Hi All
We are currently having troubles which seem to be random in nature printing only from Adobe PDF across three clients running on the below configuration.
- Server 2012 r2 RDS (terminal Services) Hyper v instance
- Adobe Reader 11.0.5
- each of our three clients have a dedicated print server and all printers are shared network devices deployed by group policy.
- Each RDS server has 15 to 25 user sessions
All users have no problem printing from any other app but when printing from adobe reader some users depending on the user and the printer (randomly) the user will not be able to print with the "no pages selected" dialogue box coming up.
For instance one user will log into their rdp session and will not be able to print pdfs to one printer. But another user can print from adobe no problems to the same printer.
Trouble shooting so far:
- Re install Adobe
- Ensure all drivers are at latest version V4 drivers where available and V3 where not. (Printers are HP upd and Xerox Docucenters)
- pdf/a view mode set to never
- Disabled Enhanced security mode and protected mode at start up.
- Tested using auto rotate selected and not
- changed the fit to page/shrink to fit etc options
- Turned off advanced printing features on the printers.
If anyone could help this would be greatly appreciated as I am at the point of pulling my hair out and so are our clients.
Cheers
Luke
