Good Evening,
I'm attempting to extract the latest 19.010.20091 reader DC exe for an SCCM application package. I've verified that if I just install the exe I get the correct 19.010.20091 version, but once I extract the MSI file using 7zip and install I'm getting version 15.007.20033 from that same exe.
Does anyone know what's going on? I really need to get that MSI to install the correct version.
Thank you for any assistance you can provide,
Robert S
How do I disable USAGE INFORMATION in the .msi? I have used the Wizard to turn off all online services but after I install it its not there under Preferences. It somehow reappears after I launch Reader DC a few times, the USAGE INFORMATION returns. Anyone know how to remove this in the Wizard so that it doesn't report the usage back to Adobe? I want this featured to be turned off at the time of install and not have to change this setting after install.
Thanks!
We deployed a VDI environment this year and we want to virtualize acrobat dc pro to our office users. we have creative cloud for teams device licenses. I tried using VMware thin app to virtualize it and it created fine, but when pushed out to users, they get an error. After they close the error box, it will work, but if they close acrobat and open it again, it won't open.
Has as anyone been successful with creative cloud and acrobat in a vmware environment? Is it technically even supported in a VDI environmen?
Using Acrobat Pro DC in a Citrix 7.8 environment, with a roaming install and Adobe supported configuration. After DC was published to the PVS image, users are using an error that states "No dictionaries were found".
Anyone else in a virtual environment ran into this issue and found a fix?
Any help appreciated, thanks.
IS there a way I can get .msi for Adobe reader DC, which can be pushed to all users via INTUNE
I packaged and installed acrobat 2017 classic. On first launch i am not able to disable the "Get Started with Acrobat 2017" I have tried several registry keys including.
Acrobat DC Classic 2017
Aug updates applied
w10 x64 enterprise
HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Adobe Acrobat\2017\FeatureLockDown
btoggleFTE set to 0
HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Adobe Acrobat\2017\FeatureLockDown\cWelcomeScreen
bShowWelcomeScreen set to 0 or 1
The user has an option to close it however i cannot seem to find the setting where this is stored.
Currently using Intune standalone with MAM policies applied, to not allow data transfer between non-Intune enrolled devices with Intune enrolled devices, the Adobe Reader for Intune app is unable to open a PDF attachment from the Outlook App due to the policy. I was told by Microsoft that the SDK has not been updated and this is the reason why the Reader app is not working. Does anyone else have this problem? Has anyone else got this to work?
In adminconsole user added: **@***, (user) in mail download and installation started, (run as administrator) after install I got error. Registration is initialised please wait and try again. Adobe Pro DC will start but after few seconds disappeared. What is the solution?? (did reinstall and fix cleanup)
I have a computer lab all installed with Acrobat Reader DC. Some of them are on version 2019.008.20071, and some are on 2019.008.20074. We are having an issue with the header being cut off / trimmed when printing in Acrobat Reader version 2019.008.20071, but prints perfectly fine in version 2019.008.20074. Why is it that some PCs are able to update automatically, and others are not? How can I trigger the automatic update for all the PCs, and not have to manually update each computer 1 by 1? All PCs have the AdobeARMservice started.
Hello Adobe Customer Support,
i´ve got a problem within our Windwos Server 2016 environment.
We recently installed Adobe Acrobat Pro 2017 for our customers on Windows Server 2016 systems.
The licences were bought by our customers directly at your shop and then transmitted to us, to install the Software.
The Licences are all User-specific with own UserIDs.
Now every time a user is logging on to our systems and starting the Adobe Acrobat 2017 Pro the programm opens.
But after a few seconds the start-screen closes and the window for the confirmation of the EULA opens and you have to click on "accept".
This is very nerve wrecking because the users have to agree each time they log on.
The other problem is, that even if they log on with their individual UserIDs, theses datas won´t save on logoff and also have to be entered every time they log on.
I have already tried following possibilities:
- Uninstalling and reinstalling the program
- execute a repair-installation over the button help
- delete the _LicenceAgreement.xml in the programs folder
- set the EULA registry key under Users\Software\Adobe\Acrobat... to "1"
- delete the whole user registry key of Adobe
None of the above ways seemd to solve the problem.
Please help!!
Regards
MerlinTheRev
Hello,
i want to deploy four copys of adobe acrobat pro to specific computers / employes but still be able to have controll over the licenses. I already have the four licences so switching to a cloud product is no option for me. Is it possible to registrate all copys on a single adobe id or do i need an enterprise id? Does every employee need an own adobe id or can i deploy acrobat without the user noticing anything about adobe accounts?
Hope someone can point me in the right direction.
I understand this is the suggested method of disabling the "Display PDF in browser" is http://helpx.adobe.com/acrobat/using/display-pdf-browser-acrobat-xi.html However we would like to know if there is an API or something we can simply remove from the workstation to disable "Display PDF in browser".
Thanks in advance for any assistance you might be able to offer.
Ed
I have The package containing AcroPro.msi and in the same folder is the Abcpy.ini. When I deploy the package to a computer it installs successfully and shows that it has picked up the username and company name but not the serial number.
in the Abcpy.ini
;***************************************************************
;OEM Installation Options
;***************************************************************
[OEM Install]
ISX_SERIALNUMBER=1111-1111-1111-1111-1111-1111
USERNAME=jtillman@napier.medway.sch.uk
COMPANYNAME=NAPIER COMMUNITY PRIMARY AND NURSER
INSTALLDIR=
Is there any special switch or command I need to add in to make this work? I am deploying on an RM CC4 network. So I have an install command box in the package properties where I can add in command switches. Thanks.
Considering the terrible way Adobe is reachable for support, I will try it this way with hopefully some results.
Our users have started getting errors using Adobe Reader X after the installation of Adobe Acrobat DC. They are getting the message “Acrotray.exe has stopped working”.
We have paid licenses so would like to request support on this matter seeing it’s AcroTray.exe, component of DC, that generates the error. I will elaborate our environment.
We have a customer with 50+ users who all log in on four Windows 2008 Standard x64 Terminal Servers. On this server they have multiple application like Office,
Adobe Reader X, and many more.
The customer requested to install Adobe Acrobat DC on all four servers next to the existing Adobe Reader X installation. After the deployment of DC, the users were getting
random Acrotray.exe error messages. Some get it when they log in to Windows on the Terminal Server and others get it when generating PDF.
We can’t reproduce the error using a test account on the same server as the users, this test user is a copy of a normal user.
Here are two examples of the Windows Eventlog: Applications.
Eventlog server 01 (05-mar-2016 18:17:24)
Faulting application name: acrotray.exe, version: 15.6.30060.15959, time stamp: 0x5595fe57
Faulting module name: ntdll.dll, version: 6.1.7601.23338, time stamp: 0x56a1c6e6
Exception code: 0xc0000374
Fault offset: 0x000ce843
Faulting process id: 0xf34
Faulting application start time: 0x01d17702e19a0cfc
Faulting application path: D:\Progs\Adobe Acrobat DC\Acrobat\acrotray.exe
Faulting module path: C:\Windows\SysWOW64\ntdll.dll
Report Id: 202e502c-e2f6-11e5-9594-005056964fb8
Eventlog server 03 (07-mar-2016 10:11:12)
Faulting application name: AcroTray.exe, version: 15.6.30060.15959, time stamp: 0x5595fe57
Faulting module name: ntdll.dll, version: 6.1.7601.23338, time stamp: 0x56a1c6e6
Exception code: 0xc0000374
Fault offset: 0x000ce843
Faulting process id: 0x40cc
Faulting application start time: 0x01d178514ac5c12e
Faulting application path: D:\Progs\Adobe Acrobat DC\Acrobat\AcroTray.exe
Faulting module path: C:\Windows\SysWOW64\ntdll.dll
Report Id: 8914298e-e444-11e5-9e85-0050569654e0
Does anyone have any experience in this and maybe can tell how to solve this issue?
Thanks!
A few users have thousands of files in the folder .\AppData\Adobe\Acrobat\11.0\DEXShare
File are names look like:
They all have the same content:
<</DEXShare [/c <<>>]>>
I was not able to find any information about this folder or where these files are needed for.
Does anyone knows what is generating these files and why?
Can we delete this files without causing an issue?
(Our OS is Windows 8.1 Enterprise and we are using Adobe Reader Version 11.0.18)
Hi.
I use Munki to distribute application in my Mac environment, also for Adobe Creative Cloud packages.
The only problem I have is with Acrobat DC, I'm trying to update my previous installation of Adobe Acrobat DC 18.011.20035 to the new 19.010.20091 release.
During the silent install/upgrade I can see these error logs:
Installing Adobe Acrobat DC CC (1 of 1)...
suppress_bundle_relocation: False
Preparing for installation…
Preparing the disk…
Preparing Adobe Acrobat DC (Continuous)…
Waiting for other installations to complete…
Configuring the installation…
2.2 percent complete...
...
86.961525 percent complete...
Running package scripts…
Validating packages…
97.75 percent complete...
Install of Acrobat DC Installer-19.010.20091.pkg failed with return code 1...
ERROR: ------------------------------------------------------------------------------
ERROR: installer: Package name is Adobe Acrobat DC (Continuous)
ERROR: installer: choices changes file '/tmp/munki-pcOYDm/choices.xml' applied
ERROR: installer: Upgrading at base path /
ERROR: installer:PHASE:Preparing for installation…
ERROR: installer:PHASE:Preparing the disk…
ERROR: installer:PHASE:Preparing Adobe Acrobat DC (Continuous)…
ERROR: installer:PHASE:Waiting for other installations to complete…
ERROR: installer:PHASE:Configuring the installation…
ERROR: installer:STATUS:
ERROR: installer:%2.200000
ERROR: installer:PHASE:Validating packages…
ERROR: installer:%3.847487
ERROR: installer:PHASE:Writing files…
...
ERROR: installer:%82.137176
ERROR: installer:PHASE:Optimizing system for installed software…
ERROR: installer:%83.045501
ERROR: installer:PHASE:Moving items into place…
ERROR: installer:%84.456616
ERROR: installer:PHASE:Running package scripts…
...
ERROR: installer:PHASE:Validating packages…
ERROR: installer:%97.750000
ERROR: installer: The upgrade failed (The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.)
ERROR: ------------------------------------------------------------------------------
Allowing idle sleep
Finishing...
Getting info on currently installed applications...
Done.
I use a ChoiceChangesXML file to exclude the installation of AcroServicesUpdater. Anyway if I don't use this, installing all subpackages, the issue is the same.
Has anyone ever used Munki with the new Acrobat DC 19?
I tried to use Packages tab in the Admin Console of Adobe web dashboard to create the install package but, as 18 release created with Creative Cloud Packager, it can't create a right installer for Munki. So I used the Acrobat_DC_Web_WWMUI.dmg file created by CCP in the Library Cache folder.
Please let me know, thanks.
Bye, Morgan
Hello,
I am trying to create an installer for Adobe Acrobat 11 Pro. I have used the customization wizard to create a transform file for the install and specified it to be silent. However, it appears that windows are still opening in the background when the installer runs, which causes my department's automated installer service to close out of the install thinking the installer is "broken."
The windows appear to be "Moving ____ to recycle bin" messages, meaning the Acrobat MSI is moving the setup files rather than deleting them completely.
Is there a way to change this behavior in order to make the installer delete the files instead of moving them?
The command is currently:
if exist [file generated to determine if a prior uninstall was sucessful] (msiexec /i "[PATH]Adobe Acrobat Pro\Adobe Acrobat 11 Pro\AcroPro.msi" /qn CLIENTUILEVEL=0 TRANSFORMS=[PATH]\Adobe Acrobat Pro\Adobe Acrobat 11 Pro\AcroPro.mst" /l*v "[PATH]\adobe.log")
Any help is appreciated.
Thanks,
Drew
Hi,
We have Acrobat XI 11.0.03 installed on 3 terminal servers here.
One of them suddently stopped working, the process PDapp.exe crash with the following message everytime that acrobat is started.
____________________________________________
Application Error 1000 :
Faulting application name: PDApp.exe, version: 9.0.0.263, time stamp: 0x56e11428
Faulting module name: KERNELBASE.dll, version: 6.1.7601.23418, time stamp: 0x5708a7e4
Exception code: 0x40010006
Fault offset: 0x0000c54f
Faulting process id: 0x1958
Faulting application start time: 0x01d1d06b8e6fd964
Faulting application path: C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\core\PDApp.exe
Faulting module path: C:\Windows\syswow64\KERNELBASE.dll
Report Id: cdc17154-3c5e-11e6-a6b7-0050569ce73a
____________________________________________
So Ive installed the update to Acrobat XI 11.0.16 with no success.
Installed the Application manager 10.0. Performed multiple reboot and a repair with no luck.
Also disabled the AV (we use bitdefender)
What are my next steps ?
Thanks
IS there a way I can get .msi for Adobe reader DC, which can be pushed to all users via INTUNE
In adminconsole user added: **@***, (user) in mail download and installation started, (run as administrator) after install I got error. Registration is initialised please wait and try again. Adobe Pro DC will start but after few seconds disappeared. What is the solution?? (did reinstall and fix cleanup)