Hello,
I am trying to Deactivate an Acrobat 9 license, because that computer is out of date and put it on a new laptop for the same user. When I click Help > and try to click Deactivate, the Deactivate button is greyed out. I have waited for 1 hour and the button never was clickable. I have launched Acrobat as admin and still no dice. This product is not supported via phone.. I tried to chat with Adobe support, but it wouldn't let me saying they were too busy. Wow!!! I'm running Acrobat 9 Pro 9.5.5 on Windows 7 x64.
Please help me deactivate Acrobat 9.. I'm going to need to do this on several machines.
This appears to be a known issue!!