup will now terminate.

Property(S): DEFAULT_JOBOPTION = Standard

Property(S): PENDINGOPERATION = 0

Property(S): ISVROOT_PORT_NO = 0

Property(S): ARPCOMMENTS =  

Property(S): ARPNOREPAIR = 1

Property(S): UITimeRemaining = Time remaining: {[1] min }[2] sec

Property(S): INBROWSER_HANDLER = YES

Property(S): ApplicationList = 0

Property(S): Browser_Integration = 1

Property(S): ERROR_DEFRAG_MSG = Optimizing performance ...

Property(S): DISABLE_BROWSER_INTEGRATION = NO

Property(S): RemoveFilesActionText = File:      [1]

Folder:  [9]

Property(S): IsUpgrade = 0

Property(S): NewFilesActionText = File:      [1]

Size:     [6] bytes

Folder: [9]

Property(S): REMOVE_PREVIOUS = YES

Property(S): EnablePDFMakerIntergrationDisplay = 1

Property(S): ENABLE_CACHE_FILES = YES

Property(S): ActivationUninstallType = Standard

Property(S): Error_ALMStatus_OK = The operation completed successfully.

Property(S): Error_ALMStatus_NoMemAlloc = Unable to allocate enough memory to complete the operation.

Property(S): Error_ALMStatus_Initialization = A required deactivation library has not been initialized.

Property(S): SetupCache_Of = of

Property(S): SetupCache_Installing = Installing megabyte

Property(S): SetupCache_Title = Copying Installer Files...

Property(S): RemoveOK = No

Property(S): TOOLBAR_NAME = Adobe PDF

Property(S): NewRegistryActionText = Key:    [1]

Name: [2]

Value: [3]

Property(S): JAPAN = (Japan)

Property(S): TRY_SERIALNUMBER = 1118-1001-9473-4267-5190-6699

Property(S): PRO_TB_SN = 1118-1001-9473-4267-5190-6699

Property(S): INSTALL_MODE = Retail

Property(S): OpenWith = Open with Adobe Acrobat XI

Property(S): ERROR_CANNOT_OPTIMIZE_DISK = NOTE: Installation was successful. However, because your hard drive is fragmented, this application may not be able to launch as quickly as possible.

To optimize performance, please defragment your hard drive and then repair this application under Add or Remove Programs in the Control Panel.

Please see the ReadMe file installed in your Programs Folder for more information.

Property(S): ENABLE_OPTIMIZATION = YES

Property(S): ERROR_DEFRAG_ADTEMPLATE = Completed [1]% of process

Property(S): DisallowRunFromSource = 1

Property(S): LAUNCH_APP = 1

Property(S): SUPPRESS_APP_LAUNCH = NO

Property(S): ADMIN_INSTALL = NO

Property(S): AdminProperties = ADMIN_INSTALL

Property(S): SetupCacheExport = Enterprise.mnt

Property(S): STORE_URL = http://www.adobe.com/go/Acrobat8_Standard_try_deny

Property(S): OLE_VERB_OPEN = &Open,0,2

Property(S): AcroIEHelper_Description = Adobe PDF Reader Link Helper

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Property(S): EXEC_MENU_WHITELIST = Close|GeneralInfo|Quit|FirstPage|PrevPage|NextPage|LastPage|ActualSize|FitPage|FitWidth|F itHeight|SinglePage|OneColumn|TwoPages|TwoColumns|ZoomViewIn|ZoomViewOut|ShowHideBookmarks |ShowHideThumbnails|Print|GoToPage|ZoomTo|GeneralPrefs|SaveAs|FullScreenMode|OpenOrganizer |Scan|Web2PDF:OpnURL|AcroSendMail:SendMail|Spelling:Check Spelling|PageSetup|Find|FindSearch|GoBack|GoForward|FitVisible|ShowHideArticles|ShowHideF ileAttachment|ShowHideAnnotManager|ShowHideFields|ShowHideOptCont|ShowHideModelTree|ShowHi deSignatures|InsertPages|ExtractPages|ReplacePages|DeletePages|CropPages|RotatePages|AddFi leAttachment|FindCurrentBookmark|BookmarkShowLocation|GoBackDoc|GoForwardDoc|DocHelpUserGu ide|HelpReader|rolReadPage|HandMenuItem|ZoomDragMenuItem|CollectionPreview|CollectionHome| CollectionDetails|CollectionShowRoot|&Pages|Co&ntent|&Forms|Action &Wizard|Recognize &Text|P&rotection|&Sign && Certify|Doc&ument Processing|Print Pro&duction|Ja&vaScript|&Accessibility|Analy&ze|&Annotations|D&rawing Markups|Revie&w

Property(S): PreviousFileTypesOwnerKey = Software\Adobe\PDF Owner\PreviousOwner

Property(S): Elevated = 1

Property(S): AdobeRIBSUninstallSupport = 1

Property(S): RunTimeProperties = CACHE_DIR;UPDATE_DIR;ProductName;OriginalDatabase;REMOVE;Installed;ACROBAT;INSTALLDIR;ISX _SERIALNUMBER;LOTUS_DLL_PATH;ProductCode;ProductLanguage;SUITEMODE;SourceDir;UILevel;Setup CacheExport;ALLUSERS;REINSTALLMODE;PLUG_INS;SUPPORTDIR;ProductVersion;EULA_ACCEPT;REGISTRA TION_SUPPRESS;ICONS_FOLDER;DefragResetProgress;COLOR_FILES;WindowsFolder;TempFolder;Common FilesFolder;ESIVGPU;ISX_ENCYPTEDSERIAL;A9_CACHEPCD_SAVED;DEFAULT_VERB;IS_CURRENT_PDFOWNER; ACTIVE_X;LANG_LIST_SERIAL;INSTALLMAJORVERSION;CWProvXMLFile;PRESERIALIZATIONFILEPATH;Versi onNT;VersionNT64;INSTALL_MODE;SystemFolder

Property(S): OVERSIZED_PAGES = Oversized Pages

Property(S): SMALLEST_FILE_SIZE = Smallest File Size

Property(S): HIGH_QUALITY_PRINT = High Quality Print

Property(S): PRESS_QUALITY = Press Quality

Property(S): aaa = 0

Property(S): FilesLabel = 0

Property(S): REMOVE_BLOCKING = ALL

Property(S): Dist_Unsupported_Install = Adobe PDF Creation Add-On XI cannot be installed on its own. Please initiate the installation through the product which shipped Adobe PDF Creation Add-On XI

Property(S): _IsMaintenanceDist = Reinstall

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Property(S): ReadmeHtml = Readme.htm

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Property(S): PDF_INTEGRATION = 1

Property(S): AcrobatProDefaultProgramDesc = makes your job easier every day. Quickly create PDF files or PDF Portfolios; Intuitively edit PDF files from within Acrobat or convert them to Word, Excel or PowerPoint format; Build forms in minutes with included Adobe FormsCentral desktop software; Use guided Actions to automate document preparation

Property(S): AcrobatStdDefaultProgramDesc = simplifies your everyday tasks. Easily create and share basic PDF files that can be viewed reliably on computers, tablets, and smartphones; Edit PDF files intuitively within Acrobat or convert  them to Word or Excel formats; Electronically sign documents yourself or get them signed by others

Property(S): AcroBaseLEID = V6{}AcrobatStd-AS2-Win-GM

Property(S): AcroProLEID = V6{}AcrobatPro-AS2-Win-GM

Property(S): DV = 11.0

Property(S): VC10RTFailureHeader = Visual C++ 2010 SP1 (x64) Runtime Missing

Property(S): VC10RTFailureMsg2 = You can try installing using setup.exe if not already done. Press 'Ok' to ignore and proceed anyway or 'Cancel' to stop the installation.

Property(S): REGISTRATION_SUPPRESS = NO

Property(S): MSIRESTARTMANAGERCONTROL = Disable

Property(S): BrandNameMajorVer = Adobe Acrobat XI

Property(S): DEACTIVATE = YES

Property(S): LANG_LIST_Default = cs_CZ,da_DK,de_DE,en_AE,en_IL,en_US,es_ES,fi_FI,fr_FR,fr_MA,hu_HU,it_IT,ja_JP,ko_KR,nb_NO ,nl_NL,pl_PL,pt_BR,ru_RU,sk_SK,sl_SI,sv_SE,tr_TR,uk_UA,zh_CN,zh_TW

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Property(S): WIA_Service = ServiceNotRunning

Property(S): DefragResetProgress = No

Property(S): DISABLE_SUBSCRIPTION = NO

Property(S): DEFAULT_VERB = Open

Property(S): Install_Trial = Install the trial version

Property(S): Install_Subscription = Use trial or subscription

Property(S): WCCHROMEEXTVER = 11.0.0.379

Property(S): ValueImportAction = Import Action

Property(S): DISABLE_DESKTOPSHORTCUT_AAM = 1

Property(S): VC10RTFailureMsg1 = Installing Acrobat via MSI will not install Microsoft Visual C++ 2010 SP1 (x64) runtime. Without this, some application functionality will not work.

Property(S): LOTUS_INSTALLED = NO

Property(S): EmbdUI = 1

Property(S): DOTNET64_LINK = http://www.microsoft.com/downloads/details.aspx?FamilyID=b44a0000-acf8-4fa1-affb-40e78d788 b00&displaylang=en

Property(S): HigherpDistInstalledHeader = [BrandName] - Setup

Property(S): PROGMSG_IIS_REMOVESITE = Removing web site at port %d

Property(S): PROGMSG_IIS_CREATEVROOT = Creating IIS virtual directory %s

Property(S): PROGMSG_IIS_CREATEVROOTS = Creating IIS virtual directories...

Property(S): PROGMSG_IIS_EXTRACTDONE = Extracted information for IIS virtual directories...

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Property(S): IS_SQLSERVER_USERNAME = sa

Property(S): HigherpDistInstalledBody = Setup has detected that you already have a higher version product-"Adobe PDF creation Add-On [PDIST_INSTALLED_VERSION]" installed . Setup will now terminate.

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Property(S): REMOVE_A_CURRENT = ALL

Property(S): LangListMismatchError = LANG_LIST has some locales which does not match with the locale of serial number.

So I have downloaded the most recent version of Adobe Reader 11.0.2. I extraced the contents and edited the MSI using the Adobe Customization Wizard.

My issue is this. When I install using the command msiexec /i file.msi TRANSFORMS=file.mst /qn It will install Adobe Reader 11.0.0 with all of the customizations that were created in the .mst file. Why is it not installing 11.0.2? If I run the .exe file it installs 11.0.2 but if I run the .msi file it only installs version 11.0.0. Any help would be great. Thanks.

I just stated with a new organization and we recently [successfully] deployed Adobe Acrobat X Pro (10.1.0.534).  However, we're receiving reports (from users and IT staff alike) that when launching the application, it runs for 30 seconds or so, quits then prompts the user to accept the Adobe Software License Agreement before they can actually use the application.  Having just walked into the door, I can't confirm it was packaged with the Customization Wizard, but that is looking less & less likely.

So, having deployed this to about 2000 clients, how can we go about suppressing (read: accepting) this Acrobat Software License Agreement at an enterprise level?  (We'll figure out how, I just want to know what setting needs to be in place to eliminate this prompt.)

In the past (e.g.: Acrobat 7, 8 & I think 9) we were able to suppress this via a registry like:

• reg add "HKEY_LOCAL_MACHINE\SOFTWARE\Adobe\Adobe Acrobat\VERSION\AdobeViewer" /v Registered /t REG_DWORD /d 00000002 /f >>!_BatchLog! 2>>&1
• reg add "HKEY_LOCAL_MACHINE\SOFTWARE\Adobe\Adobe Acrobat\VERSION\AdobeViewer" /v EULA /t reg_dword /d 00000001 /f >>!_BatchLog! 2>>&1
• reg add "HKEY_CURRENT_USER\Software\Adobe\Adobe Acrobat\VERSION\AdobeViewer" /v EULA /t reg_dword /d 00000001 /f >>!_BatchLog! 2>>&1

But I believe either in 9 or X (10.x) EULA changed to EULAAcceptedForBrowser and with this being a 64-bit version of Windows 7, I figured it would be in one of a few places:

1. HKEY_CURRENT_USER\Software\Adobe\Adobe Acrobat\10.0
2. HKEY_LOCAL_MACHINE\SOFTWARE\Adobe\Adobe Acrobat\10.0
3. HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Adobe\Adobe Acrobat\10.0

I'm seeing EULAAcceptedForBrowser in the AdobeViewer key in locations 1 & 3 above so I exported both AdobeViewer keys & imported it elsewhere, but its still prompting.

So, on a whim, I added the three bulleted keys above and when launched, it worked fine.  Yay!

After about 30 seconds or so, it behaves exactly as I described above: The application launches, you can work in it, but after at most 30 seconds, the application closes and launches the licensing agreement (PDApp.exe) again.  What.  The.  Heck.

So, experts out there, what are we missing?  How can we get this resolved without doing in place reinstalls or uninstalling/installing?  We have to keep user interruption and fatigue to a minimum, and another 'deployment' is just not an option.

Hello,

I am currently trying to figure out where I can find the the MSI version for the Acrobat installers. I checked on our LWS site , and seems like we are only offered the .EXE version. I also checked on the FTP site and found the one for Reader but nothing for Acrobat...I contacted  customer support didn't get anywhere. Can anyone offer any help on this?

Thanks

I am testing new package deployments of Adobe Reader DC prior to releasing it.

I have used the customization tool for Adobe Reader DC to create a MST file so its a tailored install. The only thing it seems is, I can not alter or remove is the "add account" for Microsoft Share-Point.

At this time our organization does not have Share-Point and possibly not anytime soon.

How can I remove/disable that option? I would rather not spend the administrative overhead on training end user to ignore that it exists.

Jon

Hello,

We are running into an issue with XA7.6 on PVS 7.6 and Server 2012 R2. I can key the master machine, but the provisioned targets are challenging users for the activation key. I downloaded the latest version of the Adobe Application Manager from the Using Adobe Provisioning Toolkit Enterprise Edition link and installed it. After installing the tool (no errors), the adobe_prtk.exe utility doesn't show up any where on the hard drive. I found and older version of the tool and installed that. The adobe_prtk.exe file did show up, but when I tried to run the command-line string with the key and leid to generate the prov.eml file I get an error 14. We opened a ticket with Adobe over a week ago and can't seem to get anyone to call us. When we try to talk to support we get run in circles. It is very frustrating as you might imagine and the client is livid at this point. Any help would be greatly appreciated.

adobe_prtk.exe --tool=VolumeSerialize --generate --serial="<ENTER SERIAL #HERE>" --leid="<ENTER LEID #HERE>" --regsuppress=ss --eulasuppress

Steve

Hi Folks,

I'm trying to deploy Acrobat XI Pro with Group Policy to Windows 7 64 bit desktops on our domain.

It appears the GPO installed it on my test box but Acobat launches a 'Register Your Product' splash screen when it starts.   Have I missed something in the Adobe Customization Wizard XI?   I've entered the serial number and surpressed the EULA option.

Thanks

Rice

Hi!  After installing the 11.0.16 quarterly update, I'm getting a message upon starting Acrobat 11:

"Acrobat PDFMaker add-in for PDF creation is currently disabled in one or more Office applications.  Would you like to re-enable the add-infor these applications?"

I click "Yes" and all is well, but since I'll be deploying this across an enterprise, I'd like to avoid confusion with all my users and not have this message appear.  Is there anything I can do to make that happen?  Would a reboot immediately afterward do the trick?

Thanks!

I wanted to confirm my understanding of the Reader MUI patch sequence is correct.Lets say I have a bootstrapper installation that contains the  base version 10.0.0.  My understanding is that in order to get Reader to the most current version I need to install the 10.1.0 patch and then the 10.1.3 patch. For example 10.0.0>10.1.0>10.1.3. Are these the correct patches that need to be installed to ensure Reader is fully up to date?

Windows 7, Acrobat Pro XI.

I've a number of users that are experiencing a recurring Registration Popup dialog while in Acrobat Pro XI despite selecting the never ask again option.   Is this setting held in a file someplace which may not be getting replicated as part of the users' profile?

Thanks,

We're looking to upgrade from Reader 9.x to Reader XI.  A bunch of us in IT have been running Reader X without issue for some time so we didn't anticipate any problems with XI. I tested the upgrade process on a machine with 9.x and although it worked fine, none of our add-ins worked.  I performed the following on a machine with XI with no positive results:

• Performed repair or 'modify' installations of the applications in question that load add-ins/plug-ins into Adobe
• I verified the .API files were in in the proper location
  • One plugin (caseMap) goes into reader\plug_ins
  • Another plugin (Interwoven) goes into reader\plug_ins\Interwoven
• Verified protected mode was disabled via registry
  • reg add "HKEY_USERS\DefUser\Software\Adobe\Acrobat Reader\11.0\Privileged" /v bProtectedMode /t reg_dword /d 0 /f

Again: Going from 9.x to X we don't have a problem, and usually adding the .API file is all that's necessary to get the plug-in working again.  But when going from 9.x to XI or X to XI, the plug-ins no longer work.

Has something drastically changed between X and XI that would make these add-ins cease to function?

I've reached out to the vendors & am awaiting responses.  In the mean time, is there anything I failed to check or something else I can do?

Hi there,

I would like to upgrade old acro DC version to 1501020056.

So i download exe on ftp, i extract exe with winrar, i extract program with msiexec /a AcroRead.msi

I have AcroRead.msi in my extract folder with all folders. Now if i launch msiexec /a AcroRead.msi /p AcroRdrDCUpd1501020056.msp or with the acro.msi in the extracted folders, i got the legendary : The upgrade patch cannont be installed by windows blablabla.

So what's the problem this time ? I use msi and msp they havent been extracted............... Same thing with msp from ftp......

Anybody have a solution ??

Thanks a lot

My Enterprise PC does not allow regular user to have write access to C:\ProgramData folder. I ran ProcMon and found that the error is due to an ACCESS_DENIED to CreateFile(). The process is requesting write access to a temp file in C:\ProgramData\Adobe\SLStore. Can Adobe patch the program to work with only READ access to C:\ProgramData? Or change the write access path to some folders in C:\Users\%USERNAME%\AppData?

I am using the Acrobat DC Customization Wizard to create an install package for Acrobat DC Standard and want this to uninstall any version of Reader, including Reader DC. It doesn't and the Wizard even states this, letting you know you have to use setup.exe install method in order to uninstall Reader DC, but doesn't provide directions on how to configure this. I added a command to the setup.ini - /msi REMOVE_PREVIOUS_READER=YES but this had no effect.

Using this document: Installation options — Acrobat Customization Wizard DC for Windows

(which has later information than the youtube video Adobe has posted about using the DC Customization Wizard)

Scroll to the Remove installed products listing.

Any idea how I get Reader DC to uninstall during installation of DC Standard?

Thanks, Paul

I'm attempting to use the latest Acrobat Customization Wizard CustWiz1500920069_en_US_DC.exe to create a custom transform file for an Acrobat DC Standard Classic installation.  I can successfully create a custom .MST file but it does not appear that all of the settings are being properly applied.  Specifically I have set the "Show reasons for signing" option under Digital Signature and also Disabled All Services under Online Services and Features yet Acrobat is set to save to cloud and show reasons for signing is unchecked.  I have attempted to perform the installation using Setup.exe directly as well as calling msiexec and specifying the path to the transform with the same result. 

I never had any trouble customizing Acrobat 11 or earlier versions using the wizard.  Any ideas on what might be happening would be appreciated.

Thanks

Josh

I use a WSUS Server with WPP to deploy 3rd party updates to our computers.https://wsuspackagepublisher.codeplex.com/

WSUS Server has been live and working for a year and WPP is fairly new. Anyways.... I'm trying to update Adobe Reader DC to the newest version which is 15.016.20039. The problem is that the ProductCode for the old version & the new version are the same. So I'm unable to use that.

I use the Transforms file and added a registry key to HKLM\Software\Wow6432Node\Adobe\Acrobat Reader\DC\Installer

called "Version" which is a REG_SZ with 15.0.16.20039 and that will allow me to verify which version i'm on.

Unfortunately it would appear that the Version key only gets added when the software is installed without the previous version installed. I believe this is due to the fact that the older file had a MST file that did not include this registry key. (Even though I have the MST file uninstall old versions)

Anybody else running into this issue? Any help is appreciated.