Hi All,

I have a requirement to package Adobe Acrobat DC 2015.

The source exe extracts MSI. I have created MST for the extracted file and added serial key and all necessary settings to deploy. Upon installation, on first launch it prompts for Signing option. I am unable to disable the screen after applying some registry sittings specified in the below link:

Online features — Acrobat Customization Wizard DC for Windows

It would be of great help, if someone could assist me in achieving the purpose.

Regards,

Avinash L

We ordered a lot of new Optiplex 3010's for business.  We also specified Adobe Acrobat XI which only comes through via Dell Digital Delivery now.  So we do not get a disc or a serial number card anymore.

We set up a model computer exactly how we want it.  You know, run through all the nag prompts, import a script to customize pinned applications to the taskbar, accept first time license agreements, ensure all the software we need is installed and configured.  Then after this is done we remove it from the domain again and as a local admin we go through everything one last time to make sure things are custom the way we want.  We then take an image using Acronis (boot to it from network).  Then we go back in and run the Windows 7 sysprep utility that points to an xml file with things like copy profile = true, and others.

After it shuts down we image it again so we have an after image.  Now we just use Acronis and put this image on all of our Dell Optiplex 3010's.  When its booted the only thing it asks for is computer name, and then once its booted we join it to our domain.  Prior to deployment we run appwiz.cpl, go down to Microsoft Office 2010 and hit "Change" and choose enter a product key, and then we enter the product key from the computer that it is replacing.

Now today I got an e-mail from someone with one of these new computers along with a screen shot from Adobe Acrobat XI (which remember is via Dell digital delivery and we have no serial cards or installation media anymore). 

It says The serial number 1016xxxxxxxxxxxxxxxxx is already in use by the maximum allowed computers.  You need to deactivate another computer within 25 days to use this products.Then there are two options:

• Retry activation. I already have deactivated one of my other computers.
• Provide a different serial number. 

Well since Dell did not distribute Adobe key cards, where would I get another serial number from?  I imagine the one presented was used in the original image.  However Dell digital delivery verifies by the service tag that the PC is authorized for Adobe and it should have taken care of all of this.  So what am I to do here?  In the future if we do not choose this method and instead go through another retailer for Adobe Acrobat XI Standard, then we will get a CD and key card for each computer we deploy, although its much more expensive... were talking $150 vs the $50 add on for it when customizing the Dell computer.

So thanks for any input.  I realize this could be an Dell problem (so I posted over there as well), however this was installed via Dell Digital Delivery and Dell did not send out any keys. 

We legitimately paid for this.  In the previous round of Optiplex 3010's when we could order Acrobat X standard, we were given a key card.  After sysprep I would run a script (AAMEE was installed in the default image) to change the serial number via the command line.  But now Acrobat XI is different and I'm not sure what to do.  Dell doesn't even give us an option for Adobe X anymore, or else I would have just used that version which worked fine.

Internet Explorer 11.0.9600.17728

Running on Windows Server 2012 R2 Standard

Add-On (ActiveX Control)  - Adobe PDF Reader (AcroPDF64.dll) 11.0.11.18 Class ID: {CA8A9780-280D-11CF-A24D-444553540000}

We have an issue whereby certain websites that load embedded PDF files will simply not invoke the PDF Reader addon and load the PDF.

We are only experiencing this in Internet Explorer, other browsers such as Google Chrome, work as intended.

Loading PDFs that are not embedded load and work fine with the browser as expected.

We have a fairly strict Group Policy structure, which prevents Internet Explorer Add-Ons from loading, unless they are in a permitted list.

The Group Policy Object uses the following settings:

User Configuration > Policies > Administrative Templates > Windows Components > Internet Explorer > Security Features > Add-on Management

The setting 'Add-on List' is enabled - I have made sure that the Adobe PDF Reader Class ID value is on and enabled. It does appear as this on the machine, and as states non-embedded PDFs work fine in the browser.

The setting 'Deny all-add-ons unless specifically allowed in the Add-On List' is also enabled. This is the setting that is causing the issue. If this setting is disabled, then the embedded PDF will render and work.

I need to understand what other Class ID's are being called by Internet Explorer to render embedded PDFs and then add them into the permitted list.

The website in question is Key Investor Information documents | Legal & General Investments - selecting any the PDFs in the middle opens another third party website:

L&G Asian Income R Acc

This never loads the embedded PDF just the HTML title bar. Using the IE Developer Tools, we can see that the document sits as 'Pending' with an application type of application/pdf. Copying the link directly and pasting into the browser opens the PDF as expected.

Doing some research, I can see there are 4 DLL files within C:\Program Files\Common Files\Adobe\Acrobat\Activex

I have found the Class ID values for these in the registry and added these into the Add-On List. This still has made no difference.

I'm sure its Internet Explorer calling other Add-Ons via DLL to then open Adobe PDF Reader in embedded mode.

Thanks,

Tom

Hi,

I'm deploying Windows 10 images this summer to classroom and lab computers. Unlike every other modern operating system available today, Windows 10 does not offer native PDF capability. We're specifically rolling-out the LTSB version of Windows 10 for privacy concerns, which does not include the Edge web browser. As a result of this, I have built Adobe Reader DC into the image along with many other software titles.

Each time a user logs into Windows, they're doing so for the first time. Per policy, all user profiles stored on public computers must be removed at the end of that user's session. Everyone who uses these PCs is doing so for the first time. As a result, when Reader is opened, the user is bombarded with an onslaught of first-run dialogs and prompts that exceeds all patients. There are those for choosing the default PDF handler, determine the accessibility settings, and the UI's color scheme. All of these items placed into a first-run experience are asinine for a user profile that would persist on the file system, let alone for one that is created and removed every time someone logs into Windows.

When I created the image, I answered ALL of these first-run questions for the default user's profile prior to copying that profile with sysprep. To help ensure these insidious little annoyances do not appear ever again, I added the ADMX GPO template files to our central store in our domain, and configured the desired settings. To silence the PDF handler question, that STILL appears, I created a custom registry key and deployed it with a GPO to prevent this question from ever being asked again. ALL of these steps were for naught. Despite the customized default user profile, the GPO, and the registry changes, users are still spending close to five minutes answering Reader's inane first-run questions. Despite all of that, they still want Reader as their PDF viewer on Windows.

Aside from ranting, my question is there a resource, tutorial, website that details how to fix all of this? My users and I just need Reader to open when selected, or open when a PDF is double-clicked, no questions asked. I am positive that I am not the only one in this situation. If it makes any difference I use MDT 2013 U2 to deploy the images and IBM BigFix to manage patches for Adobe Reader DC and other products. I appreciate any advice or information anyone might have on this subject and apologize for the rant.

Thank you

My Enterprise PC does not allow regular user to have write access to C:\ProgramData folder. I ran ProcMon and found that the error is due to an ACCESS_DENIED to CreateFile(). The process is requesting write access to a temp file in C:\ProgramData\Adobe\SLStore. Can Adobe patch the program to work with only READ access to C:\ProgramData? Or change the write access path to some folders in C:\Users\%USERNAME%\AppData?

Hi I need some help

I have an SharePoint online Mapped as a WebDAV on my Machine,

however each time I tried to open a PDF, it shows a pop up of check out.....

I have read some forums where I was told to do an

Disabling SharePoint integrationhttp://www.adobe.com/devnet-docs/acrobatetk/tools/AdminGuide/planning.html#disabling-share point-integration

[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Adobe Acrobat\11.0\FeatureLockDown\cSharePoint]
"bDisableSharePointFeatures"=dword:00000001

However the issue still persist.

I am using Adobe Acrobat XI 11.0.12

Hi all,

We are running Microsoft Intune as an MDM and we are managing a couple of hundred Windows 10 devices with it. Users do not have local administrator access, so cannot install updates themselves.

We are able to deploy the base versions of Adobe Reader (11.0.0 or 10.0.0) without any issues (by uploading the MSIs to Intune and deploying that way), however because of the way the updates are packaged (as an MSI that calls an MSP file) we are not able to push out these updates - Intune does not support EXE or MSP files.

I would appreciate any assistance you can provide with this, due to the distribution of our users (international) we are not able deploy this from a common network location, and from what I have seen Intune does not support this in any case.

Thanks in advance

Harison

I was working on deploying Adobe Reader X and Adobe Acrobat X (Pro/Std) and there was a webiste that was provided by Adobe that gave all the registry keys nad what they did. It showed which ones were depreciated and a bunch of other useful items.

I also recall that I needed to install Adobe Air for this to function.

I had my machine rebuilt and cannot locate this Reference...

Does anyone know what I am referencing and where that location is again?

this was a great help and would like to use it again.

Thanks in advance...

Every day. Every single day. I have to enter my Acrobat XI Std serial number and register the product to my username.

Every person in my company using this piece of software has to do the shame. What is going on?

I am testing new package deployments of Adobe Reader DC prior to releasing it.

I have used the customization tool for Adobe Reader DC to create a MST file so its a tailored install. The only thing it seems is, I can not alter or remove is the "add account" for Microsoft Share-Point.

At this time our organization does not have Share-Point and possibly not anytime soon.

How can I remove/disable that option? I would rather not spend the administrative overhead on training end user to ignore that it exists.

Jon

I am just rolling out Acrobat Pro DC. I had installed it on our 2008R2 Terminal Server but it kept asking users to Sign-in every two days. I spoke with Acrobat Support and we created a Custom installation using the Wizard however this won't install on Terminal Server. I keep getting Error:28000

Is there something new about installing on Terminal Servers?

Internet Explorer 11.0.9600.17728

Running on Windows Server 2012 R2 Standard

Add-On (ActiveX Control)  - Adobe PDF Reader (AcroPDF64.dll) 11.0.11.18 Class ID: {CA8A9780-280D-11CF-A24D-444553540000}

We have an issue whereby certain websites that load embedded PDF files will simply not invoke the PDF Reader addon and load the PDF.

We are only experiencing this in Internet Explorer, other browsers such as Google Chrome, work as intended.

Loading PDFs that are not embedded load and work fine with the browser as expected.

We have a fairly strict Group Policy structure, which prevents Internet Explorer Add-Ons from loading, unless they are in a permitted list.

The Group Policy Object uses the following settings:

User Configuration > Policies > Administrative Templates > Windows Components > Internet Explorer > Security Features > Add-on Management

The setting 'Add-on List' is enabled - I have made sure that the Adobe PDF Reader Class ID value is on and enabled. It does appear as this on the machine, and as states non-embedded PDFs work fine in the browser.

The setting 'Deny all-add-ons unless specifically allowed in the Add-On List' is also enabled. This is the setting that is causing the issue. If this setting is disabled, then the embedded PDF will render and work.

I need to understand what other Class ID's are being called by Internet Explorer to render embedded PDFs and then add them into the permitted list.

The website in question is Key Investor Information documents | Legal & General Investments - selecting any the PDFs in the middle opens another third party website:

L&G Asian Income R Acc

This never loads the embedded PDF just the HTML title bar. Using the IE Developer Tools, we can see that the document sits as 'Pending' with an application type of application/pdf. Copying the link directly and pasting into the browser opens the PDF as expected.

Doing some research, I can see there are 4 DLL files within C:\Program Files\Common Files\Adobe\Acrobat\Activex

I have found the Class ID values for these in the registry and added these into the Add-On List. This still has made no difference.

I'm sure its Internet Explorer calling other Add-Ons via DLL to then open Adobe PDF Reader in embedded mode.

Thanks,

Tom

Hi there,

we use SCCM to deploy software and configured Reader DC similarly to how we used previous version of reader.

Part of this process is make reader the default pdf handler

When deployed as part of a task sequence, Reader is not the default for any user. (Edge remains the default)

When deployed as an application and installed by 1 user, reader becomes the default for that user, but no other users.

Any ideas on whats needed to resolve this?

Hi All,

I have a requirement to package Adobe Acrobat DC 2015.

The source exe extracts MSI. I have created MST for the extracted file and added serial key and all necessary settings to deploy. Upon installation, on first launch it prompts for Signing option. I am unable to disable the screen after applying some registry sittings specified in the below link:

Online features — Acrobat Customization Wizard DC for Windows

It would be of great help, if someone could assist me in achieving the purpose.

Regards,

Avinash L

My environment implemented strict UAC policies. This hinders users from Installing updates. Is it possible to centrally manage updates through WSUS. If not, are there tools to manage Adobe Updates centrally?

Hello,

We are running into an issue with XA7.6 on PVS 7.6 and Server 2012 R2. I can key the master machine, but the provisioned targets are challenging users for the activation key. I downloaded the latest version of the Adobe Application Manager from the Using Adobe Provisioning Toolkit Enterprise Edition link and installed it. After installing the tool (no errors), the adobe_prtk.exe utility doesn't show up any where on the hard drive. I found and older version of the tool and installed that. The adobe_prtk.exe file did show up, but when I tried to run the command-line string with the key and leid to generate the prov.eml file I get an error 14. We opened a ticket with Adobe over a week ago and can't seem to get anyone to call us. When we try to talk to support we get run in circles. It is very frustrating as you might imagine and the client is livid at this point. Any help would be greatly appreciated.

adobe_prtk.exe --tool=VolumeSerialize --generate --serial="<ENTER SERIAL #HERE>" --leid="<ENTER LEID #HERE>" --regsuppress=ss --eulasuppress

Steve

Hi

I'm trying to make an Acrobat DC deployment package. We are a CCE customer. I'm yet to have success with Acrobat DC deployments. They tend to work at first, then the prompt for sign-in comes back, or the product claims to not be activated. In any case, here are the steps I'm taking, please tell me whether or not it looks like I'm doing this right. And most of all, what I'm supposed to do with the checkbox that offers me to "allow standalone Acrobat deployment with CCE serial... This is new, and thus far, I have not been able to find any documentation that explains what it is. Not even the "Help" window that displays for each page addresses it. Questions are in bold.

1. Make Acrobat DC package using CCP. I uncheck the "Creative Cloud Desktop Application", as this package should be strictly the latest version of Acrobat. Though, I do want admin users to be able to update their own software.
2. I open Acrobat Customization Wizard DC and proceed to open C:\[path]\Acrobat Pro DC\Build\Setup\APRO15.0\Adobe Acrobat\AcroPro.msi. All defaults are left default unless noted in the following steps.
3. Since this is a package made with CCP, I leave the serial number field blank.
   1. Personalization
      1. In this scenario (am a CCE customer, configuring a package to be deployed via SCCM) what should I do with "Allow standalone Acrobat deployment with CCE serial"?
      2. Check- Suppress display of EULA
   2. Installation Options
      1. Remove all versions of Reader
      2. Silently
      3. Suppress reboot
   3. Online Services and Features
      1. Check- Disable Upsell
      2. Check- Disable SignOut
      3. Check- Disable all services
   4. Save the package.
   5. Save the entire folder to the application share for SCCM
   6. Open SCCM > Software Library > Create Application
      1. Windows Installer (some things say to use the installer, other things say to use the MSI. Please explain!)
      2. Browse to location of AcroPro.msi
      3. Fill in Application details
      4. Installation program: msiexec /i "AcroPro.msi"  TRANSFORMS=AcroPro.mst /q
         1. Is this the right installation program? Should I change from msi to exe? Does the transform and /q switch look right?

So far, the application will deploy and install fine, but "Sign In Required" pops up immediately upon opening a PDF, which feels like neither the work pulling down the app from CCP, or switching the MST is making any difference. Also, I want to make this part of a OSD task sequence. What else do I need to do to this package in order for it to install as part of a task sequence, activated and not requiring sign in?

Thanks for your help!

-Garrett

Or company has an ETLA License that we've normally used.

But over the past few months our Purchasing department has been getting us Serials that are for "Adobe Acrobat Pro DC 2017"  -  If I try the key on the DC Enterprise installer, it fails and tells me the Serial is for a Classic Build.

If I download what I'm pretty certain is the Classic 2017 build - It works......So is this or is this not DC ?

Document Cloud Product Tracks — Enterprise Administration Guide   This document explains what the expected EXE's are for DC And Classic. The Serial which our purchasing department is certain is for DC, only works on the Classic.

How would our purchasing department go about just allowing more users to use the ETLA License ?  (We have an installer set up in SCCM and normally just deploy that way...but if a different serial ,for a diffferent version is being purchased, then we can't use that)

I'm absolutely baffled.

I am just rolling out Acrobat Pro DC. I had installed it on our 2008R2 Terminal Server but it kept asking users to Sign-in every two days. I spoke with Acrobat Support and we created a Custom installation using the Wizard however this won't install on Terminal Server. I keep getting Error:28000

Is there something new about installing on Terminal Servers?

Considering the terrible way Adobe is reachable for support, I will try it this way with hopefully some results.

Our users have started getting errors using Adobe Reader X after the installation of Adobe Acrobat DC. They are getting the message “Acrotray.exe has stopped working”.

We have paid licenses so would like to request support on this matter seeing it’s AcroTray.exe, component of DC, that generates the error. I will elaborate our environment.

We have a customer with 50+ users who all log in on four Windows 2008 Standard x64 Terminal Servers. On this server they have multiple application like Office,

Adobe Reader X, and many more.

The customer requested to install Adobe Acrobat DC on all four servers next to the existing Adobe Reader X installation. After the deployment of DC, the users were getting

random Acrotray.exe error messages. Some get it when they log in to Windows on the Terminal Server and others get it when generating PDF.

We can’t reproduce the error using a test account on the same server as the users, this test user is a copy of a normal user.

Here are two examples of the Windows Eventlog: Applications.

Eventlog server 01 (05-mar-2016 18:17:24)

Faulting application name: acrotray.exe, version: 15.6.30060.15959, time stamp: 0x5595fe57

Faulting module name: ntdll.dll, version: 6.1.7601.23338, time stamp: 0x56a1c6e6

Exception code: 0xc0000374

Fault offset: 0x000ce843

Faulting process id: 0xf34

Faulting application start time: 0x01d17702e19a0cfc

Faulting application path: D:\Progs\Adobe Acrobat DC\Acrobat\acrotray.exe

Faulting module path: C:\Windows\SysWOW64\ntdll.dll

Report Id: 202e502c-e2f6-11e5-9594-005056964fb8

Eventlog server 03 (07-mar-2016 10:11:12)

Faulting application name: AcroTray.exe, version: 15.6.30060.15959, time stamp: 0x5595fe57

Faulting module name: ntdll.dll, version: 6.1.7601.23338, time stamp: 0x56a1c6e6

Exception code: 0xc0000374

Fault offset: 0x000ce843

Faulting process id: 0x40cc

Faulting application start time: 0x01d178514ac5c12e

Faulting application path: D:\Progs\Adobe Acrobat DC\Acrobat\AcroTray.exe

Faulting module path: C:\Windows\SysWOW64\ntdll.dll

Report Id: 8914298e-e444-11e5-9e85-0050569654e0

Does anyone have any experience in this and maybe can tell how to solve this issue?
Thanks!