Hi,
I am trying to deploy Adobe Reader patches with Microsoft SCUP/SCCM (http://blogs.adobe.com/adobereader/2011/02/our-first-scup-catalog-for-acrobat-and-reader-x -is-here.html). When deploying the Reader 10.1.1 MUI Update (APSB11-24), the Windows Update agent also starts applying the MSP file but eventually cancels the installation and the following event appears in the event log:
Log Name: Application
Source: MsiInstaller
Date: 1/8/2012 9:57:06 PM
Event ID: 1035
Task Category: None
Level: Information
Keywords: Classic
User: SYSTEM
Computer: MININT-LLELH1Q.contoso.local
Description:
Windows Installer reconfigured the product. Product Name: Adobe Reader X (10.1.1) MUI. Product Version: 10.1.1. Product Language: 1033. Manufacturer: Adobe Systems Incorporated. Reconfiguration success or error status: 1602.
An excerpt from %SystemRoot%\WindowsUpdate.log:
2012-01-08 21:52:42:058 3608 80c Misc =========== Logging initialized (build: 7.5.7601.17514, tz: +0100) ===========
2012-01-08 21:52:42:058 3608 80c Misc = Process: C:\Windows\system32\wuauclt.exe
2012-01-08 21:52:42:058 3608 80c Misc = Module: C:\Windows\system32\wuaueng.dll
2012-01-08 21:52:42:058 3608 80c Handler :::::::::::::
2012-01-08 21:52:42:058 3608 80c Handler :: START :: Handler: MSI Install
2012-01-08 21:52:42:058 3608 80c Handler :::::::::
2012-01-08 21:52:42:058 3608 80c Handler : Updates to install = 1
2012-01-08 21:52:42:074 3608 80c Handler Extracting MSP file stored in CAB AdbeRdrUpd1011_MUI.cab
2012-01-08 21:52:45:298 3608 80c Handler MSP update {00000000-0000-0000-0000-000000000000}.0 using full-file patch
2012-01-08 21:52:45:298 3608 80c Handler : Batch installing 1 updates
2012-01-08 21:52:45:361 3608 80c Handler List of MSPs in transaction:
2012-01-08 21:52:45:361 3608 80c Handler C:\Windows\SoftwareDistribution\Download\3edf450b590fb56f98be36e3900d298a\img\AdbeRdrUpd1 011_MUI.MSP
2012-01-08 21:52:45:361 3608 80c Handler MSP final command line: ALLUSERS=1 REBOOT=REALLYSUPPRESS MSIRESTARTMANAGERCONTROL=Disable
2012-01-08 21:57:06:107 3608 80c Handler MSP Error List:
2012-01-08 21:57:06:107 3608 80c Handler No messages in the MSP error list.
2012-01-08 21:57:06:107 3608 80c Handler : MSI transaction completed. MSI: 0x80070642, Handler: 0x80242008, Source: No, Reboot: 0
2012-01-08 21:57:06:185 3608 80c Handler : WARNING: Operation failed at update 0, Exit code = 0x80242008
2012-01-08 21:57:06:185 3608 80c Handler :::::::::
2012-01-08 21:57:06:185 3608 80c Handler :: END :: Handler: MSI Install
2012-01-08 21:57:06:185 3608 80c Handler :::::::::::::
2012-01-08 21:57:06:325 896 eb0 Agent * WARNING: Exit code = 0x8024000B
2012-01-08 21:57:06:325 896 eb0 Agent *********
2012-01-08 21:57:06:325 3180 58c COMAPI >>-- RESUMED -- COMAPI: Install [ClientId = CcmExec]
2012-01-08 21:57:06:325 896 eb0 Agent ** END ** Agent: Installing updates [CallerId = CcmExec]
2012-01-08 21:57:06:325 3180 58c COMAPI - Install call aborted
2012-01-08 21:57:06:325 896 eb0 Agent *************
2012-01-08 21:57:06:325 896 eb0 Agent WARNING: WU client failed installing updates with error 0x8024000b
2012-01-08 21:57:06:325 3180 58c COMAPI - Reboot required = No
2012-01-08 21:57:06:325 3180 58c COMAPI - WARNING: Exit code = 0x80240FFF; Call error code = 0x8024000B
2012-01-08 21:57:06:325 3180 58c COMAPI ---------
2012-01-08 21:57:06:325 3180 58c COMAPI -- END -- COMAPI: Install [ClientId = CcmExec]
2012-01-08 21:57:06:325 3180 58c COMAPI -------------
Excerpt from the MSI log file:
=== Verbose logging started: 1/8/2012 21:52:45 Build type: SHIP UNICODE 5.00.7601.00 Calling process: C:\Windows\system32\wuauclt.exe ===
MSI (c) (18:D4) [21:52:45:674]: Resetting cached policy values
MSI (c) (18:D4) [21:52:45:674]: Machine policy value 'Debug' is 7
MSI (c) (18:D4) [21:52:45:674]: ******* RunEngine:
******* Product: {AC76BA86-7AD7-FFFF-7B44-AA0000000001}
******* Action:
******* CommandLine: ALLUSERS=1 REBOOT=REALLYSUPPRESS MSIRESTARTMANAGERCONTROL=Disable PATCH="C:\Windows\SoftwareDistribution\Download\3edf450b590fb56f98be36e3900d298a\img\Adbe RdrUpd1011_MUI.MSP"
MSI (c) (18:D4) [21:52:45:674]: Client-side and UI is none or basic: Running entire install on the server.
MSI (c) (18:D4) [21:52:45:674]: Grabbed execution mutex.
MSI (c) (18:D4) [21:52:45:689]: Cloaking enabled.
MSI (c) (18:D4) [21:52:45:689]: Attempting to enable all disabled privileges before calling Install on Server
MSI (c) (18:D4) [21:52:45:705]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (D4:7C) [21:52:45:720]: Running installation inside multi-package transaction {AC76BA86-7AD7-FFFF-7B44-AA0000000001}
MSI (s) (D4:7C) [21:52:45:720]: Grabbed execution mutex.
MSI (s) (D4:68) [21:52:45:720]: Resetting cached policy values
MSI (s) (D4:68) [21:52:45:720]: Machine policy value 'Debug' is 7
MSI (s) (D4:68) [21:52:45:720]: ******* RunEngine:
******* Product: {AC76BA86-7AD7-FFFF-7B44-AA0000000001}
******* Action:
******* CommandLine: ALLUSERS=1 REBOOT=REALLYSUPPRESS MSIRESTARTMANAGERCONTROL=Disable PATCH="C:\Windows\SoftwareDistribution\Download\3edf450b590fb56f98be36e3900d298a\img\Adbe RdrUpd1011_MUI.MSP" CURRENTDIRECTORY="C:\Windows\system32" CLIENTUILEVEL=3 MSICLIENTUSESEXTERNALUI=1 CLIENTPROCESSID=3608
[...]
MSI (s) (D4:68) [21:52:45:752]: Original package ==> C:\Windows\Installer\24d505.msi
MSI (s) (D4:68) [21:52:45:752]: Package we're running from ==> C:\Windows\Installer\24d505.msi
[...]
MSI (s) (D4:68) [21:52:46:941]: Original patch ==> C:\Windows\SoftwareDistribution\Download\3edf450b590fb56f98be36e3900d298a\img\AdbeRdrUpd1 011_MUI.MSP
MSI (s) (D4:68) [21:52:46:941]: Patch we're running from ==> C:\Windows\Installer\13d9bc.msp
[...]
MSI (s) (D4:68) [21:57:04:825]: Executing op: ComponentRegister(ComponentId={67653CA3-4D6D-4573-ABFE-1C2B93E7783F},KeyPath=C:\Program Files\Common Files\Adobe\Help\es_es\reader\X\using\helpmap.txt,State=3,,Disk=1,SharedDllRefCount=0,Bin aryType=0)
MSI (c) (18:44) [21:57:04:809]: Creating MSIHANDLE (9153) of type 790531 for thread 2884
MSI (c) (18:44) [21:57:04:809]: Closing MSIHANDLE (9153) of type 790531 for thread 2884
MSI (c) (18:44) [21:57:04:825]: Creating MSIHANDLE (9154) of type 790531 for thread 2884
MSI (c) (18:44) [21:57:04:825]: Closing MSIHANDLE (9154) of type 790531 for thread 2884
MSI (s) (D4:68) [21:57:04:825]: Executing op: ComponentRegister(ComponentId={FBFB241B-3C81-46AD-85B7-8E839117DA86},KeyPath=C:\Program Files\Common Files\Adobe\Help\en_us\reader\X\using\helpmap.txt,State=3,,Disk=1,SharedDllRefCount=0,Bin aryType=0)
MSI (c) (18:44) [21:57:04:825]: Creating MSIHANDLE (9155) of type 790531 for thread 2884
MSI (c) (18:44) [21:57:04:825]: Closing MSIHANDLE (9155) of type 790531 for thread 2884
MSI (s) (D4:7C) [21:57:04:840]: I/O on thread 3648 could not be cancelled. Error: 1168
MSI (s) (D4:7C) [21:57:04:840]: I/O on thread 2132 could not be cancelled. Error: 1168
MSI (s) (D4:7C) [21:57:04:840]: I/O on thread 3316 could not be cancelled. Error: 1168
MSI (s) (D4:7C) [21:57:04:840]: I/O on thread 3432 could not be cancelled. Error: 1168
MSI (s) (D4:7C) [21:57:04:840]: I/O on thread 3300 could not be cancelled. Error: 1168
MSI (s) (D4:7C) [21:57:04:840]: I/O on thread 1192 could not be cancelled. Error: 1168
MSI (s) (D4:7C) [21:57:04:840]: I/O on thread 656 could not be cancelled. Error: 1168
MSI (s) (D4:7C) [21:57:04:840]: I/O on thread 3376 could not be cancelled. Error: 1168
MSI (c) (18:44) [21:57:04:825]: Creating MSIHANDLE (9156) of type 790531 for thread 2884
MSI (c) (18:44) [21:57:04:825]: Closing MSIHANDLE (9156) of type 790531 for thread 2884
MSI (s) (D4:68) [21:57:05:106]: User policy value 'DisableRollback' is 0
MSI (s) (D4:68) [21:57:05:106]: Machine policy value 'DisableRollback' is 0
Action ended 21:57:05: InstallFinalize. Return value 2.
[...]
MSI (s) (D4:68) [21:57:06:028]: Product: Adobe Reader X (10.1.1) MUI -- Configuration failed.
MSI (s) (D4:68) [21:57:06:028]: Windows Installer reconfigured the product. Product Name: Adobe Reader X (10.1.1) MUI. Product Version: 10.1.1. Product Language: 1033. Manufacturer: Adobe Systems Incorporated. Reconfiguration success or error status: 1602.
Installing the patch manually with (almost) the same command line works, also under NT AUTHORITY\SYSTEM (SCCM installs software and patches under LocalSystem). Client OS is Windows 7 SP1.
Anybody ever used SCUP/SCCM to deploy Adobe Reader patches?
Thanks,
Joachim