Hi!
We're having trouble updating our clients from 11.06 to 11.07. We're using Microsoft Intune to deploy software and patches.
We've had no problems deploying Reader 11.00 msi and then update it to 11.06 with the msp. But what I understand from the log is that this patch would require the 11.00 msi for completing the update. It asks the package also when I run the repair tool. Is there a way to resolve this?
Logs from Online management Updates.log
2014-06-17 13:58:02:383 5204 e8 Misc = Process: C:\Program Files\Microsoft\OnlineManagement\Updates\Bin\omupdclt.exe
2014-06-17 13:58:02:383 5204 e8 Misc = Module: C:\Program Files\Microsoft\OnlineManagement\Updates\Bin\omupdsrv.dll
2014-06-17 13:58:02:383 5204 e8 Handler :::::::::::::
2014-06-17 13:58:02:383 5204 e8 Handler :: START :: Handler: MSI Install
2014-06-17 13:58:02:383 5204 e8 Handler :::::::::
2014-06-17 13:58:02:383 5204 e8 Handler : Updates to install = 1
2014-06-17 13:58:02:383 5204 e8 Handler : Batch installing 1 updates
2014-06-17 13:58:02:398 5204 e8 Handler List of MSPs in transaction:
2014-06-17 13:58:02:398 5204 e8 Handler C:\Program Files\Microsoft\OnlineManagement\Updates\Download\Install\b7e92a7b4c9868ef7e2a9cf67a70de2 e\AdbeRdrUpd11007.MSP
2014-06-17 13:58:02:398 5204 e8 Handler MSP final command line: REBOOT=REALLYSUPPRESS MSIRESTARTMANAGERCONTROL=Disable
2014-06-17 13:58:06:737 5204 144c Handler WARNING: ResolveSource hit during binary-delta related action.
2014-06-17 13:58:08:157 5204 e8 Handler MSP Error List:
2014-06-17 13:58:08:157 5204 e8 Handler No messages in the MSP error list.
2014-06-17 13:58:08:157 5204 e8 Handler : MSI transaction completed. MSI: 0x80070643, Handler: 0x80cf200b, Source: Fallback, Reboot: 0
2014-06-17 13:58:08:157 5204 e8 Handler Updating status for update 0.
2014-06-17 13:58:08:157 5204 e8 Handler : WARNING: First failure for update {B9844B31-B151-4B9A-BF16-3B357F1D21AA}, transaction error = 0x80cf200b, MSI result = 0x80070643, MSI action = InstallFiles
2014-06-17 13:58:08:157 5204 e8 Handler : WARNING: Full-file update needs the source
2014-06-17 13:58:08:157 5204 e8 Handler Sending completion notification for update 0 ({B9844B31-B151-4B9A-BF16-3B357F1D21AA}.1).
2014-06-17 13:58:08:219 2024 11fc Report *********** Report: Initializing static reporting data ***********
2014-06-17 13:58:08:219 2024 11fc Report * OS Version = 6.1.7601.1.0.65792
2014-06-17 13:58:08:219 2024 11fc Report * OS Product Type = 0x00000004
2014-06-17 13:58:08:235 2024 11fc Report * Computer Brand = Hewlett-Packard
2014-06-17 13:58:08:235 2024 11fc Report * Computer Model = HP EliteBook 850 G1
2014-06-17 13:58:08:235 2024 11fc Report * Bios Revision = L71 Ver. 01.11
2014-06-17 13:58:08:235 2024 11fc Report * Bios Name = Default System BIOS
2014-06-17 13:58:08:235 2024 11fc Report * Bios Release Date = 2014-04-29T00:00:00
2014-06-17 13:58:08:235 2024 11fc Report * Locale ID = 1035
2014-06-17 13:58:08:235 5204 e8 Handler Stopping on first error due to FailOptTerminate.
2014-06-17 13:58:08:235 5204 e8 Handler : WARNING: Operation failed at update 0, Exit code = 0x80CF200B
2014-06-17 13:58:08:235 5204 e8 Handler :::::::::
2014-06-17 13:58:08:235 5204 e8 Handler :: END :: Handler: MSI Install
2014-06-17 13:58:08:235 5204 e8 Handler :::::::::::::
2014-06-17 13:58:08:266 2024 12b8 Agent * WARNING: Exit code = 0x80CF200B
2014-06-17 13:58:08:266 2024 12b8 Agent *********
2014-06-17 13:58:08:266 2024 12b8 Agent ** END ** Agent: Installing updates [CallerId = AutomaticUpdates]
2014-06-17 13:58:08:266 2024 12b8 Agent *************
2014-06-17 13:58:08:266 2024 12b8 Agent WARNING: Updates client failed installing updates with error 0x80cf200b
2014-06-17 13:58:13:245 2024 12ec Report REPORT EVENT: {187689E7-3323-4BE6-A22C-61CA9683FDEF} 2014-06-17 13:58:08:157+0300 1 182 [AGENT_INSTALLING_FAILED] 101 {B9844B31-B151-4B9A-BF16-3B357F1D21AA} 1 80cf002d AutomaticUpdates Failure Content Install Installation Failure: Windows failed to install the following update with error 0x80cf002d: AdbeRdrUpd11007.msp.
2014-06-17 13:58:13:541 2024 12ec Agent *************