Hey guys,
when I try to grant the Offline Exception for Adobe Acrobat XI in the Adobe Customization Wizard XI. I get the Failure:
"Offline exception grant process failed. Please refer to oobelib.log in %temp% folder and wizard help for more details."
Here is the oobelib.log
2013-12-10 16:12:01 [2844] Adobe PRTK: *** Adobe PRTK tool START ***
2013-12-10 16:12:01 [2844] Adobe PRTK: Adobe PRTK tool VolumeSerialize invoked
2013-12-10 16:12:01 [2844] Adobe PRTK: C:\DOKUME~1\ADMIN-~1\LOKALE~1\Temp\CusF51100
2013-12-10 16:12:01 [2844] Adobe PRTK: creating C:\DOKUME~1\ADMIN-~1\LOKALE~1\Temp\CusF51100\prov.xml
2013-12-10 16:12:01 [2844] OOBELib: *************OOBELib Session Starts*************
2013-12-10 16:12:01 [2844] OOBELib: Version 6.2.0.42,6.2
2013-12-10 16:12:01 [2844] PCDService: PCD Service in non-threaded mode
2013-12-10 16:12:01 [2844] OPMWrapper: Failed in getting value for key in OPMGetValueForKey
2013-12-10 16:12:01 [2844] OOBELib: Failed to get Proxy username in OPM DB
2013-12-10 16:12:01 [2844] AXFBLicensing: Failed to load axlib.dll, trying again
2013-12-10 16:12:01 [2844] AXFBLicensing: Failed to load axlib.dll, trying again with axlib in ACF
2013-12-10 16:12:01 [2844] AXFBLicensing: All function pointers successfully retrieved
2013-12-10 16:12:01 [2844] OOBELib: Received Params for Online Validation : Driver : V6{}AcrobatStd-AS2-Win-GM, Caller : 3
2013-12-10 16:12:01 [2844] OOBELib: received LEID : V6{}AcrobatStd-AS2-Win-GM
2013-12-10 16:12:01 [2844] OOBELib: Supported Locales : ALL
2013-12-10 16:12:01 [2844] OOBELib: OOBELib ValidateSerialOnline
2013-12-10 16:12:01 [2844] OOBELib: Validate using Driver LEID : V6{}AcrobatStd-AS2-Win-GM, App LEID : <blank>, SN : xxxxxxxxxxxxxxxxxxxxxxxxxxx
2013-12-10 16:12:01 [2844] OOBELib: Failed to get system default proxy in setProxyCredentialsForIALSession
2013-12-10 16:12:01 [2844] OOBELib: Failed to set proxy credentials for IAL session while validating serial number
2013-12-10 16:12:01 [2844] OOBELib: HTTPCommunicationAgent::processMessage is https://lm.licenses.adobe.com/aes/aes/v1/serialInfo (extURL=)
2013-12-10 16:12:02 [2844] OOBELib: Using proxy server.
2013-12-10 16:12:02 [2844] OOBELib: HTTP Request Status code 502, returning error.
2013-12-10 16:12:02 [2844] OOBELib: HTTPCommunicationAgent- Return Code:[10] response size-[0] time taken-[473.81]ms.
2013-12-10 16:12:02 [2844] OOBELib: Validate Serial status-[266] took-[529.72]ms.
2013-12-10 16:12:02 [2844] OOBELib: OOBELib IAL HTTP Error
2013-12-10 16:12:02 [2844] OOBELib: OOBELib IAL ValidateSerial call has failed : 266
2013-12-10 16:12:02 [2844] OOBELib: Using Driver/ALL combination for offline/invalid SNs scenario
2013-12-10 16:12:02 [2844] OOBELib: SN validated for AAMEE mode
2013-12-10 16:12:02 [2844] OOBELib: OOBELib stat = 257
2013-12-10 16:12:02 [2844] Adobe PRTK: Failed to validate the serial number
2013-12-10 16:12:02 [2844] Adobe PRTK: Return code 14
2013-12-10 16:12:02 [2844] Adobe PRTK: *** Adobe PRTK tool END ***
Thanks for your help