Hi,
Here's what is happening. My company purchased a few licenses for Adobe Acrobat Professional 9, and they were installed on some of the company laptops. These laptops are in a UAC controlled SOE environment, so the employees are restricted to do any updates/installations that requires rights. The Adobe Professional 9 was installed through SCCM advertisement, and the "Display PDF in Browser" option was enabled.We discovered that when we attempt to download any pdf files off the web, the browser would stop responding/hangs during the duration of the downloads (shown at the status bar of IE), and we can only kill off the process.
The current workaround is to disable the "Display PDF in Browser" and download the file directly. However, it came to some points where the pdf documents contains some dynamic links over https on the site is is residing. In which case, the pdf have to be open to view from the secured site for the dynamic link to works.
Previously with Adobe Reader 9, we face no such issue. Only after we installed Acrobat Professional 9, this issue surfaces.
We have tried uninstalling the Reader before installing the Acrobat to prevent any chances of conflicts, problem persisted.
Here are the versions of the software involved.
Adobe Reader v9.3
Adobe Acrobat Professional v9.0.0
Internet Explorer v7.0.6002.18005
I have looked through the forums for similar cases, unless I have missed the keywords, I do not see any similar cases.
Has anyone encountered similar issues? Would appreciate if you could share on what was done to circumvent this. Thank you!
Jiang.