Hello,
We're experiencing some problems regarding preflight droplets not being executed for some instances when the Acrobat XI application
(Acrobat Pro XI and Windows XP) is not yet opened before the preflight droplet is executed (Acrobat is started/opened due to the preflight droplet call but it doesn't execute the preflight droplet anymore).
If Acrobat is not yet opened and we executed the droplet, Acrobat opens and loads but the preflight action is not executed (we waited for a long time thinking Acrobat is still warming up but nothing really happens), we tried executing preflight droplet again (with the opened faulty Acrobat) and still does nothing. We needed to close Acrobat and reopen manually before we execute the preflight droplet for it to work again. Note that we are executing the preflight droplet using the commandline using our program (java) and not using drag and drop. Seems Acrobat is still initializing so it wasn't able to queue the preflight process... Note though that this does not happen all the time.
Can anyone from Adobe check if this is a known issue?
Currently, the only resolution is to manually open Acrobat and open the preflight window and let it initialize and close the preflight window again and leave acrobat open before executing executing the droplet (which is a bit troublesome if we want to automate opening Acrobat when server is restarted or just turned on)
Please advise if there is a fix for this? Or is there a way to initialize the preflight preferences on startup of Acrobat via commandline line or any other option.
we can try to execute a script/bat file to start up Acrobat + initialize its preflight preferences before executing our program (though we're not sure if initializing the preflight preferences can be automated on startup of Acrobat).
Thanks