I have a client who recently switched IT service providers. Due to security reasons we wiped their machine clean and installed the same copy of the original OS for that machine. Before doing so I pulled the serial for Adobe 9. Upon trying to re-install using the media provided for retail the key was not accepted.
After a few chat sessions with Adobe I come to find out the serial number is linked to a volume license account. The client is unable to track down details of the software. Is there anyway with just the serial number that it's possible to obtain the media for Adobe 9? Outside of tracking down the reseller, does Adobe have any way to reference purchases made to the client's organization?