We run Adobe Reader DC version 2015.007.20033 in our company and deal with a variety of PDF documents (e.g. encrypted documents that only allow printing with a low dpi value, encrypted pdf documents that need the fileopen plugin in order to be read, etc).
Right now we're facing a problem with the Reader DC that's pretty inconsistent. When some users open pdfs with a subset of prohibited features but printing enabled the print button is greyed out in the tool bar at the top as well as in the file menu. Ctrl + P doesn't work either, however, right click > print allows printing. For some users these buttons aren't greyed our when they open the same pdfs as the affected users.
We have problems narrowing down the cause of the varying behaviour and hope that you can help us. Here are some facts on our deployment:
- the reader was customized with the respective customization wizard
- we have been using the Adobe Reader XI admx template so far
- the OS is Windows Server 2008 R2 SP1 German
Please let me know what information I need to provide in order to troubleshoot this.