I am trying to update our Adobe Reader and Acrobat Pro to 11.0.10 using the default MSP packages with SolarWinds Patch Manager. All of the systems keep reporting as 'NOT APPLICABLE'. All of the workstations have Reader11.0.09, with about 10% still on 11.0.08 (due to the fact that the reader 11.0.09 package only patched about 2/3 of the systems). All systems that have Acrobat Pro are 11.0.09.
In SolarWinds I am using the "Adobe Systems, Inc. Packages" node.
- Adobe Systems Acrobat 11 Catalog
- Adobe Systems Reader 11 Catalog
and the SW Patch Manager downloads the msp's straight from Adobe.
I have checked the msp's manually and they will update at least back to 11.0.07 in Reader, and 11.0.0 in Acrobat Pro. (I had an old stand alone system that still had Reader 11.0.07, and I did a new install of Pro and went straight to update 11.0.10)
The SolarWinds Tech said, "Okay. That content is produced by Adobe. Any questions concerning applicability logic or diagnosing why a package reports as NotApplicable when that's not expected would need to be directed to Adobe, as they are solely responsible for that content and its behavior".
I am new to SolarWinds Patch Manager, and any help or advice would be greatly appreciated.