We're looking to upgrade from Reader 9.x to Reader XI. A bunch of us in IT have been running Reader X without issue for some time so we didn't anticipate any problems with XI. I tested the upgrade process on a machine with 9.x and although it worked fine, none of our add-ins worked. I performed the following on a machine with XI with no positive results:
- Performed repair or 'modify' installations of the applications in question that load add-ins/plug-ins into Adobe
- I verified the .API files were in in the proper location
- One plugin (caseMap) goes into reader\plug_ins
- Another plugin (Interwoven) goes into reader\plug_ins\Interwoven
- Verified protected mode was disabled via registry
- reg add "HKEY_USERS\DefUser\Software\Adobe\Acrobat Reader\11.0\Privileged" /v bProtectedMode /t reg_dword /d 0 /f
Again: Going from 9.x to X we don't have a problem, and usually adding the .API file is all that's necessary to get the plug-in working again. But when going from 9.x to XI or X to XI, the plug-ins no longer work.
Has something drastically changed between X and XI that would make these add-ins cease to function?
I've reached out to the vendors & am awaiting responses. In the mean time, is there anything I failed to check or something else I can do?