Hi All
i am using Customization Wizard XL to customize Adobe Acrobat Pro 11
i am trying to grant an offline exception but when i do i get an error
"offline exception grant process failed. please refer to the oobelib.log file in %temp folder.
details of the log are below
from what i can see its either saying the serial number is invalid or it cant see the server?
can someone in the know advise ?
2014-09-25 16:04:50 [3836] Adobe PRTK: __OOBELIB_LOG_FILE__
2014-09-25 16:04:50 [3836] Adobe PRTK: *** Adobe PRTK tool START ***
2014-09-25 16:04:50 [3836] Adobe PRTK: Adobe PRTK tool VolumeSerialize invoked
2014-09-25 16:04:50 [3836] Adobe PRTK: C:\Users\packager\AppData\Local\Temp\Cus378E1100
2014-09-25 16:04:50 [3836] Adobe PRTK: creating C:\Users\packager\AppData\Local\Temp\Cus378E1100\prov.xml
2014-09-25 16:04:50 [3836] OOBELib: *************OOBELib Session Starts*************
2014-09-25 16:04:50 [3836] OOBELib: Version 6.2.0.42,6.2
2014-09-25 16:04:50 [3836] PCDService: PCD Service in non-threaded mode
2014-09-25 16:04:50 [3836] OPMWrapper: Failed in getting value for key in OPMGetValueForKey
2014-09-25 16:04:50 [3836] OOBELib: Failed to get Proxy username in OPM DB
2014-09-25 16:04:50 [3836] AXFBLicensing: Failed to load axlib.dll, trying again
2014-09-25 16:04:50 [3836] AXFBLicensing: Failed to load axlib.dll, trying again with axlib in ACF
2014-09-25 16:04:50 [3836] AXFBLicensing: Failed to load axlib.dll from ACF
2014-09-25 16:04:50 [3836] OOBELib: Received Params for Online Validation : Driver : V6{}AcrobatPro-AS2-Win-GM, Caller : 3
2014-09-25 16:04:50 [3836] OOBELib: received LEID : V6{}AcrobatPro-AS2-Win-GM
2014-09-25 16:04:50 [3836] OOBELib: Supported Locales : ALL
2014-09-25 16:04:50 [3836] OOBELib: OOBELib ValidateSerialOnline
2014-09-25 16:04:50 [3836] OOBELib: Validate using Driver LEID : V6{}AcrobatPro-AS2-Win-GM, App LEID : <blank>, SN : 970799552278686068126364
2014-09-25 16:04:50 [3836] OOBELib: Failed to get system default proxy in setProxyCredentialsForIALSession
2014-09-25 16:04:50 [3836] OOBELib: Failed to set proxy credentials for IAL session while validating serial number
2014-09-25 16:04:50 [3836] OOBELib: HTTPCommunicationAgent::processMessage is https://lm.licenses.adobe.com/aes/aes/v1/serialInfo (extURL=)
2014-09-25 16:04:51 [3836] OOBELib: HTTP Request Status code 200.
2014-09-25 16:04:51 [3836] OOBELib: HTTPCommunicationAgent- Return Code:[0] response size-[213] time taken-[1110.54]ms.
2014-09-25 16:04:51 [3836] OOBELib: Got error from server-[16].
2014-09-25 16:04:51 [3836] OOBELib: ErrDesc from server: No LEID in common for the serial number and driver leid combination..
2014-09-25 16:04:51 [3836] OOBELib: Validate Serial status-[528] took-[1127.65]ms.
2014-09-25 16:04:51 [3836] OOBELib: OOBELib IAL VSN Common LEID not found
2014-09-25 16:04:51 [3836] OOBELib: OOBELib IAL ValidateSerial call has failed : 528
2014-09-25 16:04:51 [3836] OOBELib: Using Driver/ALL combination for offline/invalid SNs scenario
2014-09-25 16:04:51 [3836] OOBELib: SN validated for AAMEE mode
2014-09-25 16:04:51 [3836] OOBELib: OOBELib stat = 257
2014-09-25 16:04:52 [3836] Adobe PRTK: Failed to validate the serial number
2014-09-25 16:04:52 [3836] Adobe PRTK: Return code 14
2014-09-25 16:04:52 [3836] Adobe PRTK: *** Adobe PRTK tool END ***
2014-09-25 16:45:03 [1796] Adobe PRTK: *** Adobe PRTK tool START ***
2014-09-25 16:45:03 [1796] Adobe PRTK: Adobe PRTK tool VolumeSerialize invoked
2014-09-25 16:45:03 [1796] Adobe PRTK: C:\Users\packager\AppData\Local\Temp\CusF8211100
2014-09-25 16:45:03 [1796] Adobe PRTK: creating C:\Users\packager\AppData\Local\Temp\CusF8211100\prov.xml
2014-09-25 16:45:03 [1796] OOBELib: *************OOBELib Session Starts*************
2014-09-25 16:45:03 [1796] OOBELib: Version 6.2.0.42,6.2
2014-09-25 16:45:03 [1796] PCDService: PCD Service in non-threaded mode
2014-09-25 16:45:04 [1796] OPMWrapper: Failed in getting value for key in OPMGetValueForKey
2014-09-25 16:45:04 [1796] OOBELib: Failed to get Proxy username in OPM DB
2014-09-25 16:45:04 [1796] AXFBLicensing: Failed to load axlib.dll, trying again
2014-09-25 16:45:04 [1796] AXFBLicensing: Failed to load axlib.dll, trying again with axlib in ACF
2014-09-25 16:45:04 [1796] AXFBLicensing: Failed to load axlib.dll from ACF
2014-09-25 16:45:04 [1796] OOBELib: Received Params for Online Validation : Driver : V6{}AcrobatPro-AS2-Win-GM, Caller : 3
2014-09-25 16:45:04 [1796] OOBELib: received LEID : V6{}AcrobatPro-AS2-Win-GM
2014-09-25 16:45:04 [1796] OOBELib: Supported Locales : ALL
2014-09-25 16:45:04 [1796] OOBELib: OOBELib ValidateSerialOnline
2014-09-25 16:45:04 [1796] OOBELib: Validate using Driver LEID : V6{}AcrobatPro-AS2-Win-GM, App LEID : <blank>, SN : 970799552278686068126364
2014-09-25 16:45:04 [1796] OOBELib: Failed to get system default proxy in setProxyCredentialsForIALSession
2014-09-25 16:45:04 [1796] OOBELib: Failed to set proxy credentials for IAL session while validating serial number
2014-09-25 16:45:04 [1796] OOBELib: HTTPCommunicationAgent::processMessage is https://lm.licenses.adobe.com/aes/aes/v1/serialInfo (extURL=)
2014-09-25 16:45:05 [1796] OOBELib: HTTP Request Status code 200.
2014-09-25 16:45:05 [1796] OOBELib: HTTPCommunicationAgent- Return Code:[0] response size-[213] time taken-[1200.92]ms.
2014-09-25 16:45:05 [1796] OOBELib: Got error from server-[16].
2014-09-25 16:45:05 [1796] OOBELib: ErrDesc from server: No LEID in common for the serial number and driver leid combination..
2014-09-25 16:45:05 [1796] OOBELib: Validate Serial status-[528] took-[1281.14]ms.
2014-09-25 16:45:05 [1796] OOBELib: OOBELib IAL VSN Common LEID not found
2014-09-25 16:45:05 [1796] OOBELib: OOBELib IAL ValidateSerial call has failed : 528
2014-09-25 16:45:05 [1796] OOBELib: Using Driver/ALL combination for offline/invalid SNs scenario
2014-09-25 16:45:05 [1796] OOBELib: SN validated for AAMEE mode
2014-09-25 16:45:05 [1796] OOBELib: OOBELib stat = 257
2014-09-25 16:45:06 [1796] Adobe PRTK: Failed to validate the serial number
2014-09-25 16:45:06 [1796] Adobe PRTK: Return code 14
2014-09-25 16:45:06 [1796] Adobe PRTK: *** Adobe PRTK tool END ***
can someone advise what i need to do please?
this has no proxy and is totally open with windows firewall turned off.
regards
Chris
