We have a site licence for the Adobe Master collection CS6 (including Acrobat 10.0.0).
On installation (as admin), we enter the serial number and open a CS6 and Acrobat application to verify. Acrobat asks to accept the user agreement (which we accept) and it opens with no problem.
now when our standard users log on, and try to open any PDF file, a message appears saying they need to accept the licence agreement before they can open PDF files. We've found to rectify this, the user will have to open Acrobat, leave it open for 30 seconds, then close it and then try to open the PDF file (which opens successfully). As a university, we have many users logging onto the machines and this is happening to all.
Is there a reason why this would be happening and is there a way to stop it?