Disable Auto Update

March 15, 2016, 8:25 pm

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Disable automatic updates in Adobe Reader DC?<<

 

Adobe Reader and Acrobat updater settings | DC, XI

 

have followed the above thread as to disable the auto updater for DC as we have our own patching tools.

however, I am still seeing attempts of out going traffic contacting for the download of AcroManifest.msi.

 

Registry keys that have been edited are as per below

 

 

Windows x86 (32-bit):

HKEY_LOCAL_MACHINE\SOFTWARE\Adobe\Adobe ARM\Legacy\product name\product version

• Windows x64 (64-bit): HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Adobe\Adobe ARM\Legacy\product name\product version

Replace product name and product version accordingly. For example: Reader\{AC76BA86-7AD7-1043-7B44-AC0F074E4100}

Under the key, set the ModeDWORD value to one of the following:

0:	Do not download or install updates automatically.
1:	Do not download or install updates automatically.
3:	Automatically download and install updates.

---

How to patch Acrobat Standard DC

November 12, 2015, 10:27 am

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Trying to follow same exact steps to update Acrobat Standard DC that I've used with Acrobat Standard X and not having success. Was hoping someone could weigh in, tell me what I'm doing wrong.

 

I've downloaded the "base" installer (Acrobat_2015_Web_WWMUI.exe) from the Adobe Licensing website. I extract it, and am left with bunch of different files, including the AcroPro.msi file, which is version 15.006.30033 according to Orca and the Adobe Customization Wizard.

 

I then downloaded the latest quarterly patch (Classic Track - Acrobat2015Upd1500630094.msp) from the Adobe Downloads site.

 

From a command prompt, I ran the following:

 

msiexec /a d:\adobe\acropro.msi /update Acrobat2015Upd1500630094.msp

 

After a minute or so the update completes. I check the version of the AcroPro.msi file and it now reports 15.006.30094.

 

I deploy using Group Policy, but here is where the installation fails. There is an error message in the Windows Application log stating, "Product: Adobe Acrobat DC -- Error 1334.The file 'dropboxstorage.api' cannot be installed because the file cannot be found in cabinet file 'Data1.cab'. This could indicate a network error, an error reading from the CD-ROM, or a problem with this package."

 

I remember a while back having this problem (missing files in the Data1.cab) and it being the result of my trying to apply the quarterly patch to an already patched MSI, rather than applying the quarterly patch to the base MSI file. But as far as I can tell, that's not happening here - I'm applying the patch to the base MSI.

 

Thoughts?

Prevent Reader as default viewer...iewer

August 7, 2012, 10:47 am

≫ Next: SCUP 2011 & Adobe Reader XI & XI Transition Catalog Problems

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Is it possible to prevent Reader X from taking PDF Ownership from Third-Party Viewers?  We use multiple PDF products and I understand LEAVE_PDFOWNERSHIP and IW_DEFAULT_VERB control whether Acrobat or Reader is the default, however, there appears to not be an option if you would like "NEITHER" product to be the default.

 

Have already tried LEAVE_PDFOWNERSHIP at the cmdline and within an MST however Reader takes ownership of the PDF filetype.

 

Anyone successful?

SCUP 2011 & Adobe Reader XI & XI Transition Catalog Problems

January 31, 2013, 9:19 am

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Hi-

 

I'm trying to use SCUP 2011 with WSUS 3.0 SP2 (Patched with latest rollup hotfix - WSUS-KB2734608-x64.exe). The problem that I'm running into is that it gives me the following error when trying to publish either Adobe Reader XI or either of the 2 transition packages "Reader 11.0.01 Update" or "Reader Multi Lingual User Interface 11.0.01 Update":

 

3 updates failed to be published.  View log here for more details.

     3 updates (includes dependencies) failed to build dependency graph.

 

Here is the bit of the logfile that includes me trying to publish just these 3 packages:

 

 

Updates workspace: Starting publish wizard with 3 updates.	Updates Publisher	1/31/2013 12:12:48 PM	1 (0x0001)
Publish: Preparing list of selected updates for publishing.	Updates Publisher	1/31/2013 12:12:53 PM	13 (0x000D)
Connecting to a local update server with locally detected settings.	Updates Publisher	1/31/2013 12:12:53 PM	13 (0x000D)
Publish: Update server name: GRACESV4A	Updates Publisher	1/31/2013 12:12:53 PM	13 (0x000D)
Publish: Publish operation starting for 3 updates.	Updates Publisher	1/31/2013 12:12:53 PM	13 (0x000D)
Publish: Publish: Verifying update server is configured with a certificate prior to publishing.	Updates Publisher	1/31/2013 12:12:53 PM	13 (0x000D)
Publish: Publish: Update server appears to be configured with a certificate.	Updates Publisher	1/31/2013 12:12:54 PM	13 (0x000D)
Building dependency graph for update 'Reader Multi Lingual User Interface 11.0.01 Update (UpdateId:'e82be86d-a19c-4392-b972-260672243721' Vendor:'Adobe Systems, Inc.' Product:'Adobe Reader')'	Updates Publisher	1/31/2013 12:12:55 PM	13 (0x000D)
Update 'Reader Multi Lingual User Interface 11.0.01 Update (UpdateId:'e82be86d-a19c-4392-b972-260672243721' Vendor:'Adobe Systems, Inc.' Product:'Adobe Reader')' has direct dependency on 2 other items.	Updates Publisher	1/31/2013 12:12:55 PM	13 (0x000D)
Evaluating dependency on item '3e0afb10-a9fb-4c16-a60e-5790c3803437'...	Updates Publisher	1/31/2013 12:12:55 PM	13 (0x000D)
Update with id '3e0afb10-a9fb-4c16-a60e-5790c3803437' was not found in the database, unable to fully evaluate it and it's dependencies.	Updates Publisher	1/31/2013 12:12:55 PM	13 (0x000D)
Evaluating dependency on item '59653007-e2e9-4f71-8525-2ff588527978'...	Updates Publisher	1/31/2013 12:12:55 PM	13 (0x000D)
Update with id '59653007-e2e9-4f71-8525-2ff588527978' was not found in the database, unable to fully evaluate it and it's dependencies.	Updates Publisher	1/31/2013 12:12:55 PM	13 (0x000D)
Found total of 2 dependencies (may include duplicates).	Updates Publisher	1/31/2013 12:12:55 PM	13 (0x000D)
2 dependencies were not found in scup database during dependency evaluation for update 'Reader Multi Lingual User Interface 11.0.01 Update (UpdateId:'e82be86d-a19c-4392-b972-260672243721' Vendor:'Adobe Systems, Inc.' Product:'Adobe Reader')'	Updates Publisher	1/31/2013 12:12:55 PM	13 (0x000D)
PublishItem: Update 'Reader Multi Lingual User Interface 11.0.01 Update (UpdateId:'e82be86d-a19c-4392-b972-260672243721' Vendor:'Adobe Systems, Inc.' Product:'Adobe Reader')' cannot be published as its dependency '3e0afb10-a9fb-4c16-a60e-5790c3803437' does not exist in both the updates publisher database and in WSUS.	Updates Publisher	1/31/2013 12:12:55 PM	13 (0x000D)
Building dependency graph for update 'Reader XI English Upgrade (UpdateId:'c448bd67-9e61-42d7-9a22-f87c14ef28a0' Vendor:'Adobe Systems, Inc.' Product:'Adobe Reader')'	Updates Publisher	1/31/2013 12:12:56 PM	13 (0x000D)
Update 'Reader XI English Upgrade (UpdateId:'c448bd67-9e61-42d7-9a22-f87c14ef28a0' Vendor:'Adobe Systems, Inc.' Product:'Adobe Reader')' has direct dependency on 2 other items.	Updates Publisher	1/31/2013 12:12:56 PM	13 (0x000D)
Evaluating dependency on item '59653007-e2e9-4f71-8525-2ff588527978'...	Updates Publisher	1/31/2013 12:12:56 PM	13 (0x000D)
Update with id '59653007-e2e9-4f71-8525-2ff588527978' was not found in the database, unable to fully evaluate it and it's dependencies.	Updates Publisher	1/31/2013 12:12:56 PM	13 (0x000D)
Evaluating dependency on item '3e0afb10-a9fb-4c16-a60e-5790c3803437'...	Updates Publisher	1/31/2013 12:12:56 PM	13 (0x000D)
Update with id '3e0afb10-a9fb-4c16-a60e-5790c3803437' was not found in the database, unable to fully evaluate it and it's dependencies.	Updates Publisher	1/31/2013 12:12:56 PM	13 (0x000D)
Found total of 2 dependencies (may include duplicates).	Updates Publisher	1/31/2013 12:12:56 PM	13 (0x000D)
2 dependencies were not found in scup database during dependency evaluation for update 'Reader XI English Upgrade (UpdateId:'c448bd67-9e61-42d7-9a22-f87c14ef28a0' Vendor:'Adobe Systems, Inc.' Product:'Adobe Reader')'	Updates Publisher	1/31/2013 12:12:56 PM	13 (0x000D)
PublishItem: Update 'Reader XI English Upgrade (UpdateId:'c448bd67-9e61-42d7-9a22-f87c14ef28a0' Vendor:'Adobe Systems, Inc.' Product:'Adobe Reader')' cannot be published as its dependency '59653007-e2e9-4f71-8525-2ff588527978' does not exist in both the updates publisher database and in WSUS.	Updates Publisher	1/31/2013 12:12:56 PM	13 (0x000D)
Building dependency graph for update 'Reader 11.0.01 Update (UpdateId:'e066fa50-eab2-4dba-bae2-0a36ca61c2fa' Vendor:'Adobe Systems, Inc.' Product:'Adobe Reader')'	Updates Publisher	1/31/2013 12:12:56 PM	13 (0x000D)
Update 'Reader 11.0.01 Update (UpdateId:'e066fa50-eab2-4dba-bae2-0a36ca61c2fa' Vendor:'Adobe Systems, Inc.' Product:'Adobe Reader')' has direct dependency on 2 other items.	Updates Publisher	1/31/2013 12:12:56 PM	13 (0x000D)
Evaluating dependency on item '59653007-e2e9-4f71-8525-2ff588527978'...	Updates Publisher	1/31/2013 12:12:56 PM	13 (0x000D)
Update with id '59653007-e2e9-4f71-8525-2ff588527978' was not found in the database, unable to fully evaluate it and it's dependencies.	Updates Publisher	1/31/2013 12:12:56 PM	13 (0x000D)
Evaluating dependency on item '3e0afb10-a9fb-4c16-a60e-5790c3803437'...	Updates Publisher	1/31/2013 12:12:56 PM	13 (0x000D)
Update with id '3e0afb10-a9fb-4c16-a60e-5790c3803437' was not found in the database, unable to fully evaluate it and it's dependencies.	Updates Publisher	1/31/2013 12:12:56 PM	13 (0x000D)
Found total of 2 dependencies (may include duplicates).	Updates Publisher	1/31/2013 12:12:56 PM	13 (0x000D)
2 dependencies were not found in scup database during dependency evaluation for update 'Reader 11.0.01 Update (UpdateId:'e066fa50-eab2-4dba-bae2-0a36ca61c2fa' Vendor:'Adobe Systems, Inc.' Product:'Adobe Reader')'	Updates Publisher	1/31/2013 12:12:56 PM	13 (0x000D)
PublishItem: Update 'Reader 11.0.01 Update (UpdateId:'e066fa50-eab2-4dba-bae2-0a36ca61c2fa' Vendor:'Adobe Systems, Inc.' Product:'Adobe Reader')' cannot be published as its dependency '59653007-e2e9-4f71-8525-2ff588527978' does not exist in both the updates publisher database and in WSUS.	Updates Publisher	1/31/2013 12:12:56 PM	13 (0x000D)
PublishProgress: Publish operation completed.	Updates Publisher	1/31/2013 12:12:56 PM	13 (0x000D)
Publish: Background processing completed.	Updates Publisher	1/31/2013 12:12:56 PM	1 (0x0001)

 

For some reason it keeps making this into a table...

In any event, I don't know why I'm missing dependencies (I've the publicly published Adobe Reader catalog downloaded and published in full content, the Adobe Reader 10 Transition Catalog, the Adobe Reader 11 Transition Catalog and finally, the Adobe Reader 11 Catalog - all downloaded directly from Adobe's Administrator Enterprise Deployment guide.)

 

Everything else publishes just fine.  Would LOVE some direction here.  Thanks.

Reader update on terminal server

August 1, 2012, 1:04 pm

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I am upgrading reader on a terminal server. I don't want the 'Acrobat Security Settings' dialog box popping up asking to import settings the first time each user opens a signature enabled pdf. Is there a way to avoid this?

"Grant offline exception" function, Internet access required?

September 18, 2013, 9:58 am

≫ Next: Specify Log Location with Acrobat DC (CC) exe installer?

≪ Previous: Reader update on terminal server

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Does the Adobe Customization Wizard "Grant offline exception" function REQUIRE Internet access to validate the S/N it was given? Because it's failing with an "offline exception grant process failed..." error.

 

The oobelib.log file pretty much indicates it's trying to access the Internet and ultimately ends with an "Adobe PRTK: Failed to validate the serial number" entry.

 

We are trying to run the Wizard on a system located on a secure network to create a transform to install Acrobat on other systems located on this same network - all of which have no Internet access.

Specify Log Location with Acrobat DC (CC) exe installer?

May 9, 2016, 1:47 pm

≫ Next: Plug-ins Don't Work in Reader XI; Work Fine in Reader X

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Hello,

I have a question regarding the somewhat recent CCP update that modified how Acrobat DC installations are handled.

For the most part, we've preferred deploying via MSI, however it seems the EXE method is now the preferred Adobe installation procedure.

Is there a parameter or switch to specify log file locations?

I was only able to find standard MSI switches.

 

My understanding is that these are the default log locations for CC installations:

 

• C:\Program Files (x86)\Common Files\Adobe\Installers\<log>.gz
• %Temp%\PDAPP.log

 

We're currently using the following silent installation switch.

• setup.exe --silent

 

I was hoping to be able to specify a log location at installation. Is there an .EXE switch for this?

 

Thanks!

Plug-ins Don't Work in Reader XI; Work Fine in Reader X

December 18, 2012, 1:32 pm

≫ Next: Install Adobe updates via WSUS and ignore UAC restrictions

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We're looking to upgrade from Reader 9.x to Reader XI.  A bunch of us in IT have been running Reader X without issue for some time so we didn't anticipate any problems with XI. I tested the upgrade process on a machine with 9.x and although it worked fine, none of our add-ins worked.  I performed the following on a machine with XI with no positive results:

• Performed repair or 'modify' installations of the applications in question that load add-ins/plug-ins into Adobe
• I verified the .API files were in in the proper location
  • One plugin (caseMap) goes into reader\plug_ins
  • Another plugin (Interwoven) goes into reader\plug_ins\Interwoven
• Verified protected mode was disabled via registry
  • reg add "HKEY_USERS\DefUser\Software\Adobe\Acrobat Reader\11.0\Privileged" /v bProtectedMode /t reg_dword /d 0 /f

 

Again: Going from 9.x to X we don't have a problem, and usually adding the .API file is all that's necessary to get the plug-in working again.  But when going from 9.x to XI or X to XI, the plug-ins no longer work.

 

Has something drastically changed between X and XI that would make these add-ins cease to function?

I've reached out to the vendors & am awaiting responses.  In the mean time, is there anything I failed to check or something else I can do?

---

Install Adobe updates via WSUS and ignore UAC restrictions

July 24, 2012, 10:58 pm

≫ Next: Acrobat DC Offline Citrix Terminal Services and Desktops

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Hi

 

My company has currently set new UAC security settings but we have an issue where we are not able to update Adobe products because UAC stops it, UAC also does not prompt for elevation it just out right blocks updates.

 

We really need a way to either allow the updater to run/install past the UAC restrictions OR find a way to distribute adobe updates via WSUS if it's possible

 

Thanks

Acrobat DC Offline Citrix Terminal Services and Desktops

January 27, 2016, 9:58 am

≫ Next: Unable to Submit Changes, MSI Set Value failed, Error Code = 259

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I have a customer that purchased Acrobat Pro DC and it needs to be deployed in an environment that has No internet Access at any time, nor can this access be granted ever.

Also this is to be deployed to Provisioned ( PVS) Citrix XenApp and XenDesktop, once again this machines will not and cannot have internet access.

 

Is it possible to deploy Acrobat DC in this scenario? If not is there another version of Acrobat Pro that they can utilize?

 

From what I have seen I can do Offline Activation and disable registration with the wizard.. perhaps on separate computer, or laptop not connect to their network? but It looks like the PRTK tool would still require internet access when updating the master image.

 

Thanks for any help. It is greatly appreciated. 

Unable to Submit Changes, MSI Set Value failed, Error Code = 259

August 11, 2015, 9:59 pm

≫ Next: Anyone know how to disable logging into Adobe.com or cloud storage for Adobe XI?

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Trying to create Adobe Acrobat XI Pro Install package with Offline Exception

 

Offline Exception successful with Enterprise Key, but receive the follow error when trying to save the package:

 

Unable to Submit Changes, MSI Set Value failed, Error Code = 259

 

Please advise on how to save new package.

Anyone know how to disable logging into Adobe.com or cloud storage for Adobe XI?

January 13, 2016, 9:45 am

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We are working on deploying Adobe XI (Reader, Standard, Pro) to our user base but we do not want them to have the ability to store documents on Adobe.com for security reasons. Is there an easy way to disable this with a reg key or something?

Opzioni e retini per strumento misura

January 27, 2016, 5:54 am

≫ Next: i purchased Adobe Acrobat DC. We are using it in an office environment. Is there a way to "TURN OFF" the cloud concept so another user doesn't see a confidential pdf in their queue?

≪ Previous: Anyone know how to disable logging into Adobe.com or cloud storage for Adobe XI?

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Chi può indicarmi come trovare le opzioni per lo strumento misura?

Qualcuno sa se le aree misurate sono ricopribili con retini e come?

Grazie

i purchased Adobe Acrobat DC. We are using it in an office environment. Is there a way to "TURN OFF" the cloud concept so another user doesn't see a confidential pdf in their queue?

January 28, 2016, 8:47 am

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Is there a way to "TURN OFF" the cloud concept so another user doesn't see a confidential pdf in their queue?

 

I tried to contact the help desk at 800-833-6687 but was put through several automated prompts and disconnected.

Is there a way to disable protected mode at startup?

February 2, 2016, 6:27 am

≫ Next: Deploy Acrobat DC

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Is there a way to disable protected mode at startup? Through the customization wizard I turn off protected view but cant find a way to disable protected mode at startup.

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Deploy Acrobat DC

January 26, 2016, 12:27 pm

≫ Next: Adobe Acrobat PRO DC, msi installer needed for MS Software Installation Group Policy

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Hello...I'm the past I have deployed Adobe Acrobat DC by opening Creative Cloud Packager, selecting Creative Cloud for Enterprise, Create Package.  I select Adobe Acrobat DC and create the package.

 

From here I would use the customization took and go into the Exceptions folder and edit the .MSI.  Then I would push it out using Dell Kace.  After it installed I would push out the .MSI in the Build folder for registration.

 

After updating my Creative Cloud Packager, I created the package but noticed the Exceptions Folder was empty.  The Acro.msi is now in a setup folder in the Build folder.  I want to customize the .MSI and deployment it out to my school district.  Did something change now for the Exceptions Folder to be empty and how to I deploy it out to my organization?

Adobe Acrobat PRO DC, msi installer needed for MS Software Installation Group Policy

March 31, 2016, 4:19 pm

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Is there a way to create a Adobe Acrobat Pro DC package in a .msi format, with the license key information already patched? We use Microsoft Windows Server Group Policy ( Software Installation) to deploy all of our software, and it only runs MSI installer package. With our current setup, we are unable to create logon script to run any .bat or .exe file, so running the License file (AdobeSerialzation.exe) post install, is not an option for us. Unless we manually run it on all of our workstations individually, which is what we would like to avoid.

 

I have tried to use the Adobe Customization Wizard DC to edit the msi file with the "exception" folder, I was able to find the box for "serial number". But I do no have access to a serial number, the only thing I could access, is a pre-created Licensed File, or the Installation package ( for individual install) that patch the software with the License info automatically. But it does not help us with an Enterprise deploy setup.

 

Please help.

Reader Security popup after X to XI upgrade - have tried customization wizard, reg edits, everything

May 1, 2013, 3:24 pm

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Title: Adobe Reader Security

Body: Trusted certificates from your previous version of Adobe Reader were found.

Would you like to import them?

Any certificates that are not imported in this step will not be available in this version of Adobe Reader.

Buttons: [Import] [Use Default]

 

I've read through at least a dozen posts on many sites about this and no one has a real resolution.  Let me tell you what I've tried.  Each attempt was a clean upgrade from X to XI.

 

1 - First I tried the Customization Wizard, which did everything I want except get rid of this popup.

2 - Then again I went back in the Wizard and set the Directory Servers (C:\Users\myusername\AppData\Roaming\Adobe\Acrobat\11.0\Security\directories.acrodata) and Trusted Identities (C:\Users\myusername\AppData\Roaming\Adobe\Acrobat\11.0\Security\addressbook.acrodata) to copies of my own files on my own computer that did not get the post-install popup.

3 - I tried the same as #2, but with copies of my files from the C:\Users\myusername\AppData\Roaming\Adobe\Acrobat\10.0\Security\ folder (rather than version 11.

4 - I tried in the Wizard to add keys to HKCU\SOFTWARE\Adobe\Acrobat Reader\11.0\Security\cDigSig\cAdobeDownload for bAskBeforInstalling and bLoadSettingsFromURL both to 0.

5 - I tried on the cliet PC to change HKEY_USERS\clientusername\Software\Adobe\Acrobat Reader\10.0\Security\cPPKHandler\bCustomPrefsCreated to 0 prior to installation.

 

All of these still resulted in prompts to import the old certificates.  I'm out of ideas.

Set language of adobe reader DC to OS language with Group policy object

January 19, 2016, 3:25 am

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Hi All,

One of our customer is using multiple languages on a RDS environment, and we have a GPO in place that changes the windows server 2012R2 language setting to either English or Dutch based on 2 security groups a user can be in.

 

Based on this, we would like Adobe Reader DC to use the option to take over the language from the OS and open in English or Dutch.

 

I have tried to amend regkeys as follows in a new GPO, based on the regkeys as they are with the settings for the language in the application:

 

HKEY_CURRENT_USER\Software\Adobe\Acrobat Reader\DC\Language\current = acrord32.dll

HKEY_CURRENT_USER\Software\Adobe\Acrobat Reader\DC\Language\next = acrord32.dll

 

But I cant seem to get it working.

 

I have searched the internet and that only comes back with installing the application using GPO's.

 

I also have used this link:

 

Adobe Reader 11 has landed with GPO ADM templates

 

I have imported the template but it is completely blank and I can't find any documentation regarding the language.

 

Any help would be very much appreciated.

Adobe Reader / Pro XI bug with PDF as embedded object in Microsoft Excel

April 21, 2014, 11:27 pm

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We are using Adobe Reader and Adobe Pro version 11.0.06, Windows 7 Enterprise 64-bit, with a mixture of MS Office 2010 and 2013.

 

We have been able to reproduce a bug using Reader/Pro together with Excel, where Reader/Pro freezes when we preform the following tasks.

1. Open an Excel file where a PDF file is attached as an object in the spreadsheet
2. Double click and open the PDF file attached, PDF is opened in Adobe Reader/Pro
3. From Adobe Reader/Pro, click on the document on the Page Thumbnails, scroll the document up and down for a few times
4. Close the Adobe Reader/Pro, it freezes and the adobe process is starting to consume the system memory

 

This problem is happening on multiple machines with Adobe Reader/Pro 11.0.06 installed, regardless of the Office version and is reproducible. We did not see such issue on Adobe X.

 

Is there anyone reported the same?