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Adobe Acrobat Auto Update not updating

January 27, 2016, 1:49 pm
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I am probably one of the few Orgs that actually WANTS Adobe Acrobat to update itself.  We have SCCM to push the initial install but we are understaffed and I don't have an issue with Acrobat auto updating.  We have the iCheck value set to 3 via a GPO preference in key HKLM\Software\Wow6432Node\Adobe\Adobe ARM\1.0\ARM.  I see that auto update and install is pre-selected in Preferences > Updater.  I also see that the scheduled task is in Windows Task Schedule and it was last run successfully a few minutes ago.  However, the Acrobat version installed is 11.0.13 when 11.0.14 came out weeks ago.  Is there a delay in the update becoming available for manual download and Adobe adding it to the Auto Update server retrieval?

 

Thanks, we have always manually rolled out updates, this is the first time we are attempting this auto update method.

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Deploy Reader DC

January 25, 2016, 12:19 pm
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I have tried to use MSIEXEC to install the AcroRead.msi via a batch file. This doesn't seem to want to install quietly without user interaction. Has anyone been able to deploy this quietly? Can someone help me out with this?

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How to remove "add account" in Reader DC

April 21, 2015, 2:11 pm
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I am testing new package deployments of Adobe Reader DC prior to releasing it.

 

I have used the customization tool for Adobe Reader DC to create a MST file so its a tailored install. The only thing it seems is, I can not alter or remove is the "add account" for Microsoft Share-Point.

 

At this time our organization does not have Share-Point and possibly not anytime soon.

 

How can I remove/disable that option? I would rather not spend the administrative overhead on training end user to ignore that it exists.

 

Jon

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Caching of Installer files for AIP Installation of Acrobat DC using transforms

May 10, 2016, 2:01 pm
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I have created an AIP on the network, and have 2 different transforms to apply to the same AIP for Acrobat Pro DC.

I have used the Acrobat Customization Wizard to create a transform, and want to cache the installer files for future updates.
The install works fine, but the only files that end up in the C:\Program Files (x86)\Adobe\Acrobat 2015\Setup Files\ directory

are a subdirectory with the GUID, an empty Transforms directory, and an 'Enterprise.mnt', but nothing else.

 

The AIP is an extracted and patched AIP.  The MST does include the setting 'Checkbox - ENABLE_CACHE_FILES - YES'

 

msiexec /i acropro.msi TRANSFORMS=AutoUpdate.mst /qr

 

Any help is appreciated!

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Adobe Acrobat XI Pro - Silent installer

March 10, 2014, 12:52 pm
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Hello,

 

I am trying to create an installer for Adobe Acrobat 11 Pro. I have used the customization wizard to create a transform file for the install and specified it to be silent. However, it appears that windows are still opening in the background when the installer runs, which causes my department's automated installer service to close out of the install thinking the installer is "broken."

 

The windows appear to be "Moving ____ to recycle bin" messages, meaning the Acrobat MSI is moving the setup files rather than deleting them completely.

 

Is there a way to change this behavior in order to make the installer delete the files instead of moving them?

 

The command is currently:

 

if exist [file generated to determine if a prior uninstall was sucessful] (msiexec /i "[PATH]Adobe Acrobat Pro\Adobe Acrobat 11 Pro\AcroPro.msi" /qn CLIENTUILEVEL=0 TRANSFORMS=[PATH]\Adobe Acrobat Pro\Adobe Acrobat 11 Pro\AcroPro.mst" /l*v "[PATH]\adobe.log")

 

Any help is appreciated.

 

Thanks,

Drew

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How do I disable the Adobe ID login popup

April 12, 2016, 1:48 am
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Hi,

 

Im installing Acrobat Standard DC in our Citrix environment. I managed to create a prov.xml file and thats placed on the imaged server.

 

Everythign seems to work fine, except for one thing. We dont want our employees connecting to Cloud solutions and Sharepoint I disabled all these setting with Registry settings.

These options are no longer available on the start screen, and in any of the menus.

After about 30 second of having Acrobat open Im getting a "sign in with your Adobe ID" popup, which is driving me nuts.


Is there any possibillity to disable that splash screen?


Ive found a solution here:

Disable Adobe Sign-in - Acrobat DC - Super User

but since we dont use packaging for installing, this isnt a viable solution for me.

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Customization Wizard DC

June 24, 2015, 11:44 am
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Hi,

 

i have problems with the customization wizard DC. I try to deploy Adobe Acrobat Reader 2015 and Acrobat 2015 Pro (both classic track -> thatswhy 2015 is right, or?).

Because i did not find an CW for 2015 I used DC instead... maybe thats the problem - i dont know...

 

I try to set Security -> Protected View -> Files from potentially unsafe locations but i did not work neither with Reader nor Pro version, its always "off" after installation and opening the application as default user. Was not a problem when we customized version 11 with the CW for 11.

 

Because it was a recommendation i already uninstalled CW for 11 and try to edit/add some registry settings manually or with the CW is not the way it should be.

 

Anybody got a clue on that?

 

Thanks Sascha

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Deploying Adobe Acrobat Pro XI in a VDI environment

June 10, 2014, 12:39 pm
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In our VDI environment (using VMware Horizon View 5.3), we are using a Windows 8.1 base image (Parent VM) with Adobe Acrobat Pro XI installed on it (signed-in and registered). We then deploy new instances (Linked-Clones) of Windows 8.1

using this base. When userA logs into any desktops we have deployed from this Windows 8.1 base image, they get prompted to license the software: 1) Sign in and 2) Provide serial number.

Even though UserA licenses the software properly on DesktopA, they get prompted for the same licensing information on DesktopB and so on.

 

I have tried to virtualize the application using VMware View ThinApp. Same issue.

 

What is the proper way to distribute the application to multiple systems/users without running into this licensing loop?

 

I have read this post, but no luck: Packaging Adobe Acrobat XI Pro - Bug after installation

 

Thanks.

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No Adobe PDF add-on in IE 8/9 after deployment

January 28, 2013, 12:06 am
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I beg your pardon if this "after deployment" question is posted in the wrong forum.
I really need some help with this one.. What am I missing here?

 

In Acrobat Pro 11.0.01 you configure display PDF in browser (yes/no) by enabling or disabling a add-on in the browser. I want my end users to be able to select how they wish to view PDF:s. According to http://helpx.adobe.com/acrobat/using/display-pdf-browser-acrobat-xi.html there should be a add-on called "Adobe PDF Reader".

 

This add-on is missing on all my deployments so far!

 

For troubleshooting purposes I have replicated my problems when I install the product from original media without my transform and the results are the same. Am I missing some setting in the Customization Toolkit Wizard in order for the add-on to be installed properly?


On two completely clean and fully patched machines (XP x86 and Win 7 x64, english OS) I install Acrobat Pro 11.0 (english) and apply 11.0.01 patch.
In IE I select Tools -> Manage add-ons -> Show: All add-ons.

 

Adobe Acrobat Create PDF from Selection
Adobe Acrobat Create PDF Toolbar Helper
Adobe PDF Link Helper
Adobe Acrobat Create PDF Toolbar

There is no "Adobe PDF Reader", yet PDF:s are displayed in IE.

If I disable the four add-ons above, PDF is still displayed in IE.
If I launch IE in safe mode without add-ons ("C:\Program Files (x86)\Internet Explorer\iexplore.exe"  -extoff), PDF is still displayed in IE.
I terminate all visible Adobe processes (Acrotray, ARM for instance), PDF is still displayed inline in IE.

 

C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroPDF.dll is installed, if I rename this dll (using a SYSTEM account) PDF is displayed in Acrobat Pro XI.

 

How do I/end users control if PDF are to be displayed inline in IE or not *after deployment*??

 

(In Firefox everything works as expected and I can enable or disable the Adobe Acrobat plugin to control how PDF:s are displayed)

 

Regards

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How to install Acrobat DC without any cloud features or signin?

April 22, 2015, 3:13 pm
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HI all,

My org has about 200 Acrobat XI installs currently. We are now forced to order Acrobat DC. I need to disable all cloud services and ensure the users are never prompted for login/Adobe ID.

 

I created my transform through the Customization tool and chose "disable all features" under the Online Services area. I install via PowerShell, which prompts for the individual installation key and inserts it into the install command.

 

After installation, you still cannot run Acrobat without creating and logging in with an Adobe ID. I cannot use the "offline exception" feature because we have a different license key for each instance of Acrobat.

 

   $key = read-host "Please enter the license key for Adobe Acrobat Pro DC:"

   $args2 = "/i AcroPro.msi TRANSFORMS=AcroPro.mst ISX_SERIALNUMBER=$key /qn"

    Start-Process msiexec -ArgumentList $args2 

 

Effectively, my run command is:

msiexec /i AcroPro.msi TRANSFORMS=AcroPro.mst ISX_SERIALNUMBER=1234123412341234 /qn

 

 

Is there any possible way for me to install this with the same behavior as XI? We have no interest in allowing for cloud storage.

 

Thanks for your time.

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Disable SignIn / Sign Out (Adobe Acrobat DC)

November 17, 2015, 6:03 am
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How can the menu item " SignIn / Sign Out " ( Menu : Help > SignIn / Sign Out ) are hidden / disabled (Adobe Acrobat DC)?

 

Currently, the following data in the JavaScript file is stored:
app.hideMenuItem("DetectAndRepair");
app.hideMenuItem("OnlineSupport");
app.hideMenuItem("LearnProduct");
app.hideMenuItem("About");
app.hideMenuItem("AboutAdobeExtensions");
app.hideMenuItem("endAboutPlugInGroup");
app.hideMenuItem("SystemInformation");
app.hideMenuItem("endGuideGroup");
app.hideMenuItem("endUsingGroup");

 

Or can "SignIn / Sign Out" ( Menu : Help > SignIn / Sign Out ) are disabled on the registry ?

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How to update or patch Adobe Reader DC without local admin rights

June 10, 2015, 10:58 am
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We are about to deploy Adobe Reader DC in an enterprise environment where none of the users has local admin rights on their desktops.  Updating and patching typically requires that users are local administrators on their PC, but that is not allowed in this corporate environment.  If set to install updates automatically, do you know if Adobe Reader DC updates & patches will get installed on these computers?  If not, is there any other way to get these updates installed, either by using an Adobe tool or otherwise a 3rd party solution?

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Error: 213:11

October 16, 2012, 12:43 am
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My Enterprise PC does not allow regular user to have write access to C:\ProgramData folder. I ran ProcMon and found that the error is due to an ACCESS_DENIED to CreateFile(). The process is requesting write access to a temp file in C:\ProgramData\Adobe\SLStore. Can Adobe patch the program to work with only READ access to C:\ProgramData? Or change the write access path to some folders in C:\Users\%USERNAME%\AppData?

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Error 16 - Enterprise

May 12, 2016, 11:37 am
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Hello!

 

We have deployed Adobe Acrobat DC to our company and most, if not all, users who try to view PDFs from IE (using the "open" option) receive an 'Error 16' error message. We have exhausted all efforts and are hoping someone else out there has experienced this and has a solution. We've contacted support and have gotten nowhere.

 

Full error -

 

Please uninstall and reinstall the product. If this problem still occurrs, please contact Adobe tech support for help, and mention the error code shown at the bottom of this screen.

 

Error 16

 

http://www.adobe.com/support/

 

We have tried...

Making the user a local admin on their PC

Granting full permissions to all Adobe filed in ProgramData and Program Files.

Uninstall, clean with Adobe Cleaner, Reinstall

Fresh install on a new machine (which will sometimes work, but then breaks later)

Monitor traffic on the firewall and proxy for blocks (there are none)

 

Please help!

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Telling the difference between Standard and Pro

April 7, 2016, 7:52 pm
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Hello,

    I have to hand it to Adobe - I've never come across and application that sells 2 separate versions, with a cost difference of over $100, that they intentionally made it nearly impossible to distinguish between one another.

 

We use SCCM, and from what I can tell, Adobe Acrobat DC Pro & Standard both have the same GUID, version number, and display name.  How in the world are we supposed to accurately track our licenses?  We use ServiceNow's Software Asset Management module, integrated with SCCM, to manage software licenses.  It can't tell a difference, and even I as a human, and a 10 year IT Pro, can't either.

 

Can someone please tell me how I am to accurately manage my Acrobat DC software licenses?

 

Thank you

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How to Remove Register Your Product With Customization Wizard?

June 10, 2013, 10:04 am
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Hi Folks,

 

I'm trying to deploy Acrobat XI Pro with Group Policy to Windows 7 64 bit desktops on our domain.

 

It appears the GPO installed it on my test box but Acobat launches a 'Register Your Product' splash screen when it starts.   Have I missed something in the Adobe Customization Wizard XI?   I've entered the serial number and surpressed the EULA option.


Thanks

Rice

 

Capture.JPG

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The URL you have provided could not be reached. Please verify that the URL is... Acrobat/SP2010

April 16, 2012, 1:05 pm
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The following error is produced in Acrobat when trying to click version history documents in SharePoint 2010. "The URL you have provided could not be reached. Please verify that the URL is correct and that the network location is reachable." The revision of the document is reachable, but through typical HTTP via a web browser...but not through the SharePoint <==> Acrobat X Pro COM object magic that works fine for currently checked out documents. Please see inserted image. Thoughts on a fix?

error_adobe+.png

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Unable to install 11007 update via msi package

May 14, 2014, 3:57 am
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Hi,

 

I regularly deploy new Adobe Reader updates via GP using the msi installer. Up until today, it's always worked well.

Adobe Error.jpg

I get the above error when trying to install, but I cannot work out why. I have re-downloaded the package, re-patched it, tried running from a local disk, and still the same error occurs on all the machines I've tried installing it on. I downloaded the .exe file from the Adobe ftp site (ftp://ftp.adobe.com), extracted the .exe file and patched it using the command prompt (msiexec /a AcroRead.msi /p AdbeRdrUpd11007.msp). Older versions work fine and I know this is nothing to do with GP. It seems there is a problem with the "Data.cab" file, but the file modification date is the same as many previous versions which run fine. I'm 99% sure this is nothing to do with my systems, more over something to do with the latest patch. Anyone else have this problem or know how to solve it?

 

Sticking with 11006 is the only option until this is resolved.

 

P.S. Running the executable file installs fine, but not once I extract the .msi file and patch it.

 

Cheers

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Reader 11.0.03 update

May 14, 2013, 12:33 pm
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Hello,

 

we deploy Adobe Reader on approx. 60 Clients and 18 Terminalservers through GPO. This worked fine since version 10.x.

 

Today I was downloading AdbeRdrUpd11003.msp and try to slipstream it into our 11.0.2 AIP. It failed stating "Another version of this product is already installed..."

I was using msiexec /a <path2msi> /p <path2msp> like i did many times before.

 

Lastly i was able to sucesssfully slipstream the 11.0.03-msp into a newly created AIP with 11.0.0.

However, I cannot install it on any Client. The installation abort with "Another version of this product...". In the logfile i found Errorcode 1638 which does just mean the same.

 

Does anyone know whats the cause of this behavior resp. what i have to look for?

 

The relavent parts in the msi/mst seems to be OK, except the MinVersions in the upgrade table which were set to 10.0.03.

Changing the values to 11.0.02 didn't help, still the same error.

 

Thanks in advance

H.

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Software Inventorying - differentiating between Acrobat DC Standard & Pro

May 12, 2016, 3:11 pm
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For DC products, the software IDs are identical for Acrobat Professional and Standard because they are delivered in a single installer, as described in the link below.  Has anyone successfully been able to differentiate between Standard & Professional in their software inventorying systems? We use Microsoft System Center Configuration Manager - the Display Name for both Standard and Professional both show as "Adobe Acrobat DC".  With previous versions, the Display Name would show as either "Adobe Acrobat XI Standard" or "Adobe Acrobat XI Professional" (for example).  Has anyone discovered any other fields that can be checked for differentiation?  We use software inventorying for costing, confirming our volume licence counts, etc.  And also for generating computer groups when the time comes to upgrade Standard & Pro to the next version.

 

http://www.adobe.com/devnet-docs/acrobatetk/tools/AdminGuide/identify.html#identifying-dc- installs

 

Thanks

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