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Adobe Acrobat SharePoint OpenDocuments Component

February 5, 2019, 10:12 am
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Ok so I've got a SharePoint 2013 environment on Server 2012 R2 and Adobe Acrobat 2017 standard edition on Windows 10


Working with Microsoft I've tweaked SharePoint so that when you click on a link to a pdf within SharePoint then it opens within Adobe Acrobat outside of the browser without issue.

 

When I select the same file and click edit though I get a pop-up message saying "We're sorry, we couldn't find a program to open this document".

 

According to the Microsoft tech the outstanding edit issue is because in the Manage-Add On section of IE / Edge the add on "Adobe Acrobat SharePoint OpenDocuments Component" is installed, but disabled and the option to enable is greyed out.

 

He indicates if I can get this add-on to work my error should go away. The difficult part is this is deployed enterprise why so I have to come up with a deployable solution.

 

Any suggestions would be appreciated.

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Let printer determine colors Global Setting

February 11, 2019, 8:55 am
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Enabling the "Let printer determine colors" option when printing fixes an issue we are having with PDF's printing very slowly. We are wanting to deploy this fix to 100's of PCs and are wanting to know if there is a way to do this. Currently we are fixing this issue as people complain about it.

 

I have been able to determine the location of this setting in the registry as HKEY_CURRENT_USER\Software\Adobe\Acrobat Reader\DC\Originals\sPrinterSpace

 

This value is unfortunately set for the current user and varies by which user is logged into a PC. Is there a global value we can change, or is there a setting we can change during install using the Acrobat Customization Wizard?

 

Thank you for any help with this issue.

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Cannot ENABLE SharePoint Integration.

September 26, 2013, 8:52 am
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Our organization has a Sharepoint 2013 deployment and uses Acrobat Pro XI.  We use document libraries with with check in/check out and verioning enabled.  When opening a PDF from within a library, the document opens in Acrobat without issue but we do not receive any prompts to check the document out.  This prevents us even from manually checking out the document in sharepoint, opening the document, saving the document back to sharepoint because Acrobat tries to save it to a local AppData Temp directory.   I've seen a thousand answered posts about how to DISABLE SharePoint integration, but I'm just looking to get this functionality in the first place.  The problem could be related to a SharePoint setting but I cannot cind such a setting.  Our office documents prompt for checkout when opened as they should - Just not PDFs. 

 

***Some additional information:  From Acrobat, if I click  File>Open, then select "open from online account"  and connect to my sharepoint server I can check in and out, but some of our libraries are over 9GB and cause Acrobat to crash every time I try to open the library, so this is apparently not an option for us (although it would be nice!!!).

 

Thanks!

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How can i fix ERROR 111200 when updating Acrobat XI Pro on Win 10. this is on more than one machine

July 12, 2017, 6:17 am
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The last three pc's on our network that i ran updates for Acrobat xi pro all failed with error code 1112000. can anyone assist with a solution? reinstalling is not a practical fix (we have over 100 PC's on the network).

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Customized Acrobat DC Installation for named user licensing

April 23, 2018, 12:13 am
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Hello,

 

I've struggeling at the Acrobat DC installation with a customized package.

We've named user Enterprise licensing.

So I've downloaded the Acrobat package from our portal and customized it as needed.

 

Problem now is, that when I try to install this package it won't create the required regkeys for named users.

As per Common Deployment Options — Enterprise Administration Guide   these keys should exist.

[HKEY_LOCAL_MACHINE\SOFTWARE\Adobe\Licensing\UserSpecificLicensing]"Enabled"="1"

[HKEY_LOCAL_MACHINE\SOFTWARE\Adobe\Identity\UserSpecificIdentity]"Enabled"="1"

 

The command I'm using is this one:

msiexec /i "AcroPro.msi" IGNOREVCRT64=1 TRANSFORMS=AcroPro.mst ROAMIDENTITY=1 ROAMLICENSING=1 /qn /L*v C:\Temp\AcroDC.log

 

Thanks for you help

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Activating Acrobat DC on Shared Computers

August 1, 2018, 6:46 am
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We're considering purchasing enterprise subscriptions of Acrobat for users in our organization, but I have some concerns about shared computers.

 

We have several conference rooms with shared computers that users log on to for meetings and presentations. Users may log on to multiple shared computers a day as they move around the office for meetings.

 

Since Acrobat DC is now subscription-based, can we activate Acrobat on these shared computers so users are not prompted to sign in to Adobe on different devices? We don't want these devices to count towards the users' device activation count or they'll constantly be signed out of their personal (non-shared) computer.

 

If I'm going about this all wrong or there's a better way to do this, please mention it!

 

For comparison, with our Office 365 subscriptions when one user activates the Office applications on a particular computer, they are activated for all users who log on to that computer. We have dedicated subscriptions to activate Office on those computers.

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How do i add the patch in customization wizard

January 8, 2019, 1:05 am
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I use the customization wizard to create a acrobat 2017 package for rolling out on desktop machines. where do i place the last patch in the wizard for example its right now "Acrobat2017Upd1701130113.msp"?

I added it in the setup.ini but it will not be installed after the rollout.

 

This is my setup.ini actually:

 

[Startup]

RequireOS=Windows 7

RequireMSI=3.1

RequireIE=7.0.0000.0

Require64BitVCRT=1

CmdLine=/sall /rs /smur 

 

 

[Product]

msi=AcroPro.msi

vcrtMsi=vc_runtimeMinimum_x64.msi

vcrtDir=VCRT_x64

vcrtCommandLine=VSEXTUI=1

Languages=1033;1036;1031

1033=English (United States)

1036=French (France)

1031=German (Germany)

PATCH=Acrobat2017Upd1701130113.msp;;

CmdLine=TRANSFORMS="AcroPro.mst"

 

 

[Windows 7]

PlatformID=2

MajorVersion=6

MinorVersion=1

 

 

[MSI Updater]

Path=WindowsInstaller-KB893803-v2-x86.exe

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Let printer determine colors Global Setting

February 11, 2019, 8:55 am
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Enabling the "Let printer determine colors" option when printing fixes an issue we are having with PDF's printing very slowly. We are wanting to deploy this fix to 100's of PCs and are wanting to know if there is a way to do this. Currently we are fixing this issue as people complain about it.

 

I have been able to determine the location of this setting in the registry as HKEY_CURRENT_USER\Software\Adobe\Acrobat Reader\DC\Originals\sPrinterSpace

 

This value is unfortunately set for the current user and varies by which user is logged into a PC. Is there a global value we can change, or is there a setting we can change during install using the Acrobat Customization Wizard?

 

Thank you for any help with this issue.

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Extracting the Adobe Acro Reader DC EXE

February 13, 2019, 7:50 pm
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Good Evening,

 

I'm attempting to extract the latest 19.010.20091 reader DC exe for an SCCM application package. I've verified that if I just install the exe I get the correct 19.010.20091 version, but once I extract the MSI file using 7zip and install I'm getting version 15.007.20033 from that same exe.

 

Does anyone know what's going on? I really need to get that MSI to install the correct version.

 

 

Thank you for any assistance you can provide,
Robert S

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Adobe Acrobat Reader DC - Disable Start Free Trial

February 26, 2019, 7:53 am
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Hi,

 

Need to roll out Adobe Acrobat Reader DC MUI 19.008.20080 to 50,000+ machines. When launching a PDF, I get a 'Start Free Trial' in the bottom right hand corner. Whilst the majority or users wouldn't be able to download and install this, I want to remove this as a best practice for a large corporate environment.

 

NB - bAcroSuppressUpsell = 1 already set via policy key/Adobe Customisation wizard but made no difference.

 

StartFreeTrial.JPG

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How to install Acrobat DC without sign-in?

December 3, 2015, 8:42 am
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Hello,

 

I am having a bit of trouble disabling the required sign-in after installing Acrobat DC Standard and Pro. I have used the Customization Wizard to grant the offline exception which seemed to work but as soon as I take a ghost image of the machine and roll it out to a new one, Acrobat reverts to asking for the sign-in again. Removing and reinstalling on the new machine fixes the problem but this is not a solution when we have to roll out hundreds of computer images. Any ideas?

 

Thanks for the help.

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Acrobat Pro 2017 Vs Acrobat DC Pro?

December 19, 2018, 1:43 pm
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Are there separate Classic 2015 and 2017 versions of DC Pro like there are for Reader DC?

I'm trying to find and download the installation files for the Acrobat DC Pro 2017, but I can only find Acrobat Pro 2017, which I assume is the Continuous track that auto updates..

Many users don't have admin rights to install updates, so I don't know if the automatic updating in Pro 2017 will work for them.  If not, we need to disable updating and deploy the updates out via SCCM instead.

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Adobe FTP Link for Customization Wizard

July 10, 2018, 8:43 am
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Hi Everyone,

 

I've seen threads on here for other people that are having this issue, but can't find anything current so I guess I have to ask. Is the FTP site still active for downloading the Adobe Customization Wizard? Every time I try to get to it I just get the Google Sad Face: I also get similar messages in other browsers.

 

One post did mention that the site needed to be accessed via an FTP client. That also resulted in a failure. Clonezilla returned the message: "Error: Could not connect to server"

 

One thing that also does happen is I get asked for a credential login (makes sense, it is FTP after all). However, Adobe doesn't mention needing any credentials on the Customization Wizard documentation. Are there credentials that need to be entered? Or, better yet, does Adobe have a link where this can be directly downloaded?

 

Thanks all for any help!

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Acrobat Pro DC 15.006 will not read smart card

August 24, 2018, 4:54 am
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Hello family!

I am having a major issue with our Adobe Acrobat Pro DC! We are unable to sign any documents with our smart card. It does not recognize that there is a smart card plugged in at all. I have tried the trusted certificates, i have attempted to remove security (it's greyed out due to policy). We just got on windows 1709 win10 image and are struggling to get this resolved.

 

Here is the error:

The Windows Cryptographic Service Provider reported an error:

A device attached to the system is not functioning.

Error Code:31

 

We have tried several smart card readers, tried changing the certs. Nothing is working. I did notice that the certificate I normally use has a yellow exlamation mark but even when selecting a good certificate and go to sign the document it does not see any cards in the reader.

 

Thoughts?

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Problem with adding IdP certificate with Acrobat

December 3, 2018, 1:21 pm
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Hello

Maybe someone in here can assist me. So i am trying to get Single Sign On to work for our organization.

When in the configure directory section i follow the sets provided to copy the cert we use for our AD FS and when i click save i get an error saying

"There was a problem saving your configuration - check the values you entered and make sure you are uploading a valid (PEM base64-encoded X.509) certificate."

I did save the cert as a base64-encoded x.509 cert too from the FS server.

 

Is there anything else i could try or any other work around for this anyone might know?

 

Thank you

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Acrobat DC Enterprise Licensing on provisioned Citrix Terminal Server issues

December 1, 2015, 11:58 am
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Hello,

 

We are running into an issue with XA7.6 on PVS 7.6 and Server 2012 R2. I can key the master machine, but the provisioned targets are challenging users for the activation key. I downloaded the latest version of the Adobe Application Manager from the Using Adobe Provisioning Toolkit Enterprise Edition link and installed it. After installing the tool (no errors), the adobe_prtk.exe utility doesn't show up any where on the hard drive. I found and older version of the tool and installed that. The adobe_prtk.exe file did show up, but when I tried to run the command-line string with the key and leid to generate the prov.eml file I get an error 14. We opened a ticket with Adobe over a week ago and can't seem to get anyone to call us. When we try to talk to support we get run in circles. It is very frustrating as you might imagine and the client is livid at this point. Any help would be greatly appreciated.

 

adobe_prtk.exe --tool=VolumeSerialize --generate --serial="<ENTER SERIAL #HERE>" --leid="<ENTER LEID #HERE>" --regsuppress=ss --eulasuppress

 

Steve

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How to disable automatic update of Adobe Acrobat 2017 Pro?

July 16, 2018, 1:54 am
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In an enterprise environment we should be able to control the software version that we deploy to our systems. With Adobe Reader everything works fine but this Adobe Acrobat 2017 Pro is a little bit stubborn and decided to update himself even that the Adobe Acrobat Update service is disabled. Can you please provide us a solution to this issue? We want to disable automatic updates for Adobe Acrobat 2017 Pro. Thank you.

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Large amount of files in folder .\AppData\Adobe\Acrobat\11.0\DEXShare

May 2, 2018, 5:39 am
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A few users have thousands of files in the folder .\AppData\Adobe\Acrobat\11.0\DEXShare

 

File are names look like:

  • mn5Fk_002d8GRYd2uzRbJjr8cD
  • G7sqjn_002dxFNiBBeK5kEeLSB
  • qbfU6nyOXEhnal7FozpGjA

 

They all have the same content:

<</DEXShare [/c <<>>]>>

 

I was not able to find any information about this folder or where these files are needed for.

 

Does anyone knows what is generating these files and why?

Can we delete this files without causing an issue?

 

(Our OS is Windows 8.1 Enterprise and we are using Adobe Reader Version 11.0.18)

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Adobe Acro Cleaner DC 2015 Uninstall Error Code -1073740940 Failed to Uninstall on Windows 10 1803

October 18, 2018, 9:32 am
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Trying to push an Uninstall script to our Windows 10 clients.  We are pushing AdobeAcroCleaner_DC2015.exe /silent /product=1 /cleanlevel=0 via SCCM to our clients running Windows 10 1803 and it is failing on 90% of them.  This is failing for both Adobe Acrobat Reader DC 2015 and 2018.

 

Also when digging through C:\users\username\AppData\Local\Temp\RaftLogs we are seeing the below:

  2018-10-18.png

 

We have not had any of these issues pushing to our Windows 7 clients.

 

The entire reason we are forcing an uninstall is because our end users are seeing Adobe Acrobat Reader DC 2015 and 2018 hang and not allow them to open PDFs until the AcroRd32.exe process(s) are killed in the task manager manually.  We have never had this problem until we started rolling out Windows 10.

 

The only fix we found was to disable "Enable Protected Mode at startup" which is not an ideal fix.

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How to install Acrobat DC without sign-in?

December 3, 2015, 8:42 am
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Hello,

 

I am having a bit of trouble disabling the required sign-in after installing Acrobat DC Standard and Pro. I have used the Customization Wizard to grant the offline exception which seemed to work but as soon as I take a ghost image of the machine and roll it out to a new one, Acrobat reverts to asking for the sign-in again. Removing and reinstalling on the new machine fixes the problem but this is not a solution when we have to roll out hundreds of computer images. Any ideas?

 

Thanks for the help.

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